Quality Assurance Executive

About Goodbody

Goodbody is a leading financial services firm, committed to serving and growing client relationships for 150 years. We are a full service, investment-led business offering wealth management, asset management, investment banking and private equity services. Our staff of over 400 work in offices across Dublin, London, Cork and Galway. We’re proud to offer prospective employees a professional, collegial work environment that encourages diversity of thought and background. Our reputation in the Irish market for putting customers first is as consistent as the company’s long-standing commitment to giving back to the communities that we work in.

About the Quality Assurance Executive Role 

We are seeking a detail-oriented and client-focused professional to join our dynamic Client Support Services team as a Quality Assurance Executive. It’s a vibrant and forward-thinking area that fosters continuous improvement, strategic foresight, and professional development—offering individuals the opportunity to grow and thrive in a supportive and rewarding environment.

Quality Assurance Executive Accountabilities include:

• Coordinate the Quality Assurance Monitoring programme for our Client Support Services (CSS) Department.
• Conduct and record Quality Assurance Monitoring, via file sampling, file quality checking, suitability and appropriateness testing.
• Document QA activities & Audit Reports.
• Implement appropriate Management Information, at an individual, function, regulation and issue level to enable reporting of Quality Monitoring programme.
• Maintain comprehensive documentation of testing processes, test cases, and test results.
• Prepare and present regular reports on testing progress, defect status, and quality metrics to management and stakeholders.
• Perform detailed Quality Assurance projects on a theme based where necessary.
• Assist in the on-going development of the CSS's policies and procedures, identify gaps, make recommendations for improvement and monitor compliance.
• Ensure that testing processes comply with industry standards and regulatory requirements. 
• Assist in the various department wide regulatory projects, themed inspections, information requests.
• Participate in retrospectives and quality reviews to identify areas for improvement in testing processes and methodologies.
• Implement best practices and contribute to the development of quality assurance standards.
• Build and maintain strong relationships with all colleagues, in particular, with Compliance and Internal Audit Departments.
• Work closely with all stakeholders across the business to ensure a shared understanding of quality objectives.
• Foster a collaborative environment that encourages open communication and feedback.

Qualifications and Experience

• Proficient in Microsoft applications principally Word and Excel.
• Knowledge of Pershing system would be an advantage

• Candidate should have at least five year's financial services.
• Some experience with exposure to the MiFID, Client Asset Regulation, AML, and Data Protection is desirable.

Ideal Characteristics

• Highly professional with a good understanding of stockbroking /financial services.
• Strong data collection & analytic skills.
• Ability to work on own initiative / self-motivated.
• Ability to work under pressure and prioritise workload.
• A team player with demonstrated initiative.
• Excellent communication skills, both written and verbal.
• Excellent interpersonal skills and the ability to influence people.

Goodbody is focused on helping our employees thrive, and we do this by bringing to life our Employee Value Proposition (EVP) ‘Together we prosper’. Our firm’s purpose is to create long-term prosperity, and we cannot execute on our purpose without the right talent at Goodbody. To make sure we attract and retain industry-leading, passionate and inspiring talent, we’ve built a vibrant culture based on inclusion, opportunities to grow and a commitment to ‘do the right thing’, one of our core values.

We live this by offering: 

•    Regular employee events through our universal inclusion programme fostering a sense of belonging and celebrating differences. And an ‘always on’ approach to social, financial, mental and physical wellbeing.  
•    A benefits package that includes a generous pension scheme, educational sponsorship and health insurance, along with a hybrid working model to promote better work/life balance
•    Opportunities to give back through sustainability initiatives, volunteering and on-site and online meetings with our charity partners

Goodbody is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.  Reasonable accommodations are offered at every stage of our recruitment process. Should you have a reasonable accommodation request please include a note in your application or email us directly at HR@Goodbody.ie  

Please read the Goodbody Recruitment Privacy Notice. By submitting your personal data to us, you acknowledge that you have read and understood this Privacy Notice and agree to the use of your personal data in line with this. We will only use the information that we collect about you lawfully in accordance with the Data Protection Acts, 1988 and 2003 and the EU General Data Protection Regulation (GDPR). 

Appointment to this role is subject to the candidate's eligibility to work in Ireland. Where agency assistance is required, our Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Goodbody by recruitment agencies will not be accepted for this role. Goodbody operates a direct sourcing model and where agency assistance is required, the HR team will engage directly with our recruitment partners. 

Goodbody Stockbrokers UC, trading as Goodbody, is regulated by the Central Bank of Ireland. In the UK, Goodbody is also subject to regulation by the Financial Conduct Authority. Goodbody is a member of Euronext Dublin and the London Stock Exchange. Goodbody is a member of the group of companies headed by AIB Group plc.