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Business Analysts - Sales Pipeline Management Team in Business Transformation

Date: 10-Jan-2019

Location: Dublin, IE, IE

Company: Allied Irish Bank

Role: Business Analyst – Sales Pipeline Management (CRM) Team

Location: AIB Group, Central Park, Leopardstown, Dublin 18


Closing Date: Thursday 24th January 


Who you are

Do you want to develop your career in one of Irelands leading financial institutions?


Your next challenge

The Business Analyst will be involved in the following areas of activity:

  • Sales Pipeline Management (CRM) implementation and evolution within our front line business across Homes, SME and Consumer businesses. Working within our Business partners, we are responsible to ensure the continuous evolution of our Sales Pipeline Management Centre of Excellence
  • To ensure that the desired Customer & Business outcomes are evolved impacting system /procedure/process improvements, business operating model analysis, research assistance etc.
  • Detailed business requirements gathering & analysis including workshop facilitation, documentation and management of actions to completion
  • Liaising with the Retail Business and wider Bank stakeholder groups to define and document appropriate sales pipeline management business solutions.
  • Creating all business documentation to a high standard
  • Engage front line teams and stakeholders via communications, training and support adoption by managing project mailbox queries and data interrogation.


What you’ll need

  • 3+ years’ experience with a focus on projects involving complex requirements and collaboration across a wide range of stakeholders
  • A practical understanding of Change and Project Management methodologies is desired.
  • Knowledge of Sales Pipeline Management or CRM processes and platforms would be advantageous
  • Proven academic record (Business/IT qualification)
  • Be highly motivated and a self-starter with a professional and personable demeanour who can work on own initiative and in a collaborative team environment
  • Strong problem-solving skills, written and verbal communication skills
  • Experienced user of MS Office suite including Advanced Excel, Word, PowerPoint



Who are we?

We’re AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We’re made of small teams where you have the chance to shine.


Why join us?

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

Does this sound like something that you want to be part of?


Sales Pipeline Management (CRM) is a team within Business Transformation Function.  It collaborates very closely with out front line Customer Engagement Teams. A key focus of the team is to enable the evolution of our Sales Pipeline Management processes into a digitally enabled, agile and frictionless business model, covering our Customer Front Line Omni Channel approach, across Sales, Service & Credit. The function is a Centre of Excellence within AIB and is responsible for the evolution of our enabling, rolling out and the evolution of our end-to-end Sales process from Customer engagement across Leads origination to Application to improve customer experience and help drive lending growth.  This role holder will be required to play a key part in the delivery of this Teams agenda while ensuring that required change is fit for purpose across delivery channels and business areas to realise the desired business outcomes. 



What’s next?

If you meet the minimum criteria and would be interested in this exciting opportunity please click apply and complete the online application. If you require further information on this role contact Naomi Doyle from the Resourcing team on 01-6416943 or email



AIB does not accept resumes from headhunters, placement agencies or other suppliers that have not signed a formal agreement with us. Our engagement with recruitment agencies is restricted to specified hiring needs and will not accepted without direct engagement with Resourcing Team.  Therefore, any resume received from an unapproved supplier will be considered unsolicited.




Posting Notes: Ireland (IE) || [[stateProvince]] || Business Functions  || [[mfield1]]  ||

Job Segment: Manager, Bank, Banking, Retail Sales, Sales, Management, Finance, Retail

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