Location/Office Policy: Hybrid role: 3 days a week in office at Central Park, Leopardstown, Dublin 18.

• Drive process improvements across our Procure to Pay team
• Recommend key areas for digital transformation and automation.
• Achieve maximum utilisation of Coupa and Microsoft platforms

What is the Role:

Key Accountabilities:

• • Serve as the primary SME for the Coupa platform, supporting internal Sourcing teams, the business and suppliers. 

  • Lead the design, configuration, deployment and optimisation of Coupa modules now and in the future including Procurement, Invoicing, Sourcing, Contracts, Projects, Supplier Management, Risk and Analytics. 

  • Manage Coupa release updates, testing and change management, including impacts to the Coupa mobile app. 

  • Monitor system performance, identify enhancement opportunities and implement improvements and integrations (including API and SAP integrations). 

  • Drive user and supplier adoption through training, documentation, SOPs and ongoing support. 

  • Ensure data integrity, governance, controls and regulatory compliance across the Coupa platform. 

  • Provide procurement reporting, dashboards and analytics to support decision‑making. 

  • Supervise and quality‑assure work undertaken by other members of the System Support team. 

  • Provide excellent customer service across procurement and payment processes. 

  • Contribute to wider Strategic Sourcing and Procure‑to‑Pay transformation initiatives. 

What You Will Bring:

• • Minimum 5 years Coupa technical experience. Demonstrable experience and qualifications as a Coupa technical SME, supporting functionality adoption, implementation, best practice, process simplification and driving adoption in a large/global procurement role.  

  • Deep understanding of procurement processes, Procure‑to‑Pay (P2P), Source‑to‑Pay (S2P), contract lifecycle management and supplier onboarding. 

  • Hands‑on experience with Coupa modules, configuration and system integrations with ERP and finance systems, including SAP. 

  • Strong analytical, problem‑solving and stakeholder management skills. 

  • Experience of change management, user training and driving system adoption. 

  • Excellent interpersonal and communication skills with the ability to manage multiple priorities in a dynamic environment. 

A Reminder Of What We Offer:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities:

• Collaboration: Builds partnerships and works collaboratively to meet shared objectives.
• Drives Progress
• Eliminates Complexity
• Ensures Accountability: Works under own initiative, meets commitments, and delivers results.
• Operational Excellence: Implements efficient processes, focusing on continuous improvement.
• Process Improvement: Generates new ideas and solutions aligned with AIB’s values.

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Sarah at careers@aib.ie  for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer: 

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.  

Application deadline: 19th March 2026