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Customer Advisor - Dublin Central

Date: 12-Jan-2019

Location: Dublin, IE, IE

Company: Allied Irish Bank

Customer Advisor Role:  Dublin Central

Contract: 23 months  

Branch locations include: Grafton Street, Dame Street, O'Connel Street and South Richmond Street

 

Who you are

You are a strong team player with a focus on delivering a first class customer service to our customers.  You are open-minded, innovative and ambitious.  You are passionate about putting our customers first and you have previous experience in providing excellent customer service.  You have the passion, drive and skills to help us continue driving growth and excellence across AIB. Transforming our Customer’s Experience of AIB is central to delivering our ambition of becoming a bank that our customers, our stakeholders and our people truly believe in.

Within AIB, the Customer Advisor role is an exciting role in the AIB Branch which will give you a real opportunity to influence AIB’s future.  This will be a fast paced environment where high energy levels, passion for delivering excellent customer experiences and driving business performance are critical for success.  You will be a visible presence on the branch floor, delivering a more personal customer experience.  Your success in the role could lead to other exciting opportunities for you in AIB and we want to support you, whether this be through supporting you to complete your QFA diploma or through your ongoing development.

 

 

Your next challenge

  • Responsible for driving an excellent customer experience and achieving agreed service standards, working with customers to provide suitable banking options
  • Be the escalation point for any issues, ensuring a positive customer experience
  • Have an innovative approach to your role, always seeking ways to make improvements or suggestions to create better solutions
  • Develop key relationships in the bank whilst acting as a promoter of the AIB brand in a competitive market
  • Contribute to and promote an open and engaging environment where your colleagues can perform at their best
  • Complete and pass MCC accreditation (APA Loans) within your first 6 months in the role

 

 What you’ll need

  • Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise
  • An interest in technology and the ability to learn and adapt to new technologies on desktop, mobile and tablet platforms
  • 6–12 months recent customer service experience demonstrating a high level of customer service in every customer interaction
  • Strong evidence of communication and interpersonal skills
  • A minimum of 360 points in the Leaving Certificate to include a pass in English and Maths at either Ordinary or Honours Level (or equivalent) OR a 2.2 Honours degree (Level 8)

 

What else should you demonstrate?

As part of the selection process, the successful applicant will be expected to demonstrate the competencies reflected below:

 

1. Customer Relationship Management: Engaging the customer and adding value.  Takes personal responsibility for delivering a level of service that often exceeds customers’ expectations.

2. Problem Solving and Decision-Making: Making timely, quality decisions appropriately analyses issues, drawing on expert advice, consulting and collaborating, taking decisions.

3. Communication and Influencing: Communicates with confidence and competence to positively influence the outcome of decisions and gain commitment

4. Results focus: Drive, flexibility, willingness to continuously improve performance, and deliver stretching goals

 

If you believe that you meet the above criteria and you are interested in applying for this role, please apply through our online application form.

 

Who we are

AIB is a dynamic and diverse place to work.  We are changing from the inside out to become a bank people can believe in.  And by people, we mean our employees as well as our customers.

We’re one of Ireland’s biggest banks, but that doesn’t mean you’re just a number when you work here.  We’re organised enough to have small teams focussed on one big initiative.  Whether we’re lending money, analysing data or developing an app, we are all focussed on our customers. 

In each team you’ll find leaders who focus as much on people as they do on function. Here, anyone who is responsible for managing people is called a people leader, not a manager. That shows our commitment and focus on the development and engagement of the people who work here.

You’ll find a mix of age, race and gender, where everyone has an opportunity to reach their potential. You’ll find a culture of openness, positivity and respect where everyone has a voice.

We are looking for the best experienced people as well as graduates. We will match your energy and enthusiasm with empowerment so that together we can build a culture that break the conventions of what our customer and employees expect of a bank. 

 

What’s next?

If you meet the minimum criteria and would be interested in this exciting opportunity please click apply and complete the online application. If you require further information on this role contact Kate Melody from the Resourcing team on 01-6415652or email careers@aib.ie.


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