General Insurance Sales Delivery Specialist, Dublin

At AIB, our values guide how we work and how we support each other. We’re looking for someone who puts Customer First, takes initiative and Owns the Outcome, and is always looking for ways to Eliminate Complexity. You’ll treat colleagues and customers with fairness and Show Respect, and you’ll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact.

Role Title: Sales Delivery and Communications Specialist – General Insurance

Location: Central Park, Dublin and as part of our Hybrid Working model, this role will include a blend of onsite and remote working  

This role is being offered on a full-time, permanent basis.

What is the Role:

Retail Banking is a dynamic and diverse place to work within AIB. The General Insurance team is a specialist business within the Wealth and Insurance pillar, managing insurance propositions and overseeing services for our personal customers. As part of the Insurance Sales Delivery team, you will own and coordinate activity across customer communications, digital journeys, campaigns, product and business change. Working with colleagues across AIB and our insurance partners, you will help deliver strong customer, commercial and operational outcomes across Home and Travel Insurance and the wider General Insurance portfolio.

Key Responsibilities:

• Plan, coordinate and deliver customer and sales campaigns across Home and Travel Insurance, working with marketing, channel and provider partners.
• Own and maintain General Insurance website content, online customer journeys and customer alerts, ensuring accuracy, accessibility and timely implementation of changes.
• Develop and maintain internal communications, sales support guides, procedures and other materials that enable frontline colleagues to support customers effectively.
• Coordinate tactical sales, customer and operational initiatives from planning through to implementation, ensuring clear ownership, timelines and outcomes.
• Build effective relationships with internal stakeholders and insurance providers, representing the General Insurance business at relevant internal and external engagements.
• Contribute to the day-to-day management of insurance products and providers, including the coordination of actions, issue resolution and agreed deliverables.
• Monitor sales, customer and operational performance, using available insights to identify opportunities, recommend actions and support continuous improvement.
• Identify, assess and escalate risks, issues and customer impacts, and coordinate actions through to resolution.
• Deliver assigned business-as-usual, change and regulatory activity, working across teams to achieve agreed customer, commercial and compliance outcomes.

What You Will Bring:

• An enthusiastic, proactive individual, who is creative and willing to take the initiative to drive new ideas forward
• A practical, collaborative approach, with sound judgement and a strong awareness of customer, conduct and operational risk.
• Experience delivering customer, sales, communications or product initiatives, ideally within financial services, insurance or another regulated environment.
• Strong organisational and delivery skills, with the ability to manage multiple priorities and take work from planning through to implementation.
• Excellent written and verbal communication skills, with close attention to detail and the ability to produce clear, customer-focused content.
• Strong stakeholder and provider management skills, with the confidence to influence, challenge and coordinate across teams.
• Commercial awareness and the ability to interpret performance information, identify opportunities and translate insights into practical actions.
• Experience managing website content or digital customer journeys would be an advantage.

Why Work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities:

• Customer First - Embraces customer feedback and insights to inform decisions, developments, and customer offerings.
• Ensures Accountability - Holds self and others accountable to meet commitments and own the outcome.
• Collaborates - Builds partnerships, works collaboratively with others to meet goals and is a team player
• Customer Communication - Develops targeted communications for specific customer groups, enhancing engagement and meeting programme objectives
• Marketing and Campaign Management - Develops and implements comprehensive marketing strategies to effectively engage target audiences and enhance brand visibility.

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Megan Gordon, at careers@aib.ie  for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer: 

Unsolicited CVs sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Closing Date: 12th October 2026