Propositions Manager, Chief Customer Office, Level 4, Dublin

At AIB, our values guide how we work and how we support each other. We’re looking for someone who puts Customer First, takes initiative and Owns the Outcome, and is always looking for ways to Eliminate Complexity. You’ll treat colleagues and customers with fairness and Show Respect, and you’ll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact.

Location/Office Policy:  Molesworth Street/Hybrid – 3 days a week onsite

• Are you a purpose-driven leader who can inspire teams and champion customer centricity?
• Do you have a passion for collaborating and innovating around new ideas?
• Have you experience designing and executing on new propositions, working cross-functionally with marketing, service, and delivery functions to achieve shared outcomes?
• Do you have a proven track record in delivery, with strong ability to engage and influence stakeholders?

What is the Role:

We are seeking an experienced, energised and creative Propositions Manager to join our Chief Customer Office (CCO), working as part of the Strategy & Propositions function.

This role is pivotal in shaping innovative, customer-centric propositions from initial ideation through to feasibility, business casing and execution planning. You will lead the design of end-to-end customer propositions, applying Design Thinking principles and working within the Desirable, Feasible, Viable (DFV) innovation framework.

You will collaborate with teams across CCO and the wider business including enablement and delivery areas; Retail, Capital Markets, IT, Change Management and UK etc. Your work will directly impact how we meet evolving customer needs, differentiate in a competitive market, and deliver long-term value in line with our 2030 business ambitions.

Key accountabilities:

• Lead the design of end-to-end customer propositions, translating insight-driven ideas into structured concepts ready for customer testing and validation
• Act as the intersection point between concept ideation and technical feasibility, bringing cross functional stakeholders together to elaborate concepts into tangible business requirements as part of feasibility assessments
• Collaborate with research, digital, and data teams to generate insights which ensure customer and commercial alignment and inform structured business casing
• Influence and support strategic roadmap development with the Heads of Propositions and other senior leaders, ensuring alignment with enablement and delivery functions including Platforms and Tribes.
• Facilitate and apply Design Thinking methods including deep customer research, problem statement definition, customer journey mapping, ideation workshopping, and rapid prototyping.
• Maintain adherence to the bank’s relevant governance fora, while delivering high-quality outputs, which align with regulatory requirements, brand strategy, and operational capabilities.
• Supporting the development of team members through collaborative ways of working, mentorship, innovative thinking as well as championing the DFV (Desirable, Feasible, Viable) model.
• Act as a customer champion and change advocate, partnering with key business areas including Retail, Capital Markets & UK as well as Finance, IT, Risk, Legal and Compliance etc

What you will bring:

• Proven experience (7+ years) in proposition/product design and execution within financial services and/or other industries
• Strong project management capabilities with experience of managing a portfolio of initiatives through to outcome delivery
• Knowledge of Design Thinking and innovation methodologies helpful, with a strong understanding of the DFV model and ability to guide cross-functional teams through this framework, an advantage.
• Ability to operate in ambiguity, with a strong problem-solving mindset and structured approach.
• Excellent storytelling and communication skills – proven ability to engage and present to senior stakeholders and influence decision-making.
• Strong commercial acumen and understanding of how to assess early-stage business viability.
• Experience managing feasibility and implementation in agile and cross-functional settings, with knowledge of AIB’s delivery and enablement model an added benefit
• Strong team collaboration and stakeholder management abilities, with a customer-first mindset.

A Reminder of What We Offer:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

• Customer First
• Collaborates
• Market, Competitor and Customer Knowledge
• Customer Value Proposition Development
• End to End Thinking

 If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Mia Coyne, at careers@aib.ie  for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.  

Application deadline: Fri 13th Fri