Business Credit & Relationship Manager-Dublin North, West and Meath, Dublin

Location/Office Policy:  Artane, Dublin 5 (with Hybrid Working) 

• Would you like to work in a key strategic business unit within AIB Capital Markets (CM) delivering a pro-active customer centric operating model? 

• Would you like an opportunity to enhance your customer relationship, credit and negotiation skills? 

• Are you QFA qualified? 

What is the Role:

A role now exists as Business Relationship Manager in our Dublin North Team to manage and develop a portfolio of customers across a number of industries and will offer the successful candidate the opportunity to enhance their customer relationship, credit and negotiation skills. 

The skills and capabilities within the unit will compromise relationship skills, sector, industry and market expertise and centres of excellence focused on strategy, service, value add, efficiency, performance and portfolio management.  Business Banking will also leverage off the wider product and service offering within Capital Markets (CM) and from across AIB to provide additional value for more enduring and sustainable business relationships and ultimately developing long term Strategic Partnerships with our customers. 

This is an exciting opportunity to shape the new operating model for our Medium sized business customers and working towards our vision of Making Business Happen Together. 

 Key accountabilities; 

• Own and manage a portfolio of medium sized SME customers across various sectors. 

• Manage all aspects of the customer relationship with strong focus on prudent credit management and generating mutually profitable relationships. 

• Develop the portfolio to support our customers and seek new business opportunities. 

• Be active and visible in the marketplace with regular customer and key stakeholder engagements. 

• Be a positive Team player. 

 What you Will Bring;

1. Must be QFA qualified 
2. A proven level of credit experience including a leading role in deal negotiation, credit application preparation, presentation to Credit Committee and fulfilment. 

2. Strong customer relationship management experience to include commercial negotiation, portfolio management, risk management and business development. 

3. Proven ability to build and develop strong and collaborative relationships - both internally and externally. 

4. Proven track record of managing and delivering stretching targets – including new business acquisition. 

This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable.  

Why Work for AIB

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. 

Some of our benefits include; 

• Market leading Pension Scheme 

• Healthcare Scheme 

• Variable Pay 

• Employee Assistance Programme 

• Family leave options 

• Two volunteer days per year 

Please click here for further information about AIB’s PACT – Our Commitment to You. 

Key Capabilities     

1. Customer First- the capacity to deliver an efficient and professional service to a portfolio of Business Banking clients, building strong customer relationships and maximising the relationship potential through best in class service delivery Customer-Centric solutions. 

2. Ensures Accountability - To take ownership of the role and it accountabilities and objectives and holding self and others accountable to meet commitments.  

3. Business Development- Proactively identifies potential assets and lines of business  through internal & external networks and builds a healthy pipeline of transaction; converts pipeline focusing on business risk appetite.
4. Customer Acquisition and Development- Proactively identifies potential customers and builds a healthy pipeline; converts pipeline focusing on tailored customer needs; nurtures new and existing relationships, builds value to develop and grow customer relationships and may engages in strategic planning to meet customer needs.

5. Credit Risk Analysis - Understands and analyses factors to assess creditworthiness and risk mitigation​ of providing a particular product for an existing or potential customer in a timely and accurate manner.
6. Customer Relationship Management- Responds to customers’ questions through multiple channels. Proactively and consistently demonstrates  excellent customer service and provided tailored finanical solutions resulting in a sustainable relationship with the customer and increasing satisfaction and loyalty.  

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Noelle Ryan, at careers@aib.ie  for a conversation.  

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie 

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.  

Closing Date :  Friday 21st March 2025 (just before midnight)