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Customer Service Advisor, Dublin North and West

Date: 03-Jul-2019

Location: Dublin, IE

Company: Allied Irish Bank

Opportunity: Customer Service Advisor, Dublin North and West 

Locations Including : Artane, Santry, Swords, Tallaght, Naas Road, Clondalkin, Blanchardstown, Lucan, Cabra 

 

AIB is a dynamic and diverse place to work. We are changing from the inside out to become a bank people can believe in. And by people, we mean our employees as well as our customers.

We’re one of Ireland’s biggest banks, but that doesn’t mean you’re just a number when you work here. We’re organised enough to have small teams focussed on one big initiative. Whether we’re analysing data, developing an app or, lending money, we are all focussed on our customers. 

In each team you’ll find leaders who focus as much on people as they do on function. Here, anyone who is responsible for managing people is called a people leader, not a manager. That shows our commitment and focus on the development and engagement of the people who work here.

You’ll find a mix of age, race and gender, where everyone has an opportunity to reach their potential. You’ll find a culture of openness, positivity and respect where everyone has a voice.

We are looking for the best experienced people as well as graduates. We will match your energy and enthusiasm with empowerment so that together we can build a culture that break the conventions of what our customer and employees expect of a bank.

 

Who you are

You are a strong team player with a focus on delivering a first class customer service to our customers.  You are open-minded, innovative and ambitious.  You are passionate about putting our customers first and you have previous experience in providing excellent customer service.  You have the passion, drive and skills to help us continue driving growth and excellence across AIB. Transforming our Customer’s Experience of AIB is central to delivering our ambition of becoming a bank that our customers, our stakeholders and our people truly believe in.

Within AIB, the Customer Advisor role is an exciting role in the AIB Branch which will give you a real opportunity to influence AIB’s future.  This will be a fast paced environment where high energy levels, passion for delivering excellent customer experiences and driving business performance are critical for success.  You will be a visible presence on the branch floor, delivering a more personal customer experience.  Your success in the role could lead to other exciting opportunities for you in AIB and we want to support you, whether this be through supporting you to complete your QFA diploma or through your ongoing development.

This is a full-time position which will require working business hours on Monday to Friday, flexibility may be required depending on location.

 

Your next challenge

  • Responsible for driving an excellent customer experience and achieving agreed service standards, working with customers to provide suitable banking options
  • Be the escalation point for any issues, ensuring a positive customer experience
  • Have an innovative approach to your role, always seeking ways to make improvements or suggestions to create better solutions
  • Develop key relationships in the bank whilst acting as a promoter of the AIB brand in a competitive market
  • Contribute to and promote an open and engaging environment where your colleagues can perform at their best
  • Complete and pass MCC accreditation (APA Loans) within your first 6 months in the role

 

What you’ll need

 

  • Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise
  • An interest in technology and the ability to learn and adapt to new technologies on desktop, mobile and tablet platforms
  • 6–12 months recent customer service experience demonstrating a high level of customer service in every customer interaction
  • Strong evidence of communication and interpersonal skills
  • A minimum of 360 points in the Leaving Certificate to include a pass in English and Maths at either Ordinary or Honours Level (or equivalent) OR a 2.2 Honours degree (Level 8)

 

What’s next?

If you meet the minimum criteria and would be interested in this exciting opportunity please click apply and complete the online application. If you require further information on this role contact Craig McCarthy from the Talent Acquisition Team on 01-6417545 or email careers@aib.ie.

 

Disclaimer

AIB processes personal data in accordance with applicable data protection legislation. We may analyse the information that we collect through this website at a high level through dashboards to advise our stake holders or to identify trends as part of presentations within and outside of AIB Group. When we make these reports, any personal information is grouped and any personal data, including names and/or identifying characteristics are removed. This means we do not share information in these reports that can identify you as for example your name, date of birth.

AIB does not accept resumes from head hunters, placement agencies or other suppliers that have not signed a formal agreement with us. Our engagement with recruitment agencies is restricted to specified hiring needs and will not accepted without direct engagement with Talent Acquisition Team.  Therefore, any resume received from an unapproved supplier will be considered unsolicited.

 


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