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Mortgage Arrears Official, Retail FSG - Belfast

Date: 09-Aug-2019

Location: Belfast, GB, GB

Company: Allied Irish Bank

Role: Mortgage Arrears Official

Location: AIB UK, 92 Ann Street, Belfast, BT1 3HH
This role is being offered on a 12 month contract.


Who are we?

We’re AIB. A strong bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We’re made of small teams where you have the chance to shine.


Why join us?

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

Does this sound like something that you want to be part of?


Your next challenge

Successful candidates will be working on a dynamic, fast paced team with responsibility for:

  • Arrears Management / Collections experience is essential and financial services experience is highly desirable.
  • Managing a broad portfolio of clients
  • Resolving client queries in a timely and efficient manner
  • Proactively provide an informative service beneficial to customer needs
  • Provide support to the business across various sectors
  • Adhering to compliance and regulatory standards at all times


Candidates will receive a fantastic foundation in the finance industry with exposure to key credit skills and decision making practices for the duration of this role. While full training and ongoing development are part of the role, successful candidates will need to bring an essential skill set from the outset:


  • Ability to work in a team
  • Excellent communication and interpersonal skills
  • Strong time management skills with the ability to prioritise task
  • Motivated and focussed approach towards work


What you’ll need

  • The Minimum Education requirements for entry to AIB is 5 GCSE passes (or higher), to include a pass in English and Maths. These 5 subjects must be achieved with a grade of A – C. Confirmation of this will be sought if successful for the role.
  • Previous experience in a financial industry while an advantage is not required


If you feel you have what it takes, click apply and fill in the online application form. If you would like more information Jennifer from the Talent Acquisition Team can help. You can contact her on 0035316417541 or email

Posting Notes: United Kingdom (GB) || [[stateProvince]] || Business Functions  || [[mfield1]]  ||

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