Customer Relationship Manager - Private Banking, Dublin

Location/Office Policy:  Dawson Street, Dublin 2 with Hybrid Working (3 days per week in office)

What is the Role:

AIB Private Banking is a successful and growing business within the AIB Capital Markets division. Private Banking provides specialist expertise and tailored solutions for High-Net-Worth individuals across banking and lending and in strategic partnership with our Goodbody subsidiary for investments, retirement, and succession planning. 

We work closely and directly with our clients to protect and grow their assets and to support them with their biggest financing decisions, delivering innovative financial solutions.  The breadth and depth of our services are unique in the Irish market.  We have offices in Dublin, Cork & Galway that deliver for customers across the Republic of Ireland.  

The role advertised is for the Relationship Management Team. The successful candidate will play a key role in supporting a defined customer segment within Private Banking Team, as well as the wider team in delivering upon our business and customer objectives.

Key accountabilities:

• The relationship management of a book of existing Private Banking clients.
• Working as part of a team to manage & deliver customers daily banking requests efficiently and ensure that we continue to live up to our ambition of "Making Banking Easy”.
• Manage incoming customer emails and telephone calls, engaging with customers and other teams to deliver a professional and efficient customer service experience.
• Enhancing customer experience and make significant progress towards becoming the Best Banking Experience for customers.
• Managing key compliance, operational and risk tasks.
• Demonstrating good communication skills.
• Refer opportunities from the Portfolio as they arise to customer Engagement Team, Lending Team, and Relationship Manager Colleagues.
• Knowledge of operational and regulatory risk. Ensuring compliance with internal policy, external regulators, and adherence to industry best practice.

What you Will Bring:

• Experience embedding AIBs ‘Customer First’ culture, with proven experience in dealing with customers delivering exceptional customer experience.
• Strong planning and prioritisation skills, particularly under pressure to meet team objectives.
• Strong interpersonal and communication skills & works well in a team environment.
• Must be fully QFA Qualified.

Why Work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include:

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

• Customer First.
• Eliminates complexity.
• Collaborates.
• Customer Relationship Management.
• Prioritisation.
• Communication

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role at careers@aib.ie  for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CVs sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.  

This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable. 

Application deadline:  25th March 2026 (just before midnight)