Service Availability - Release Manager, Dublin

Location/Office Policy: Central Park – Hybrid working (3 days per week)

• Are you passionate about delivering service excellence and operational resilience in a dynamic, regulated environment?
• Do you thrive in leading ITSM and Release Management functions, driving both stability and change across complex technology estates?
• Are you motivated to collaborate with diverse teams and stakeholders to ensure “always-on” banking services for millions of customers?

What is the Role?

This is a senior leadership role within the Technology & Data organisation, reporting to the Head of IT Operations and Service Management. The successful candidate will lead AIB’s Service Availability and Release Management across all technology platforms.
Own ITSM processes (incident, problem, change, continuity) and enterprise release planning. Ensure safe, compliant technology change aligned with regulatory and security standards. Collaborate with infrastructure, application, and business teams to maximise service reliability.

Key Capabilities

• Customer Focus & Collaboration: Build strong customer relationships and partner with AIB teams and vendors to deliver reliable services and seamless change.
• Technical Expertise & Troubleshooting: Apply broad technical knowledge to quickly diagnose and resolve service resilience issues.
• ITSM Governance: Define and enforce ITSM standards and frameworks aligned with ITIL and regulatory requirements.
• Service & Change Assurance: Oversee service availability, incident/problem resolution, and change risk assessments to maintain stability.
• Release Management Leadership: Plan, govern, and execute enterprise-level releases with full compliance and minimal disruption.

Job Environment

• Key member of the IT Security and Resilience leadership team.
• Operates in a high-pressure environment, managing enabling technologies for a complex ecosystem of staff and partners.
• Requires strategic thinking and decisive action to ensure business and customer safety.
• Strong engagement with internal and external stakeholders (e.g., Microsoft, Hitachi, Oracle, IBM, HCL).

Experience & Qualifications

• ITSM & Release Expertise: 8–10 years in service and release management within financial or regulated environments, with proven governance and resilience leadership.
• Broad Technical Knowledge: Deep understanding of diverse technologies including on-premise, cloud platforms, and mainframe systems, with ability to adapt quickly to new tools.
• Innovation & Strategic Delivery: Demonstrated ability to drive efficiency, implement automation, and introduce transformative practices.
• ·Stakeholder & Communication Skills: Skilled at navigating complex organisations, managing senior stakeholders, and aligning technology trends with business needs.
• Desirable certifications: ITIL Expert, ISO 20000, Release Management, or related fields.

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Sarah Lyons, at careers@aib.ie  for a conversation.

Why Work for AIB

We are committed to offering our colleagues choice and flexibility in how we work and live. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers, and business requirements.

Some of our benefits include:
- Market leading Pension Scheme
- Healthcare Scheme
- Variable Pay
- Employee Assistance Programme
- Family leave options
- Two volunteer days per year

Further information about AIB’s PACT – Our Commitment to You: https://jobs.aib.ie/aib/content/What-We-Offer/

AIB is an equal opportunities employer and is committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request, please email the Talent Acquisition team at careers@aib.ie.

Closing date: Monday 12th January 2026