Customer Operations Specialist, Dublin

Location: Central Park, Leopardstown. Fully on-site.

• Are you ready to kick‑start your professional career with Ireland’s leading bank?
• Do you enjoy helping people and making a real difference through great customer service?
• Are you looking for a role where you’ll receive full training, support and clear career development?

About the Role

As a Customer Operations Specialist in our Credit Support Unit, you’ll play an important role supporting customers who may be experiencing financial difficulty. This is a telephony‑based role, where you’ll have meaningful conversations with customers and help identify the most appropriate solutions for their individual circumstances.

This role is ideal for someone early in their career who is motivated, customer‑focused, and eager to develop a strong foundation in financial services. You’ll gain exposure to a wide range of banking products and services across AIB, EBS and Haven Mortgages, opening the door to future career opportunities within the Bank.

You’ll join a dynamic, fast‑paced and supportive team, with full training, coaching and development provided.

We operate on a shift basis as follows:

• Week 1: Monday to Friday – 9.00 to 4.30pm
• Week 2: Monday to Friday – 9.00 to 4.30pm
• Week 3: Monday to Thursday 11.30am until 8.00pm, Friday 10.00am - 6.00pm & Saturday 9.00am – 1.00pm
• Week 4: Monday to Thursday 09.00am until 5.30pm & Friday 10.00am – 6.00pm

Key Accountabilities:

• Act as the first point of contact for customers who are in, or approaching, financial difficulty
• Speak with customers by phone to understand their situation and identify suitable solutions
• Update and maintain accurate customer records in line with CCMA and CPC regulations
• Respond clearly and professionally to customer queries about their accounts
• Deliver a high standard of customer service, always acting with empathy, integrity and professionalism

What You’ll Bring

• Experience in a customer‑facing role (banking experience not required)
• A genuine interest in helping customers and finding the right solutions
• Strong communication skills and confidence engaging with customers by phone
• A positive attitude, resilience, and willingness to learn
• Motivation to develop a career in financial services

Training, Qualifications & Support

All successful candidates will be supported to achieve a minimum APA in Loans through the Qualified Financial Advisor framework.

AIB will:

• Cover the cost of registration with the Institute of Bankers
• Pay for required modules
• Provide paid study leave
• Offer a financial reward on successful completion

No prior accreditation is required to apply.

Why Work for AIB:

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities:

• Customer First
• Collaborates
• Ensures Accountability
• Eliminates complexity 
• Self-Aware

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Talent Acquisition Team at careers@aib.ie for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.  

Application deadline: 5th May 2026