Account Opening Executive

About Goodbody

Goodbody is a leading financial services firm, committed to serving and growing client relationships for 150 years. We are a full service, investment-led business offering wealth management, asset management, investment banking and private equity services. Our staff of over 400 work in offices across Dublin, London, Cork and Galway. We’re proud to offer prospective employees a professional, collegial work environment that encourages diversity of thought and background. Our reputation in the Irish market for putting customers first is as consistent as the company’s long-standing commitment to giving back to the communities that we work in.

About the Client Support Services Executive role

An opportunity has arisen to join a dynamic team and the role will be primarily focus on Account Opening within Client Support Services team.

Account Opening Executive accountabilities include:

• Carrying out the end-to-end client on-boarding process and ensuring service delivery excellence to our clients and Wealth Management
• Issuing account opening documentation to our clients/prospective clients, in a timely and professional manner, as requested by the Wealth Management Department
• Providing advice and regulatory guidance to Wealth Management and our clients on all aspects of account opening for all client types (individuals, companies, trusts, pensions, charities etc.)
• Reviewing completed client account opening documentation, and identifying any issues that need to be resolved to meet regulatory standards and internal requirements
• Assessing new accounts to ensure Customer Due Diligence (CDD), AML, Client Suitability and Client Vulnerability criteria are met and addressed
• Attend client meetings with Portfolio Managers, where necessary, to assist with account opening documentation
• Interact with internal stakeholders, including Wealth Management, Compliance, Internal Audit, Risk, and Wealth Management Operations, as well as our clients in relation to all aspects of account opening/client on-boarding
• Updating account opening documentation and procedures as required due to changes to regulation/internal processes.
• Building and maintaining strong relationships with all colleagues, relevant vendors /customers, and stakeholders
• Recognising and recording Service Level Agreement Breaches against Outsourced Provider as and when they occur – adhere to Breach recognition and escalation procedures
• Representing the Client Support Services on internal/external forums with the ability to obtain a favourable resolution for all concerned
• Being responsive and receptive to internal and external change initiatives

Qualifications and Experience

• Educated to primary degree level is preferable but not essential
• Experience of different stockbroking functions would be an advantage
• Certificate in Stockbroking (or willingness to obtain same)
• Professional Certificate/Diploma in Compliance is desirable but not essential
• At least 2 years Financial Services experience would be an advantage.
• Previous experience of working on client AML & CDD matters would be helpful in the role
• Candidates should be proficient in Microsoft Office
• Full training will be provided on systems in use in the department where required

Ideal Characteristics

• Proven track record of problem identification and resolution at an inter-departmental and third-party level

• Confident communicator with excellent written, oral and interpersonal skills

• Good workload management, with the flexibility to switch between tasks as necessary and manage workflows and responsibilities assigned

• Strong interpersonal and team working abilities

• A strong commitment to developing and sustaining a superior level of customer service

• Very high levels of accuracy and attention to detail are mandatory

• Ability to work in a team environment or on own initiative with limited supervision

• A willingness to undertake industry qualifications and attain same within an agreed timeframe

Goodbody is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

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 Goodbody Stockbrokers UC, trading as Goodbody, is regulated by the Central Bank of Ireland. In the UK, Goodbody is also subject to regulation by the Financial Conduct Authority. Goodbody is a member of Euronext Dublin and the London Stock Exchange.

 Goodbody is a member of the group of companies headed by AIB Group plc.