Jobs at Allied Irish Bank

Homes Advisor, Level 3, Dublin West (Dublin, IE, IE)

Location/Office Policy: Dublin West – Office Centric

Do you excel in providing an excellent customer experience?
Do you have stakeholder engagement experience?
Do you have what it takes to work in a fast-paced environment?

What is the Role:

In AIB, "Our Purpose is to Back our Customers to achieve their dreams and ambitions" - a bank recognised for superior financial advice and outstanding Customer engagement. One of our guiding Brand values is that we put the customer at the centre of everything we do, breaking with the conventions people expect of a bank. We want to give customers the right experience first time every time, provide a complete, consistent, and connected Omni-Channel experience which is simple and efficient.

In AIB Homes, we believe that our role is to re-imagine how we back more of our customers to have a place that they can call home. We are looking for outgoing, energetic, and enthusiastic people with a passion for Sales to come and join our vibrant team.

This will be a fast-paced role and will require a strong self-starter with passion and energy to drive business performance. The ideal candidate will need to have a flexible and agile mind-set in your approach to doing business and engaging with the market and colleagues. There will be a requirement for shift work in some of these locations.

Key accountabilities:

Delivers exceptional customer experience and advice, managing the mortgage journey including driving digital adoption and leveraging the full suite of AIB products, tools and services.
Demonstrates an agile and flexible approach that best meets customer needs at a time and place that best suits them.
Delivers Homes Business Performance as measured by drawdown numbers, new business written and conversion rates.
Proven experience managing a sales pipeline and lead activity to support Business Performance delivery.
Demonstrates the highest capability and standard in writing mortgage business aligned to Mortgage Business Approver. Ensures personal adherence to all relevant bank policies, procedures, AIB standards of credit management and excellence in Operational Risk Management, consistently demonstrating impeccable standards while maintaining/enhancing customer relationship.

What you Will Bring:

QFA held (however if not fully qualified, a commitment to becoming fully accredited and qualified within 12-18 months)
Minimum 12 months experience in Mortgage advice or assessment
Track record of delivering a consistent level of exceptional service to customers
Proven track record to delivering strong results against agreed targets.

Why work for AIB?

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Customer First: Building strong customer relationships and delivering customer-centric solutions.
Ensures Accountability: Holding self and others accountable to meet commitments
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Eliminates Complexity: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Credit Risk Analysis: Analyse the credit and risk implications of credit proposals and make well-informed decisions to grow profitable business.

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Mia Coyne, at careers@aib.ie for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Application deadline: 15th July 2025

Cyber Defence & Response Co-ordinator, Dublin (Dublin, IE, IE)

Location/Office Policy: Hybrid, 2 days in office. Central Park

Are you passionate about navigating complex regulatory landscapes and ensuring compliance in a fast-paced environment?
Do you have a keen eye for identifying potential risks and turning them into strategic opportunities for improvement?
Are you ready to leverage your analytical skills to drive impactful decisions and contribute to our organization's success?

What is the Role:

The Cyber Defence & Response Coordinator will manage Cyber Defence projects and provide expertise. This role requires a background in IT, Project Management, and Governance, along with the enthusiasm to support Technology and Data teams. Responsibilities include overseeing regulatory engagements, managing Cyber Defence inspections, and assessing the impact of regulations on the function and the Bank.

Key accountabilities;

Lead and manage Cyber Defence projects, ensuring they are completed on time, within scope, and budget. Coordinate with Technology and Data teams to support project objectives.
Oversee regulatory engagements related to Cyber Defence, ensuring compliance with relevant regulations and standards including but not limited to TLPT/ TIBER.
Assess the impact of regulations on the Cyber Defence function and the Bank, providing insights and recommendations to mitigate risks and ensure compliance.
Collaborate with internal and external stakeholders to ensure effective communication and coordination on Cyber Defence initiatives.
Demonstrating a good understanding of technology & data processes such as IT Service Management, Technology Delivery Lifecycle, Data Quality, Storage and Retention and be confident to assess these processes from a first line risk perspective
Monitor and manage risks associated with Cyber Defence projects and activities, ensuring that appropriate controls are in place to mitigate potential threats.
Complete relevant aspects of risk-based assessments of Group IT's control environment, to figure out adequacy and effectiveness of controls in place to mitigate risks.
Establishing and maintaining effective relationships with key partners across Technology & Data, acting as a trusted adviser and SME, to support stakeholders in their management of technology risks.
Coordinating the assessment of new regulatory testing, simulations, and corporate requirements that impact the Technology function

What you Will Bring ;

5 plus years of IT experience, with experience in project management particularly in the cybersecurity domain.
Experience in engaging with regulatory bodies and managing compliance with cybersecurity regulations such as DORA, NIST & NYDFS.
Demonstrable knowledge and understanding of IT risk management approaches and/or frameworks, with experience of risk analysis in an IT environment.
Proven experience and ability to work with and influence senior stakeholders and to communicate to a non-technical audience.
Experience in collaborating with internal and external stakeholders, including technology and data teams, to ensure effective communication and coordination on cybersecurity initiatives.

Why Work for AIB:

Some of our benefits include;

Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Ensures Accountability
Drives Organisational Cohesion
Instils Trust
Operational Excellence
Depth of Technical Knowledge
Technical Leadership

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Tim Stokes, at careers@aib.ie for a conversation.

Disclaimer:

Application deadline : 31/07/2025

Head of Manufacturing, Food & Fishing- Business Banking, Dublin (Dublin, IE, IE)

Location/Office Policy: 11-12 Dawson Street, Dublin 2 with Hybrid Working (2 day per week in office)

Are you interested in a role in shaping the future direction and strategy of the Manufacturing, Food & Fishing sectors for AIB?
Do you enjoy working as part of a team helping our customers and growing our business for one of the largest lenders to Irish SME’s?
Are you comfortable helping customers face to face? Do you want to be the face of AIB for customers?

What is the Role:

The Sector Strategy & Specialists team is a specialist team providing deep level sectoral knowledge and expertise to enhance business performance.

An opportunity now exists for the role of Head of Manufacturing, Food & Fishing which is a key leadership role in the development of AIB’s presence in these important sectors within the Irish economy. This enterprise wide role involves a high level of internal and external collaboration to progress AIB’s market position and strategy in both the Manufacturing, Food & Fishing sectors.

The Head of Manufacturing, Food & Fishing will be responsible for guiding AIB strategic direction across these sectors, supporting the business objectives and building AIB’s reputation & credibility as a leading bank in these sectors.

Key accountabilities;

Develop and implement a medium-term strategy in both the Food and Non-Food manufacturing sector and the Fishing sector and support key business objectives across the relevant Business and SME channels.
Represent AIB externally in the manufacturing and fishing sectors and become a differentiator within the sectors by engaging and building relationships with external stakeholders and key business influencers i.e. advisory firms, industry representatives and groups.
Drive new income generation and identify new business opportunities within agreed risk appetite and engage across the bank to drive cross sales and deepen relationships.
Engage in ongoing research into the market trends and the outlook for the sectors to ensure AIB has the most up to date and accurate information to support decision making relating to the sectors.
Build internal stakeholders sectoral knowledge to optimise customer engagement and credit underwriting standards, providing guidance and training where required to frontline teams.
Support relationship managers in their engagements with customers on more complex or larger transactions and targeting non-customers.
Produce sector reports and external publications and identify industry KPI’s and business growth opportunities.
Create and support a culture of continuous learning within the Sector team across technical and personal development areas of self and colleagues.

What you Will Bring;

Minimum 6 years experience within either business or corporate banking
Alternatively, role may also suit candidate with minimum 6 years experience in a finance, strategy or operations management role within a manufacturing, food or fishing enterprise.
Excellent communication skills and a proven ability to develop relationships at all levels both within the organisation along with external stakeholders
Demonstrate a strategic mind-set that can identify future possibilities and translating them into deliverable initiatives.
High level of interpersonal and influencing skills with the ability to operate at a senior level in the organisation
Has significant credit experience and is comfortable with high value or complex transactions and is skilled at analysing data.
QFA qualified or willing to complete exams
Relevant 3rd level or accountancy qualification

Why Work for AIB:

Some of our benefits include;

Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Behavioural Capabilities:

Collaborates: Builds partnerships, works collaboratively with others to meet goals and is a team player. Develops connections that will enable successful outcomes. Plans appropriately to work with others in differing environments and with differing styles to achieve success.
Drives Vision and Purpose - Talks about future possibilities in a positive way, creates milestones and symbols to rally support behind the vision, and articulates the vision in a way everyone can relate to, shows personal commitment to the vision.
Drives progress: Has the courage to address difficult issues and supports others to do the same. Creates milestones, and effectively manages others’ apprehension of change, highlighting the expected benefit of new methods. Readily tackles tough assignments and identifies the need for and initiates change when required. • Provides direct and actionable feedback.

Technical Capabilities:

Credit Risk Analysis – Understands and analyses factors impacting the risk of providing a particular product for an existing or potential customer in a timely and accurate manner.
Industry and Competitor Knowledge - demonstrates hands-on knowledge of the industry such as future trends, deep knowledge of competitors, and / or applicable regulatory and accounting requirements, and, through this knowledge, analyses relevant information.
Relationship Management - cultivates and maintains business relationships, partnerships and alliances internally, externally and virtually with key stakeholders.

This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Noelle Ryan, at careers@aib.ie for a conversation.

Disclaimer:

Application deadline : Wednesday 16th July 2025 (just before midnight)

Head of Digital Design (UI / UX), Dublin (Dublin, IE, IE)

Location/Office Policy: Remote & Office

Do you have a genuine passion for Digital and Customer-Centric design?
Would you like the opportunity to drive impact at scale, interacting with over 2M Digital customers every day?
Are you a multi-tasker with the skills to deliver transformational change, meeting rapidly changing customer and market needs?

What is the Role:

Aligned with AIB’s customer first strategic priority, the Head of Digital Design will develop and drive AIB’s strategic user interface and experience strategy across our digital channels, delivering market leading customer experiences. They will champion customer-centred design best practices, shaping future digital products and services that are even more inclusive, accessible, and aligned with the changing needs of AIB's diverse and growing base of over 2M digital customers

Why would someone want to join your team?

This is an opportunity to work with one of the Ireland’s true digital market leaders, meeting the needs of over 2M Irish Customers daily. Your designs will be crucial in building their trust, keeping them safe, driving loyalty, while delivering real commercial outcomes.

Key accountabilities;

Design Leadership & Strategy: Design, develop, implement and communicate a clear market leading UI and UX strategy and vision that aligns with AIB’s broader digital strategy, ensuring all digital touchpoints reflect best-in-class experience design. Use market leading thought leadership capability and key design changes across the industry and other key sectors, to refine this vision, manifesting its value and strategic alignment to ELT and other senior stakeholders
People and practice leadership: Lead, grow, and mentor a cross-functional team of UI / UX designers, researchers, and design leads; building a high-performing and inclusive design culture acting as a thought leader on experience design for the broader business and building the capability and successors across the team. Key member of the Customer and Digital Experience SMT
Customer-centred design operations: Establish and scale design systems, governance models, and standardised design processes that improve quality, drive delivery efficiency, and ensure consistency across AIB’s digital portfolio. In addition, pro-actively collaborate with key stakeholders across the Bank to optimise the ways of working as they develop and manage their backlogs
Collaboration & stakeholder engagement: Partner with senior leaders across the Bank including Product, Technology, Retail, CCO, Data, Compliance, and Marketing to embed design thinking into agile product delivery and business decision-making. In addition, ensure experience design is foundational in key strategic initiatives which interface with the customer.
Delivery: Lead teams to drive key design backlogs and prioritisation with the delivery teams to effect transformational level change at a programme and agile tribe level
Voice of the customer: Represent the customers, integrating qualitative and quantitative insights to inform design decisions, proactively identify user pain points, and champion the needs of underserved customer segments.
Innovation & future design: Drive innovation and thought leadership by exploring emerging technologies (e.g., AI, biometrics), accessibility advances, and evolving digital behaviours to future-proof design capabilities.
Brand & experience alignment: accountable for ensuring all digital design is consistent with AIB’s brand strategy, tone of voice, and inclusive design standards, delivering coherent multi-platform user journeys.
Governance & compliance: Uphold compliance with relevant regulatory frameworks, accessibility standards (e.g., WCAG 2.2), and ethical design principles across all customer interactions

What you Will Bring ;

Broad market experience and a deep customer empathy, to support and grow our diverse base of over 2M Digital customers, improving their experience and conversion rates, with a design which is robust and easy to use
An eye for detail and innovative thinking, to ensure customer-centric design principles are recognised, valued and upheld, and that key design priorities are addressed in line with the complex regulatory, security, and business requirements.
Outcome focused, continually balancing short-term delivery pressures with long-term strategic design capability building to maximise value and drive progress.
The experience and management required to build and develop AIB’s internal design capability.
A transformational mindset, comfortable leading cultural and operational change across multiple stakeholders and departments to embed a truly customer design centric culture, leveraging modern scale practices and technologies.
Evidence based decisioning, leveraging customer insights, metrics and feedback to help prioritise areas for improvement and to drive commercial outcomes.

Why Work for AIB:

Some of our benefits include;

Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Market, Competitor and Customer Knowledge - Minimum 15 years’ experience in UX/UI/Product Design, including 5+ years in senior leadership roles within a relevant digital-first organisation(s).
Customer Value Proposition Development - Demonstrable experience in defining market leading Customer centric UX/UI strategy at scale
Develops & Empowers - Proven success in building and leading high performing multi-disciplinary design teams.
Vision & Purpose Led - A track record in cultivating innovation, creating new and faster ways for the organisation to be successful, with the business acumen to identify business needs, evaluate emerging technology trends, and advance potential solutions in UI / UX which meet our customer’s needs.
Drives Progress - Proven Experience of navigating complex (matrix) organization structures, building partnerships with senior stakeholders and working collaboratively to deliver on shared objectives.
End to End Thinking - Strong, concise and effective written and oral communications skills; enabling you to communicate and coordinate with individuals across all levels of a financial institution to ensure solutions are fully considered.

Disclaimer:

Application deadline : 18th July 2025

UK Credit Risk Management Analyst, London or Belfast (London or Belfast, GB, GB)

Location/Office Policy: 70 St Mary Axe, London or Ann Street, Belfast with Hybrid Working (2 days per week in office)

Do you want to use data insight to drive better business decisions?
Are you comfortable presenting ideas to technical and non-technical stakeholders?
Are you looking for a hands-on role with a focus on problem solving and presentation?

What is the Role:

The UK Portfolio Management Unit (UK PMU) supports the AIB UK business strategy by providing timely analysis and MI related to the credit portfolio and driving forward looking analysis and insight.

This is a hands-on role that requires attention to detail and self-motivation, and will provide practical experience within our small team to a range of credit risk and strategic concepts. The role will give opportunities to work on high profile projects within the Bank and exposure to senior committees and stakeholders.

Key accountabilities;

Communicating analytical findings to senior stakeholders effectively in both written and verbal form
Analysing and interpreting credit portfolio data and external data, supporting a range of asset quality and performance monitoring activities (for example, to support ongoing enhancement of Early Warning Indicators)
Can demonstrate a track record of delivery, and the willingness to learn from peers and apply previous experience and knowledge to bring forward looking and innovative thinking to the role
Establishing collaborative relationships across UK and ROI functions to develop and deliver on reporting solutions on enterprise wide internal projects as the face of UK PMU and external regulatory reporting
Interpreting complex data analysis requirements and leveraging the data warehouse or dashboards to identify and build appropriate solutions

What you Will Bring;

A Bachelor’s degree in a Business, Economics or similar discipline
Minimum of 3 years of experience with a financial services company
Can demonstrate an understanding of risk management and familiarity with lending / credit risk principles and concepts
Strong demonstrable ability to craft a story around data and contribute content towards senior committees and board/regulatory papers

Strong communication (both written and verbal) and stakeholder management skills, including an ability to collaborate effectively with both technical and non-technical audiences to deliver high quality and well-controlled reporting solutions
Strong demonstrable experience of manipulating data to draw insights by using various tools (Excel, Qlikview, Tableau, etc.) to analyse complex datasets, draw conclusions, and present insights/findings/solutions
Knowledge of SQL/SAS/databases (automation, report generation, root cause analysis, writing complex queries) is advantageous but not essential

Why Work for AIB:

Some of our benefits include;

Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities:

Customer First
Ensures Accountability
Collaborates
Communication
Data Insight

Disclaimer:

#LI-DNI

Application deadline : 15th July 2025 (just before midnight)

Media Connections and Performance Brand Manager., Dublin (Dublin, IE, IE)

Location: Central Park (Hybrid working)

What is the role:

At AIB, we searching for a highly analytical Media Connections and Performance Brand Manager. Your chief goal will be to enhance our campaigns in evaluating strategies and connection plans that maximise customer’s share of mind and heart while helping fill the sales funnel. Your expertise in digital marketing, data analysis, and optimisation will be pivotal in driving growth and maximizing ROI across all channels. Collaborating closely with cross-functional teams, you will be responsible for reviewing campaigns, analysing performance metrics, and identifying opportunities for improvement.

You will work as part of the Connections team that is focused on delivering all paid and owned media for AIB. You will have the ability to analyse data from advertising campaigns, identifying which strategies are working and which need adjusting, ensuring that marketing efforts yield the best return on investment. You will play a critical role in improving the ROI and performance of our paid media campaigns.

You'll work with our agency partners, with the aim of maximising the impact of advertising campaigns through a range of media platforms. You will use research & insight to help inform decision making, and to ensure that campaigns reach their objectives as effectively as possible. You will play an important role in delivering commercial objectives for AIB. You will also be responsible for staying up-to-date with industry trends and best practices.

Key Accountabilities:

Is focused on data-driven marketing strategies to optimise marketing ROI and achieve business objectives.
Has expertise in digital marketing analytics, econometrics, evaluating effective campaign targeting and performance measurement.
Will play a pivotal role in driving campaign excellence, increasing conversion rates, and maximising marketing efficiency.
Analyse campaign data and provide insights to inform marketing decisions and improve ROI.
Has Tech Stack experience across Google Analytics, Google Data Studio, Display advertising platforms, Google Marketing Suite, GA4
Can manage relationships with external partners, including agencies and vendors.
Actively shares ideas and collaborates with our colleagues and agency partners to ensure our strategic objectives are being delivered.
Champions a Customer First culture in support of our Purpose, strategic ambition, and Brand Values, by ensuring processes and procedures consistently promote good outcomes for all our customers.
Is a key contributor to the development of a world class team.

What you will bring:

4+ years’ experience in a media agency or client side
Excellent analytical skills and ability to leverage data, analytics and consumer behaviour trends to gain insights and make recommendations
You have solid expertise in campaign and channel analysis and reporting, including Media Mix Modelling and Google tech stack
You are a highly goal-oriented individual and have excellent communication skills, with strong attention to detail
A driven & organised individual.

As part of the selection process, the successful applicant will be expected to demonstrate the AIB Behaviours and ability in the Behavioural and Technical Capabilities reflected below:

Please note that the capabilities will only be asked at interview stage.

Behavioural Capabilities:

Ensures Accountability - Holds self and others accountable to meet commitments and own the outcome.
Eliminates Complexity - Identifies and creates clear, effective and efficient processes.
Collaborates - Builds partnerships, works collaboratively with others to meet goals and is a team player.

Technical Capabilities:

Data Analysis - Measures, manages, forecasts and analyses data to identify trends, provide insight that informs decisions by applying methodology, best practices and leveraging machine learning, statistics and database systems.
Digital Marketing - Plans, executes, and optimises online marketing initiatives to reach target audiences, drive conversions, and achieve business objectives.
KPI Development & Management - Sets goals and monitor progress by developing key performance indicators and collecting relevant qualitative and quantitative data to measure and assess the impacts of programmes or processes.

Why Work for AIB:

Some of our benefits include;

Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Application deadline : 21st of July

Strategy Manager, Dublin. (Dublin, IE, IE)

Location/Office Policy: Molesworth Street/Hybrid

Are you passionate about market and customer change?
Do you possess a strong track record in Customer Strategy Development and looking to continue your expertise?
Do you like working with cross functional teams and driving change through strong stakeholder management and influencing outcomes?

What is the role?

We are looking for a strategic and insight-driven Customer Strategy Manager to help shape and drive our understanding of customers across the Personal and Business markets. You’ll play a key role in supporting the Head of Customer Strategy and Programmes within the Strategy & Propositions team in the Chief Customer Office (CCO) in the development and rollout of our overarching customer strategy, while staying ahead of emerging market and consumer trends that will influence our future positioning and proposition development. This will also ensure our customer segmentation remains current, actionable, and embedded across the organisation. You are passionate about customer insight, strategic thinking, and creating meaningful change for our customers. Your work will directly impact how we meet evolving customer needs, improving our internal capability, differentiate in a competitive market, and deliver long-term value.

Key Accountabilities:

Identify and synthesise external market intelligence, competitor strategies, consumer behaviour shifts, and emerging trends to inform future strategy and assist the propositions teams and the wider CCO function in their planning.
Develop compelling strategic narratives and presentations for senior stakeholders, enabling alignment and engagement around customer priorities. Market / Customer shifts and emerging trends
Own the development, maintenance, and regular updating of our customer segmentation framework to reflect evolving behaviours, needs, and market dynamics.
Work with data and analytics teams to deepen understanding of customer behaviours, needs, and lifetime value across segments.
Work closely with proposition teams and key business areas to ensure segmentation is consistently embedded in decision-making, targeting, and planning.
Translate segmentation insights into practical recommendations for propositions, customer journeys, and channel strategies.
Support capability-building across teams by championing the use of segmentation and strategic insight in their work.
Own and drive the embedding of segment views across core data sets, dashboards and research where needed
Partner with the Head of Customer Strategy to shape and evolve our customer strategy in alignment with business priorities and future market conditions.
Work closely with our Group strategy colleagues to ensure alignment and that this area adds value to the group strategy process and outputs

What you will bring

Strong experience (5+ years) in customer strategy, segmentation, insight, or strategic marketing – ideally within financial services or a customer-centric sector.
Deep understanding of customer segmentation methodologies and how they can be applied and embedded to drive value across organisations
Comfortable with ‘data’, always looking for new ways to look at segments and drive improved insight
Strategic mindset with a strong ability to synthesise complex data and insight into clear, actionable strategies.
Comfortable working with ambiguity and change, with a proactive and forward-thinking approach.
Excellent communication and storytelling skills – able to influence stakeholders and drive action through insight.
Passionate about customer behaviour, trends, and innovation, with a track record of horizon scanning and applying external perspectives.
Strong collaboration skills and ability to manage stakeholders at multiple levels

Why Work for AIB:

Some of our benefits include;

Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Customer First
Strategy Development
Negotiation and Influence
Data Analysis
Communication
Collaborates

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Emma, at careers@aib.ie for a conversation.

Disclaimer:

Application deadline : 15/07/2025

Enterprise Architect, Dublin (Dublin, IE, IE)

Location/Office Policy: AIB, Central Park, Leopardstown, Dublin 18, Remote Centric Role

Do you want to help shape the future technology direction for AIB?

Are you passionate about Technology and Architecture?

Are you a proven team player, comfortable working on architecture and technology roadmaps but happy to get into the detail when required?

The Technology Architecture team are responsible for developing and governing our technology domain architecture and roadmaps, in line with our business goals. The Enterprise Architect is a key role on that team, accountable for defining business and technical domain architecture, roadmaps and principles to support our business strategy.

We’re looking for an experienced Enterprise Architect to help shape business domains in line with business strategy, and who can:

Key accountabilities:

Take overall accountability for the development of technology roadmaps and target architecture for one or more business or technical domains. Ensure the targets are used as reference for solution architecture and designs in that domain. These architectures must reflect a roadmap for migration and continuing optimisation of technology platforms to reduce complexity and lifetime cost.
Problem solve - take large complex business and/or technical domains and requirements and decompose into segments. Draw on subject matter experts to translate the complex into the simple to define a holistic architecture and roadmap.
Collaborate - establish connections with team and wider Technology, Architecture, Business and Vendor community. Work with them to ensure that the appropriate technology direction is set and adopted to meet business requirements.
Influence - Engage with the team and apply expertise to contribute to team outcomes and requirements to influence senior Business and Technology stakeholders. Manage complex stakeholder engagements.

Minimum criteria:

10+ years technology experience, preferably Financial Services. Enterprise architecture experience (4+ years).
Experience with one or more of the following domains in a Banking / Financial Services context – Customer, Credit, Payments, Accounts, Wealth, Treasury, Back Office
Knowledge of the architecture practice, principles of business analysis, requirements definition, SLAs and cost evaluation. Professional certification advantageous (TOGAF, CITA/IASA).
Bachelor’s Degree or equivalent in a technology discipline advantageous.
Experience in developing and implementing roadmaps for modernising and simplifying legacy technical and data architectures
Strong stakeholder with proven experience of influencing senior stakeholders
Good interpersonal skills in areas such as teamwork, facilitation and negotiation
Experience of working with agile ways of working and cloud architectures to drive strategic outcomes

Why Work for AIB:

Some of our benefits include:

Market leading Pension Scheme

Healthcare Scheme

Variable Pay

Employee Assistance Programme

Family leave options

Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key capabilities

Technical Capabilities

1 – Architecture Design

2 – Breadth of Technical Knowledge

3 –Technical Leadership

Behavioural Capabilities

4 - Promotes Innovation

5 - Collaborates

6 – Eliminates Complexity

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact talent aquisiton at careers@aib.ie for a conversation.

Closing Date: 31/07/2025

Disclaimer:

Unsolicited CVs sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Sustainability Disclosures and Ratings Manager, Group Strategy & Sustainability, Dublin (Dublin, IE, IE)

Location/Office Policy: Molesworth Street, Dublin 2 / Hybrid

Can you aid the Delivery of ESG rating agency assessments through collaboration with relevant stakeholders?
Are you an experienced, high-performing individual keen to support the delivery of our Sustainability Reporting and ratings agency requirements?
Can you Monitoring, interpret and analyse complex legislation, frameworks and standards?

What is the Role:

The Group Strategy & Sustainability team is a centralised group function that works closely with the Group’s Chief Executive Officer and Executive Committee to support development of the group’s medium-term strategy and to embed sustainable practices across the group. Led by the Group’s Chief Strategy and Sustainability Officer, the team brings a solution-oriented mindset to help solve an array of local and global challenges.

The Sustainability Performance team are responsible for the tracking and monitoring of the Group’s progress on the delivery of its sustainability ambition through a suite of internal and external reports and associated architecture. This is achieved through the preparation and delivery of sustainability disclosures reporting on the Groups progress against a suite of mandatory and voluntary requirements by the Sustainability Reporting team.

Reporting to the Head of the Sustainability Reporting, this role offers the opportunity for an experienced, high-performing individual to join this ambitious team and support the delivery of our Sustainability Reporting and ratings agency requirements.

Key accountabilities.

Production of mandatory sustainability disclosures for the Group’s Annual Report, including those relating to the Corporate Sustainability Reporting Directive (CSRD) and Task force on climate-related financial disclosures (TCFD).
Production of voluntary sustainability reporting for other publications relating to AIB Group’s sustainability agenda.
Delivery of ESG rating agency assessments through collaboration with relevant stakeholders
Ongoing review and enhancement of the production process and data sources to ensure an efficient and effective production process.
Develop excellent relations with stakeholders across the organisation to support the production and delivery of the reports.
Development of senior stakeholder progress papers on ESG reporting and rating agency themes to aid decision-making.
Monitoring, interpreting and analysing complex legislation, frameworks and standards.
Production and maintenance of all procedural documentation for ESG reporting and rating agency activities.
Maintain a calendar schedule of reporting requests, timelines and documentation
Planning, prioritise and execute activities in a timely manner, whilst dealing with competing priorities

What you Will Bring;

5 years’ experience in an ESG reporting and ratings agency domain or finance role is desirable.
Strong understanding of sustainability disclosure requirements and rating agency assessments, and related regulation and standards including CSRD, ISSB, TCFD, GRI and PRB.
Comprehensive analytical skills in interpretation of complex reporting requirements and an ability to identify efficiencies in delivery.
Excellent written communication skills and a proven ability of contributing to external ESG reporting publications.
Strong practical knowledge of liaising with internal and external audit practitioners and meeting requirements of internal control frameworks.

Why Work for AIB :

Some of our benefits include;

Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Behavioural Capabilities:

Eliminate complexity - Identifies and creates clear, effective and efficient processes. Focuses on continuous improvement.
Ensures accountability - Holds self and others accountable to meet commitments and own the outcome. Acts with a clear sense of ownership aligned to goals for your role and team
Collaborates - Builds partnerships, works collaboratively with others to meet goals and is a team player

Technical Capabilities:

Reporting: Provides internal and external stakeholders with accurate and relevant information, presenting data in a clear and concise manner.

Communication: Communicates with clarity and precision in both written and verbal contexts. Presents complex information in a concise format that is audience appropriate.

Legal, Regulatory & Compliance : Possesses a thorough understanding of legal, regulatory and compliance requirements,

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role Conor Kearney, at careers@aib.ie for a conversation.

Disclaimer:

Application deadline : Friday 18th July 2025

Senior Quantitative Analyst, Decision Analytics & Insights, Dublin, London, Northampton, Belfast (Dublin, IE, IE)

Location/Office Policy: Dublin, London, Belfast, Northampton (Hybrid working)

What is the Role:

This role is positioned within the Decision Analytics & Insights Team, Risk Analytics.

In Risk Analytics, we develop and support the deployment of risk models, strategies and decision tools for regulatory capital, internal capital and business decision making.

Risk Analytics is part of the Risk Function, this is an independent, second line of defence function that monitors, controls, and supports risk-taking activities across AIB. The purpose of the Risk Function is to provide advice and guidance in relation to risk while providing independent oversight and reporting on AIB’s risk profile. The Risk Function’s main objective is to ensure AIB has a robust risk management framework and culture in place to ensure risks are taken within the risk appetite set by the Board, in support of AIB’s customer franchise and social responsibility.

This role is in the Decision Analytics & Insights Team in Risk Analytics. They are responsible for development of predictive models and credit strategies to determine customer risk profiles, which are then used to automate credit decisions for the Bank’s customers. The team also provide management information to inform customer engagement strategies and track the performance of credit models to ensure they continue to operate as expected.

Key accountabilities.

Analysis & Investigation: Undertake and guide junior data scientists in various complex data analyses, investigations and/or modelling of business issues to improve the management, services and products of the bank;
Digital protection: Access / utilise bank data within the policies and frameworks required by AIB;
Predictive model development: Take a leading role in building predictive models that are focussed on impact core business elements, such as automated decisioning, credit grading, capital requirements and loss expectations;
Data insights: Perform and guide junior data scientists in exploratory and ad-hoc data analysis with a view to generating insights and using this to deliver actionable recommendations to the Business;
Expert advice: Provide specialist advice to the business with an emphasis on the impact and application of risk management requirements;
Risk segmentation analysis: Creating segmentations that allow us to better understand the risks present in our lending portfolio and what we can do to better manage the risks;
Leadership: Mentoring and guidance for junior data scientists. Also, there will be responsibility for reviewing work carried out by junior team members.

What you Will Bring.

3 years’ experience in a model development, model monitoring or model validation role. Examples include IRB; IFRS 9; loss forecasting; stress testing or economic capital modelling; propensity modelling; or a combination thereof.
A bachelor’s degree in a quantitative analytical discipline (2.1 or higher), e.g. mathematics, applied mathematics, physics, statistics, engineering, econometrics. (Confirmation will be sought if successful for the role.);
Ideally have advanced level of SAS or SQL programming – an equivalent level in an alternate programming language would be considered (e.g. R, Python, Matlab). Advanced experience in extracting, transforming, and cleaning data for modelling purposes.
Familiarity with data visualisation tools such as QlikView, Power BI, SAS VA or Tableau.
Experience writing technical documents that meet internal and regulatory standards. Experience in engagement with regulatory or audit bodies.
Strong ability to build relationships and communicate with key stakeholders.
Curiosity and inventiveness. Good problem-solving skills with capability to defend their decisions from challenge both on a technical and business front.

Why Work for AIB:

Some of our benefits include;

Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Ensures Accountability

Collaborates

Develops & Empowers
Data Analysis
Risk Modelling & Scenario Analysis
Statistical Modelling

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Conor Kearney, at careers@aib.ie for a conversation.

Disclaimer:

Application deadline: 17th July 2025

Account Opening Executive (Dublin, IE, IE)

About Goodbody

Goodbody is a leading financial services firm, committed to serving and growing client relationships for 150 years. We are a full service, investment-led business offering wealth management, asset management, investment banking and private equity services. Our staff of over 400 work in offices across Dublin, London, Cork and Galway. We’re proud to offer prospective employees a professional, collegial work environment that encourages diversity of thought and background. Our reputation in the Irish market for putting customers first is as consistent as the company’s long-standing commitment to giving back to the communities that we work in.

About the Account Opening Executive role

We are seeking a detail-oriented and client-focused professional to join our dynamic Client Support Services team as an Account Opening Executive, playing a key role in delivering exceptional onboarding experiences within a fast-paced and evolving operations environment. Client Support Services, sitting in the Operations department at Goodbody, brings together our traditional Middle Office with Account Opening, Account Maintenance, and Pension Administration functions. It’s a vibrant and forward-thinking area that fosters continuous improvement, strategic foresight, and professional development—offering individuals the opportunity to grow and thrive in a supportive and rewarding environment.

Account Opening Executive Accountabilities include:

• Carrying out the end-to-end client on-boarding process and ensuring service delivery excellence to our clients and Wealth Management
• Issuing account opening documentation to our clients/prospective clients, in a timely and professional manner, as requested by the Wealth Management Department
• Providing advice and regulatory guidance to Wealth Management and our clients on all aspects of account opening for all client types (individuals, companies, trusts, pensions, charities etc.)
• Reviewing completed client account opening documentation, and identifying any issues that need to be resolved to meet regulatory standards and internal requirements
• Assessing new accounts to ensure Customer Due Diligence (CDD), AML, Client Suitability and Client Vulnerability criteria are met and addressed
• Attend client meetings with Portfolio Managers, where necessary, to assist with account opening documentation
• Interact with internal stakeholders, including Wealth Management, Compliance, Internal Audit, Risk, and Wealth Management Operations, as well as our clients in relation to all aspects of account opening/client on-boarding
• Updating account opening documentation and procedures as required due to changes to regulation/internal processes.
• Building and maintaining strong relationships with all colleagues, relevant vendors /customers, and stakeholders
• Recognising and recording Service Level Agreement Breaches against Outsourced Provider as and when they occur – adhere to Breach recognition and escalation procedures
• Representing the Client Support Services on internal/external forums with the ability to obtain a favourable resolution for all concerned
• Being responsive and receptive to internal and external change initiatives
• Escalating of all relevant matters to Team Leader whilst retaining responsibility for resolution.

Qualifications and Experience

• Previous experience of working on client AML & CDD matters would be helpful in the role
• Candidates should be proficient in Microsoft Office
• Full training will be provided on systems in use in the department where required
• A strong commitment to developing and sustaining a superior level of customer service
• At least 2 years Financial Services experience would be an advantage.
• Experience of different stockbroking functions would be an advantage
• Certificate in Stockbroking (or willingness to obtain same)
• Professional Certificate/Diploma in Compliance is desirable but not essential
• Educated to primary degree level is preferable but not essential

Ideal Characteristics

• Proven track record of problem identification and resolution at an inter-departmental and third-party level
• Confident communicator with excellent written, oral and interpersonal skills
• Good workload management, with the flexibility to switch between tasks as necessary and manage workflows and responsibilities assigned
• Strong interpersonal and team working abilities
• Very high levels of accuracy and attention to detail are mandatory
• Ability to work in a team environment or on own initiative with limited supervision
• A willingness to undertake industry qualifications and attain same within an agreed timeframe

Goodbody is focused on helping our employees thrive, and we do this by bringing to life our Employee Value Proposition (EVP) ‘Together we prosper’. Our firm’s purpose is to create long-term prosperity, and we cannot execute on our purpose without the right talent at Goodbody. To make sure we attract and retain industry-leading, passionate and inspiring talent, we’ve built a vibrant culture based on inclusion, opportunities to grow and a commitment to ‘do the right thing’, one of our core values. We live this by offering:

• Regular employee events through our universal inclusion programme fostering a sense of belonging and celebrating differences. And an ‘always on’ approach to social, financial, mental and physical wellbeing.
• A benefits package that includes a generous pension scheme, educational sponsorship and health insurance, along with a hybrid working model to promote better work/life balance
• Opportunities to give back through sustainability initiatives, volunteering and on-site and online meetings with our charity partners

Goodbody is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. Reasonable accommodations are offered at every stage of our recruitment process. Should you have a reasonable accommodation request please include a note in your application or email us directly at HR@Goodbody.ie

Please read the Goodbody Recruitment Privacy Notice. By submitting your personal data to us, you acknowledge that you have read and understood this Privacy Notice and agree to the use of your personal data in line with this. We will only use the information that we collect about you lawfully in accordance with the Data Protection Acts, 1988 and 2003 and the EU General Data Protection Regulation (GDPR).

Appointment to this role is subject to the candidate's eligibility to work in Ireland. Where agency assistance is required, our Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Goodbody by recruitment agencies will not be accepted for this role. Goodbody operates a direct sourcing model and where agency assistance is required, the HR team will engage directly with our recruitment partners.

Goodbody Stockbrokers UC, trading as Goodbody, is regulated by the Central Bank of Ireland. In the UK, Goodbody is also subject to regulation by the Financial Conduct Authority. Goodbody is a member of Euronext Dublin and the London Stock Exchange. Goodbody is a member of the group of companies headed by AIB Group plc.

Relationship Manager, Financial Solutions Group (FSG) UK, London (London, GB, GB)

Location/Office Policy: 70 St Mary Axe, London, EC3A 8BE with Hybrid Working (minimum 2 days per week in office)

What is the Role:

The role is within the Corporate Restructuring team in Financial Solutions Group (“FSG”). The aim of the team is to support and restructure (where appropriate) corporate customers across a number of key sectors who may be in financial difficulty. We seek to intervene early in each case, undertake thorough credit analysis and regularly engage with borrowers and external advisors (legal & financial) in order to identify and support the optimal resolution.

We are responsible for managing and reporting a large proportion of the Banks Non-Performing Exposure (“NPE”) book, an important metric for all financial institutions.

Key accountabilities:

Support and restructure (where appropriate) customers in financial difficulty. Undertake fundamental credit analysis of each case, seek to intervene as early as possible. Play a role in bringing these cases through the AIB credit approval process and ‘watchlist’ meetings.
Take responsibility for the on-going Credit Risk Management of a portfolio of cases within FSG (Financial Solutions Group) UK, ensuring any negative trends are promptly identified, escalated and investigated, and a strategy recommended for resolution.
Ensure AIB takes a strong role / participation in syndicated transactions.
Maintain strong knowledge of macro environment, industry and regulatory trends, and how these impact current and future performance of the portfolio.
Demonstrate robust understanding of procedures / policies / regulatory requirements.
Work collaboratively with colleagues across FSG UK, Corporate Banking, Credit Risk and the wider Bank, and participate in internal working groups and forums, as required.
Represent FSG at relevant industry events, taking opportunities to undertake meetings with market participants, and develop and enhance relationships with key external stakeholders.

What you Will Bring

Demonstrate ability to problem solve to identify credit issues and create action plans.
Minimum 3 years relevant experience of credit and/ or portfolio management and / or working in a financial advisory role.
Experience in preparing financial analysis, report writing and strong working knowledge of excel.
Experience in both bilateral and syndicated facility documentation and security arrangements is desirable but not a requirement.
Good understanding of macroeconomic environment and industry trends within international markets.
Strong interpersonal, communication & negotiation skills and an ability to manage relationships across internal / external stakeholders.
Have a degree level qualification.

Why Work for AIB:

Some of our benefits include;

Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities:

Behavioural Capabilities:

Drives Progress
Collaborates
Promotes Innovation

Technical Capabilities:

Credit Risk Analysis
Industry & Competitor Knowledge
Financial & Economic Analysis and Modelling

Disclaimer:

Application deadline : Wednesday 30th July (just before midnight)

Lead Platform Engineer, Dublin (Dublin, IE, IE)

Location/Office Policy: Central Park, Hybrid(Remote Centric)

Are you an experienced Lead Platform Engineer looking to further your career within a leading financial services group?
Do you want to be a part of a high performing team delivering technical excellence?

Are you Customer focussed with a drive for continual improvement?

What is the Role:

The role presents an exciting and challenging opportunity for a Lead Platform Engineer to work in a dynamic workplace environment, leading the Site Reliability Engineering, scalability, and performance of our critical customer systems.

This is a superb opportunity for someone who wants to develop and enhance their skillset. You will be working within a high-performing technical team to design & implement best in class traceability & observability across our diverse technical platform ensuring a high standard of reliability.

Key accountabilities;

Platform Service Management: Ensuring that platform services (including cloud, 3rd party, and AIB developed) are efficiently managed, reliable and aligned with business outcomes.
Platform Architecture and design – Leading the design and architecture of platform services to ensure scalability, reliability and performance. Ensuring the platform can support current and future business needs.
Monitoring and Incident Management – Designing and implementing monitoring solutions to track the performance and health of platform services. Setting the standards for alerting and incident management and ensuring issues are resolved promptly to minimise customer impacts.
Security & Compliance – Ensuring the platform services are secure and compliant with relevant regulations and standards and aligned to industry best practice. Have the ability respond promptly if vulnerabilities are identified.
Leadership: Leading and managing a team of technical professionals, providing guidance, support, and development opportunities, setting clear goals, conducting performance reviews, and fostering a collaborative work environment.
Stakeholder Management & Communication: Collaborating with internal & external stakeholders, to understand requirements and ensure outcomes are aligned with requirements. This includes managing relationships with vendors, partners and colleagues and being able to clearly articulate technical issues to different audiences.
Continuous Improvement: Identify opportunities for automation and process improvements, and implement tools and technologies to streamline operations, improve resilience, increase automation, enhance productivity, reduce risk and manual efforts.
Environment management: Lead the management, availability, governance and control of Production, staging and test environments. Lead and implement 24/7 availability, implement assurance teams in line with Environment SLA’s.
Documentation: Drive the creation and maintenance of the documentation, runbooks, guidelines, and standard operating procedures to ensure continuous knowledge transfer.

What you Will Bring;

Multi-year experience as a senior site reliability engineer in a Financial Services setting, managing on-prem and Cloud systems and online/batch workloads
Solid understanding and practical experience in managing cloud-based architectures, services, and deployment models.
Strong diagnostic skills and experience with incident response mechanisms/frameworks. Ability to perform root cause analysis and implement preventative measures.
Knowledge & experience with monitoring and alerting tools such as Splunk, Prometheus, Nagios, Grafana, etc
Knowledge or experience with secret management technologies such as Venafi, Vault, CyberArk.
Experience in Automated build and deployments using Jenkins, Ansible, Bitbucket, JIRA etc.
Strong working experience automating with Python, PowerShell, Bash, YAML, JSON, Ansible, or industry equivalents.
Knowledge & experience in Docker Containers, Docker Management platforms such as Kubernetes
Leadership knowledge of networking and devices (Load Balancers, SSL/TLS, TCP/IP, VPNs, Firewalls, Proxies, DNS)
Knowledge or experience working with operating systems such as Linux and Unix.

Why Work for AIB

Some of our benefits include;

Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Technical Leadership:

Provides thought leadership and direction while managing, reviewing and conducting the day-to-day work in a specific technical domain area; demonstrates strategic thinking to align technical solutions with broader business goals; applies critical thinking to analyse issues and develop innovative solutions to problems within the specific domain.

Ensures Accountability:

Holds self and others accountable to meet commitments and own the outcome; Acts with a clear sense of ownership aligned to goals for your role and team.

Customer First:

Puts the customer at the heart of what we do across the organisation; builds strong and effective relationships to enable the success of our customers and communities, embraces customer feedback and insights to inform decisions, developments and customer offerings.

Breath of Technical Knowledge:

Effectively leverages broad knowledge of the technical disciplines within own area of expertise, as well as the organisation's policies, procedures, programmes and tools, to develop and implement solutions.

Systems and Technology Integration:

Possesses expertise in integrating applications, databases, and technology platforms to create effective cohesive solutions; designs and manages networks for efficient communication; implements and maintains IT systems to meet organisational goals, and plans, delivers and controls IT infrastructure for optimal performance.

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Tim , at careers@aib.ie for a conversation.

Disclaimer:

Application deadline : Wednesday the 23rd of July

Sales & Service Team Lead - HRQMO, Dublin North & West (Dublin, IE, IE)

Location/Office Policy: Dublin North & West – Balbriggan Branch

Are you customer centric with a passion for exceptional customer experience?
Are you a Leader who enjoys motivating and coaching teams?
Are you driven by a relentless business results focus to meet specific individual and team goals?

What is the Role:

As HRQMO in our Balbriggan branch, you will play a key role in supporting and executing our vision to be the best bank in every community. We want to be customer focussed and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently outperforming the market, and generating value for AIB. The HRQMO plays a key role in supporting this vision. Your focus will be to organise and support the branch to ensure HR, Operational & Services processes and procedures are properly implemented. You will also be expected to play an active part in the Regions operational success.

Develop a culture of accountability and ownership where the sharing of learning and growth opportunities are actively encouraged and promoted. You will also be expected to play an active part in supporting the community and key external stakeholders in the above branch as well as supporting our colleagues and business across the Micro Market and wider Local Market.

Key accountabilities:

Provide leadership & oversights for all operational activities and support the branch to achieve branch goals.
Provide professional operational support and assurance to ensure a robust control environment exists and ensures excellence in operational risk management, incorporating compliance with legal and regulatory obligations and the adherence to internal controls and business ethics.
Drive productivity, efficiency, capacity creation and service excellence within the branch, with primary focus on ensuring accuracy of information and speed of delivery to provide exceptional customer experience and reduce level of reworks.
Support the customer engagement team in “making every conversation count” in all customer interactions with emphasis on delivering quality customer experiences.
This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable.

What you will bring:

Strong leadership, people management, influencing, coaching and communication skills with a proven ability to build strong internal and external relationships.
Demonstrated ability to deliver on multiple business objectives, managing and developing a business growth agenda.
Has a strong understanding of regulatory and legal obligations to meet all Compliance and Operational standards for the branch and ensures personal adherence to AIB policies and procedures, demonstrating a comprehensive technical knowledge of branch operational procedures and HR standards.
Demonstrated ability to adapt to change with commitment to improving current processes through use of technology and automation.
Ideally QFA qualified or working towards qualification.

Why work for AIB?

Some of our benefits include;

Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Ensure Accountability – Holding self and others accountable to meet commitments. Acts with a clear sense of ownership. Communications with clarity. Takes personal responsibility for decisions, actions and failures, ensuring they own the outcome.

Customer First – Puts the customer at the heart of what we do across the organisation. Builds strong and effective relationships to enable the success of our customers and communities.

Drives Progress - Has courage to address difficult issues and supports others to do same. Readily tackles tough assignments and identifies the need for and initiates change when required. Actively curious and willing to listen to and champion good ideas and position with others.

Collaborates – works co-operatively with others across the organisation to achieve shared objectives. Partners with others to get work done.

Develops & Empowers – Recognises and prioritises the value in developing others to meet both personal and organisational goals. Instils accountability in others to drive their own development and provide guidance and support through performance conversations.

Disclaimer:

Closing Date: 31st July 2025

Financial Accountant (Dublin, IE, IE)

About Goodbody

About the Financial Accountant role

This Financial Accountant role offers a dynamic opportunity to lead and enhance financial control and reporting for Goodbody Clearstream within the Finance department, driving operational efficiency and strategic integration. This role is available on a part-time basis.

Financial Accountant Accountabilities include:

The candidate will hold a broad range of responsibilities in Financial Control, including the following:

Responsible for leading, overseeing and developing the financial accounts of Goodbody Clearstream.
Responsible for delivery of the monthly Clearstream management accounts
Development and enhancement of control reconciliations for income, management accounts and balance sheet reporting.
Working with the Clearstream operations manager on the provision of detailed MI and narrative, revenue forecasts, commentary on revenue and related KPIs.
Overseeing the issuance of Clearstream customer invoices and payment of suppliers
Ensuring all taxes are paid and filed in a timely manner
Liaising with the Goodbody team in relation to Clearstream joiners, leavers and payroll processing
Overseeing of the production and output of bank reconciliation and debtors’ management for Clearstream.
Being part of the project team for integration into Goodbody in 2026.
Identify opportunities for automation and operational efficiency through standalone project initiatives and through BAU.
Balance sheet detailed oversight, reporting and monthly reconciliation.
Ensuring a robust risk and control environment is in place through the documentation of detailed processes and procedures.
Working with team and auditors on audit co-ordination and financial statement production
Working with the Financial control team on ad hoc projects during the year.

Qualifications and Experience

Strong working knowledge of MS Excel is essential. Due to the high level of spreadsheet-based work in the role an excellent knowledge of Excel would be an advantage: Pivot tables, lookups and knowledge of formulae etc.
Strong hands-on financial accounting and reporting experience

Ideal Characteristics

The ideal candidate will demonstrate:

Strong organisational skills with excellent attention to detail.
Client focus - Strong interpersonal skills and the ability to communicate effectively with clients and banks.
Ability to be a team player with a strong appreciation of deadlines.
Innovation - Proactivity and high levels of personal initiative.
An appetite to learn and to deliver continuous improvement.

Regular employee events through our universal inclusion programme fostering a sense of belonging and celebrating differences. And an ‘always on’ approach to social, financial, mental and physical wellbeing.
A benefits package that includes a generous pension scheme, educational sponsorship and health insurance, along with a hybrid working model to promote better work/life balance
Opportunities to give back through sustainability initiatives, volunteering and on-site and online meetings with our charity partners

Second Line Senior Risk Analyst - Technology & Data Risk (Dublin, IE, IE)

Location/Office Policy: Molesworth Street, Dublin 2 /Hybrid

What is the Role:

The Risk function’s main objective is to ensure AIB has a robust risk management framework and culture in place to ensure risks are taken within the risk appetite set by the Board, in support of AIB’s customer franchise and social responsibility.

This Data Risk role is within Group Operational Risk where we perform Risk management for Operational Risk through the Operational Risk Framework and supporting policies, monitoring and reporting. The Technology & Data Risk team’s purpose is to provide oversight and guidance for Technology and Data BAU activities and related projects and to support their successful and controlled delivery. This activity is delivered through a risk-based approach and in line with our Data and Risk Data Aggregation and Risk Reporting (RDARR) policies.

The purpose of this role is to support the work of the Head of Technology & Data Risk to influence senior leaders and stakeholders to measure and monitor Data risks, including those related to RDARR which is a key focus of numerous of the Group’s Material Change programmes. Key to this is ensuring that Data Risk priorities are delivered in accordance with the Risk Appetite. The role reports to the Head of Data Risk on the Technology & Data Risk Team in Operational Risk.

Key accountabilities.

As a Senior Analyst in the Second Line of Defence within this team, your responsibilities / accountabilities include some or all of the following:

Providing independent Data Risk oversight of the timely realisation of RDARR related benefits on the selected programmes and initiatives that constitute Material Change or Change Platforms in the Group, to include Working group or Steering Group attendance.
Acting as a stakeholder that provides impartial feedback in relation to risks associated with the change implementation, to ensure that the RDARR benefits are appropriately incorporated into relevant programmes’ scope and tracked to delivery in line with plans;
Support the delivery of actions re Group Internal Audit, Assurance and external reviews, including regulatory, as required;
Support the delivery of quarterly and annual RDARR compliance reports, working closely with 1LOD and 2LOD stakeholders.
Co-authoring relevant Second line Risk opinion papers that outline Risk opinion on the above and other matters; and
Supporting relevant reporting and/or escalations (where required) on Data Risk and/or Data Risk Policy compliance to appropriate governance bodies, including the Operational Risk Committee.

In addition, you will be involved in the continuous improvement of the Technology and Data Risk function and will be given an opportunity to influence our processes and policy.

What you Will Bring ;

4+ years’ experience in financial services in an Assurance or Risk management role;
Have a proven understanding and demonstrable experience of Data risk management in the financial services. Knowledge of RDARR would be a considerable benefit in the role.
Effective relationship management, communication and influencing skills.
An independent thinker that can effectively verbalise and succinctly document in a report complex Risk matters.
Experience in managing or overseeing change initiatives;
Ability to work with cross functional teams to deliver a risk challenge on Strategic Group-wide projects

Why Work for AIB:

Some of our benefits include;

Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Behavioural Capabilities:

Eliminates Complexity - Identifies and creates clear, effective and efficient processes
Drives Progress - Has the courage to address difficult issues and supports others to do the same
Ensures Accountability - Holds self and others accountable to meet commitments and own the outcome

Technical Capabilities

Business Partnership & Consulting - Functions as a trusted advisor regarding relevant markets, business strategies and operating and/or risk and control environments to advise the business on solutions relating to own area of expertise.
Risk Analysis - Uses a range of techniques and technologies to extrapolate insights, calculate likely scenarios, predict future events and analyse the potential impact of future events

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Conor Kearney, at careers@aib.ie for a conversation.

Disclaimer:

Application deadline : Friday 1st August 2025

Senior Data Risk Manager, Dublin (Dublin, IE, IE)

Location/Office Policy: Molesworth Street, Dublin 2 /Hybrid

What is the Role:

Key accountabilities.

As a Senior Manager in the Second Line of Defence within this team, your responsibilities / accountabilities include some or all of the following:

Providing independent Data Risk oversight of the timely realisation of RDARR related benefits on the selected programmes and initiatives that constitute Material Change or Change Platforms in the Group, to include Working group or Steering Group attendance.
Acting as a Senior stakeholder that provides impartial feedback in relation to risks associated with the change implementation, to ensure that the RDARR benefits are appropriately incorporated into relevant programmes’ scope and tracked to delivery in line with plans;
Support the design and delivery of actions re Group Internal Audit, Assurance and external reviews, including regulatory, as required;
Support the design and delivery of quarterly and annual RDARR compliance reports, working closely with 1LOD and 2LOD stakeholders.
Authoring or co-authoring relevant Second line Risk opinion papers that outline Risk opinion on the above and other matters; and
Relevant reporting and/or escalations (where required) on Data Risk and/or Data Risk Policy compliance to appropriate governance bodies, including the Operational Risk Committee.

In addition, you will be involved in the continuous improvement of the Technology and Data Risk function and will be given an opportunity to influence our processes and policy.

What you Will Bring.

7+ years’ experience in financial services in an Assurance or Risk management role.
Have a proven understanding and demonstrable experience of Data risk management in the financial services at a management level. Knowledge of RDARR would be a considerable benefit in the role.
Effective relationship management, communication and influencing skills, at a senior level.
An independent thinker that can effectively verbalise and succinctly document in a report complex Risk matter.
Experience in managing or overseeing change initiatives.
Ability to work with cross functional teams to deliver a risk challenge on Strategic Group-wide projects.

Why Work for AIB :

Some of our benefits include;

Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Behavioural Capabilities:

Eliminates Complexity - Identifies and creates clear, effective and efficient processes
Drives Progress - Has the courage to address difficult issues and supports others to do the same
Ensures Accountability - Holds self and others accountable to meet commitments and own the outcome

Technical Capabilities

Business Partnership & Consulting - Functions as a trusted advisor regarding relevant markets, business strategies and operating and/or risk and control environments to advise the business on solutions relating to own area of expertise.
Risk Analysis - Uses a range of techniques and technologies to extrapolate insights, calculate likely scenarios, predict future events and analyse the potential impact of future events

Disclaimer:

Application deadline : Friday 1st August 2025

Junior Product Management Associate, Dublin (Dublin, IE, IE)

Location/Office Policy: Central Park, Leopardstown. Hybrid working policy.

Are you passionate about driving customer-centric improvements?
Do you have a Collaborative & Innovative work ethic?
Are you interested in playing a pivotal role managing and improving the governance and assurance environment of our products?

What is the Role:

Products, Retail has responsibility for our four core Product sets which include: Mortgage, Credit, Current & Deposit, and Payments & Cards. Products has a Group-wide remit and is a key enabler of customer centric propositions and the delivery of the bank’s Regulatory, Sustainment and Strategic agenda.

We want to be renowned for providing reliable and simple products that deliver fair outcomes for customers in an environment where our business and people thrive.

A vacancy now exists for a L1 role Junior Product Management Associate on the Credit Products team.

This role presents an exciting and challenging opportunity to join the Credit Products team, working closely with colleagues across AIB ROI and AIB UK including Legal, Risk, COO, CTO and Retail.

Key accountabilities:

Support the team to manage end to end resilience and integrity of the suite of Credit Products, in line with Group Product & Proposition Risk policy.
Champion a Customer First culture in support of our Purpose, strategic ambition and Brand Values, by ensuring processes and procedures consistently promote good outcomes for all our customers.
Works with colleagues, other teams and internal and external stakeholders to ensure prompt action, e.g., to identify potential changes to product procedures.
Works through set guidelines, liaising at times with product management and other experts to resolve problems, customer pain points, identify potential opportunities and escalates accordantly.
Interprets, reports and communicates information within own Product function and informs other stakeholders as appropriate.
Support the management of the assurance environment through co-ordination and delivery of regular assurance activity.

What you Will Bring:

A quick learner who can adapt to changing priorities and work within challenging deadlines.
Strong attention to detail.
Proven ability to build strong relationships with internal and external stakeholders.
Have experience of applying policies and procedures relevant to their role.
Excellent written and verbal communication skills.
Strong Proficiency in Microsoft Office suite (Word, Excel, Powerpoint)

Why Work for AIB

Some of our benefits include;

Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Customer First
Collaborates
Eliminates Complexity
Stakeholder Management
Data Analysis

Disclaimer:

Application deadline: 25th July 2025

Team Lead HR Direct, Leave Support Team, Dublin (Dublin, IE, IE)

Location/Office Policy: Central Park, Leopardstown, Dublin 18 with Hybrid Working (2 days per week in the office)

Lead impactful change – Drive transformation and continuous improvement across HR operations in a dynamic, fast-paced environment.
Empower your team – Coach and develop a high-performing HR team, delivering exceptional employee experiences.
Shape the future of HR – Be at the forefront of process innovation, automation, and service excellence.

What is the Role:

The HR Team Lead will oversee the Leave Support function within HR Direct, ensuring the delivery of accurate, timely, and employee-focused HR services.

This role is pivotal in shaping operational excellence, leading continuous improvement initiatives, and managing third-party HR service providers. You’ll work closely with HR Centres of Excellence and key stakeholders to ensure alignment with broader HR strategy and compliance frameworks.

Key accountabilities:

Team Leadership: Lead and coach a high-performing HR team to deliver exceptional leave-related services (e.g., maternity, paternity, sick leave and income protection).
Process Improvement: identify and implement process enhancements to improve service delivery, reduce complexity, and ensure compliance with employment legislation and internal policies.
Change Management: Champion HR transformation initiatives, ensuring smooth adoption of new tools, policies, and ways of working.
Vendor Management: Oversee relationships with Occupational Health, Income Protection, and other third-party providers to ensure service quality and compliance.
Stakeholder Engagement: Collaborate with HR Business Partners, Centres of Excellence and internal stakeholders to align services with business needs and employee expectations.
Data Integrity & Reporting: Ensure accurate HR data management and reporting to support decision-making and regulatory compliance.
Be an employee centric leader while providing a consistently high standard for all employees.

What you Will Bring:

3+ years in a leadership position within an operations centric role, ideally with experience within or significant exposure to Human Resource related functions and processes
Demonstrated leadership skills with the ability to inspire, guide, and support HR team members while fostering a collaborative and high-performance culture.
Strong understanding of employment law, HR policies, and compliance frameworks.
A continuous improvement mindset to streamline processes and enhance employee experience while maintaining data integrity.
Excellent interpersonal & Stakeholder Management skills, building strong relationships with a number of third parties and HR Centre of Excellence teams.
Proficiency in HR systems (e.g., SAP, CRM, SuccessFactors) and data reporting tools is an advantage.

Key Capabilities:

Behavioural Capabilities

Develops & Empowers
Drives Progress
Promotes Innovation
Eliminates Complexity

Technical Capabilities

Change Management
End to End Thinking

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Noelle Ryan, at careers@aib.ie for a conversation

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where WEdnassistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Application deadline : Wednesday 16th July (just before midnight)

Investment Manager (Dublin, IE, IE)

About Goodbody

About the Investment Manager role

Goodbody Capital Partners (“GCP”) is a private equity manager, that primarily manages AIB’s private equity investment activities, by investing directly into established companies (Direct Investments) and in seed, venture capital and private equity funds (Fund Investments).

We are looking to appoint an Investment Manager to join the Goodbody Capital Partners team to focus primarily on Direct Investments. Reporting to the Head of Private Equity, and as a team member, you will be responsible for the review, selection and execution of new investment opportunities and the ongoing management of existing investments.

Investment Manager Accountabilities include:

Provide initial investment review and screening of potential investment opportunities
Undertake extensive commercial and financial analysis to support potential investments
Assist in preparation and presentation of investment recommendations
Participate in execution and negotiation of new investments or investment disposals
Provide ongoing monitoring of investments, including strategy and financial reviews, budget reviews and potential M&A / Corporate Development opportunities for the businesses
Manage and provide guidance to junior team members on their work
Help build relationships with intermediaries and the financial advisory community
Assist in the recording, reporting and risk management of the equity portfolio, providing input into the quarterly valuation reporting process and escalating issues when appropriate
Be a collaborative and positive team player within GCP and other areas of Goodbody

Qualifications and Experience

Minimum 5 years’ experience in investment, finance, financial analysis or a corporate finance background with good understanding of accounting, tax and legal contracts
A relevant graduate or post graduate degree. Investment or accounting qualifications would be an advantage (CFA / ACA preferred)
Relevant investment experience and preferably private equity principles
Proven track record of project delivery against challenging objectives and timelines
Sound knowledge of financial investment principles and legal, accounting and tax structures
Strong commercial acumen with supporting financial analysis skills and experience in Excel

Ideal Characteristics

High level of commercial awareness
Strong communication skills including report writing.
Strong interpersonal and negotiation skills with evidence of ability to engage and influence others
Proven customer relationship abilities through effective interpersonal and communication skills

Regular employee events through our universal inclusion programme fostering a sense of belonging and celebrating differences. And an ‘always on’ approach to social, financial, mental and physical wellbeing.
A benefits package that includes a generous pension scheme, educational sponsorship and health insurance, along with a hybrid working model to promote better work/life balance
Opportunities to give back through sustainability initiatives, volunteering and on-site and online meetings with our charity partners

Data and MI Insights Manager, Financial Crime Systems & Intelligence, Dublin (Dublin, IE, IE)

Location/Office Policy:  Central Park, Leopardstown / Hybrid working

Do you enjoy collaborating with cross functional teams and influencing business direction with data-backed evidence?
Are you enthusiastic about challenging the status quo?  Do you actively seek opportunities for innovation and continuous improvement?
Are you invested in developing people and helping them on their career journey?

Summary of role:

The Financial Crime Data and Analytics team is responsible for supporting the Financial crime function by analysing operations and risk management system data to develop appropriate and dynamic reports and dashboards to support risk controls and KPIs.

To support the ongoing activity of the team, we are seeking a Data and MI Insights Lead to oversee the broad range of analysis and output undertaken by the team. The role will lead and support the team deliver intelligent, innovative, and insightful MI and dashboards to inform decisions, realise measurable business benefit and meet regulatory deadlines and requirements.

Key accountabilities/responsibilities are as follows:

As part of the management team in Financial Crime Systems & Intelligence, you will

Lead a team of data analysts, data scientists, and quality assurance (QA) analysts in the Financial Crime MI, Insights, and Intelligence team

Develop and maintain robust management information (MI) and reporting processes to provide actionable insights on financial crime trends

Collaborate with stakeholders to understand reporting requirements and ensure timely delivery of accurate MI reports

Oversee code review and development of dashboards, reports, and presentations to communicate financial crime intelligence effectively

Implement QA processes to ensure the accuracy, completeness, and reliability of data analytics and reporting outputs

What You Will Bring ;

Proven track record of managing a team of data analysts, data scientists, and QA analysts to deliver high-quality MI and reporting solutions

Hands-on experience and proficiency in ETL, data manipulation, visualization, and reporting tools such as SQL, Python, Tableau/Power BI

Experience in implementing QA processes and methodologies within a data analytics environment

Excellent project management skills with the ability to prioritize and manage multiple tasks simultaneously

Strong communication and presentation skills to convey complex data insights to non-technical stakeholders

Key Capabilities

 Behavioural Capabilities:

Leads & Collaborates

Eliminates Complexity

Develops & Empowers

 Technical Capabilities:

Data Insight
Requirement Analysis

Customer Communication

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the our careers team at careers@aib.ie.

Applciation Deadline: 22/07/2025

Sustainability Disclosures & Ratings Reporting Analyst, Group Strategy & Sustainability (Dublin, IE, IE)

Location/Office Policy: Molesworth Street, Dublin 2 / Hybrid

Can you help the Delivery of ESG rating agency assessments through collaboration with relevant stakeholders?

Do you want to support the delivery of our sustainability reporting and ratings agency requirement?
Do you have a good understanding of sustainability disclosure requirements and rating agency assessments?

What is the Role:

Reporting to a Sustainability Reporting Manager, this role offers the opportunity for a high-performing individual to join this ambitious team, further develop their career in a fast-paced strategically important area of the Group, and support the delivery of our sustainability reporting and ratings agency requirements

Key accountabilities.

Production of mandatory sustainability disclosures for the Group’s Annual Report, including those relating to the Corporate Sustainability Reporting Directive (CSRD) and Task force on climate-related financial disclosures (TCFD).
Production of voluntary sustainability reporting for other publications relating to AIB Group’s sustainability agenda.
Delivery of ESG rating agency assessments through collaboration with relevant stakeholders
Ongoing review and enhancement of the production process and data sources to ensure an efficient and effective production process.
Develop excellent relations with stakeholders across the organisation to support the production and delivery of the reports.
Assist with the delivery of senior stakeholder progress papers on ESG reporting and rating agency themes to aid decision-making.
Assist with the ongoing monitoring, interpreting and analysing of complex legislation, frameworks and standards.
Assist with the production and maintenance of all procedural documentation for ESG reporting and rating agency activities.
Maintain a calendar schedule of reporting requests, timelines and documentation.
Contribute to the interpretation of complex reporting requirements and identify efficiencies in delivery.
Collaborate across diverse business areas and stakeholder groups

What you Will Bring;

3 + years’ experience in an ESG reporting and ratings agency domain or finance role is desirable.
An accreditation in a sustainability domain is preferred.
A good understanding of sustainability disclosure requirements and rating agency assessments, and related regulation and standards including CSRD, ISSB, TCFD, GRI and PRB is desirable.
Strong communication skills: Verbal, written but also active listening, and the ability to communicate and present key findings to more senior leadership
Strong teaming skills, problem solving skills, and the ability work under pressure to strict deadlines.
Practical knowledge of liaising with internal and external audit practitioners and meeting requirements of internal control frameworks.

Why Work for AIB :

Some of our benefits include;

Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Behavioural Capabilities:

Eliminate complexity - Identifies and creates clear, effective and efficient processes. Focuses on continuous improvement.
Ensures accountability - Holds self and others accountable to meet commitments and own the outcome. Acts with a clear sense of ownership aligned to goals for your role and team
Collaborates - Builds partnerships, works collaboratively with others to meet goals and is a team player

Technical Capabilities:

Reporting: Provides internal and external stakeholders with accurate and relevant information, presenting data in a clear and concise manner.

Communication: Communicates with clarity and precision in both written and verbal contexts. Presents complex information in a concise format that is audience appropriate.
Legal, Regulatory and Compliance: Possesses a thorough understanding of legal, regulatory and compliance requirement

Disclaimer:

Application deadline : Monday 28th July 2025

Product Management Specialist, General Insurance, Dublin (Dublin, IE, IE)

Location/Office Policy: Central Park / Hybrid

Are you customer focused with a want to improve our customer experience?
Can you collaborate effectively with stakeholders, ensuring clear communication to meet shared objectives?
Do you take ownership of responsibilities, ensuring compliance with regulatory requirements and internal policies?

What is the Role

The General Insurance team is part of the Wealth & Insurance pillar within Retail and is fully responsible for the sales and financial performance of the General Insurance product lines in collaboration with various insurance partners. We are seeking an energetic, driven, and strategic thinker who is not afraid to challenge the status quo to achieve positive business performance outcomes for both the customer and the bank.

The role holder will be responsible for reviewing, managing, and improving existing customer journeys and product management. This individual should leverage business and technical knowledge, along with collaboration skills, to ensure alignment between the bank's needs and the services provided by our partners. Additionally, they will ensure that the ecosystem of our insurance partners is optimised to deliver agreed services and evolve in line with the strategic direction and regulatory requirements of our business.

General Insurance operates in a rapidly changing environment, providing an opportunity for the right individual to continue protecting and growing the business.

Key accountabilities:

Review, manage, and improve existing customer journeys to enhance customer satisfaction and operational efficiency.
Collaborate with various insurance partners and internal stakeholders to support the management of General Insurance products, ensuring they meet regulatory requirements and market demands.
Challenge the status quo and contribute to the development of innovative strategies to achieve positive business performance outcomes.
Ensure all activities and products comply with relevant regulatory requirements and internal policies.
Performance Monitoring: Monitor and analyse performance metrics to identify areas for improvement and implement necessary changes.
Engage with internal and external stakeholders to ensure effective communication and collaboration.
Champion a customer-first approach to ensure processes and procedures consistently promote good outcomes for all customers.
Ensure robust control and excellence in operational risk management, complying with legal and regulatory obligations, and adhering to internal controls and business ethics.
Collaborate with all business areas to meet shared objectives, operate effectively and foster open communication.
Hold oneself and others accountable for commitments, act with ownership, communicate clearly, and take personal responsibility for decisions and outcomes.

What you Will Bring:

Experience in managing commercial relationships, demonstrating strong and effective communication and influencing skills, both written and verbal.
Ability to partner with various stakeholders to develop plans and execute in a complex business area, working effectively under pressure and to tight deadlines.
Demonstrates up-to-date knowledge of industry regulatory requirements relevant to the business and ensures their implementation and monitoring where required.
A motivated self-starter with experience in developing and implementing change initiatives.
Experience in the personal lines insurance industry is desirable

Why work for AIB?

Some of our benefits include;

Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Vision and Purpose Led
Ensures Accountability
Instils Trust
Market, Competitor and Customer Knowledge
Product Lifecycle Management
End to End thinking

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact careers@aib.ie

Disclaimer:

Application deadline: 23rd July 2025

Data Quality and Delivery Manager, Dublin (Dublin, IE, IE)

Location/Office Policy: Hybrid, Central Park 2 days a week

About the Role

As a Data Quality and Governance Technical Lead at AIB, you will play a pivotal role in enhancing the measurement and reporting of data quality across the organisation while driving forward the take-on and usage of data governance toolsets. This position calls for a seasoned technical delivery lead with specific experience in designing and implementing data quality and governance technical solutions.

You will be part of the Data Management and Governance team, which is responsible for embedding data quality, management, and privacy standards across AIB Group.

Key Responsibilities

· Lead the deployment of data governance tools to support data lineage, metadata management, and quality monitoring.

· Act as a subject matter expert in data governance and data quality technical solutions delivering training and guidance to stakeholders.

· Drive the automation of data quality metrics and reporting in line with business needs and industry standards.

· Collaborate with internal and external stakeholders to gather and align data governance tooling requirements together with designing and delivering enterprise-wide data quality monitoring outputs.

What You’ll Bring

· At least 8 years of experience in data quality management, ideally within the banking sector.

· Demonstrated success in delivering innovative data governance and quality solutions, including planning, execution, resource allocation, and risk management.

· Deep knowledge of at least one data governance toolset (Ab^Initio / Informatica etc) together with a basic knowledge of data visualisation tools.

· Solid understanding of data collection, storage, and related technologies.

· Strong grasp of data quality principles and methodologies.

· Familiarity with modern data architectures and cloud platforms.

· Excellent communication, collaboration, and problem-solving abilities.

Why Work for AIB:

Some of our benefits include;

· Market leading Pension Scheme

· Healthcare Scheme

· Variable Pay

· Employee Assistance Programme

· Family leave options

· Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

· Ensures Accountability

· Collaborates

· Eliminates Complexity

· Requirement Analysis

· Promotes Innovation

· Technical Leadership

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Tim at careers@aib.ie for a conversation.

Disclaimer:

Application deadline : Friday the 25th of July

Head of Campaign Management, Dublin (Dublin, IE, IE)

Head of Campaign Management (Direct)– Dublin.

Location/Office Policy: Molesworth Street/Hybrid

Do you possess a strong history in Customer Lifecycle Management and Strategies and looking to continue your expertise?
Do you want to be part of a customer-centric team dedicated to transforming how we engage and serve our customers.
Do you like collaborating with cross functional teams and driving change through strong stakeholder management and influencing outcomes?
Are you comfortable leading a team of campaign planners across multiple squads?

What is the Role:

Part of the newly established Chief Customer Office and reporting into the Head of Customer Base Management, the role holder will be a pivotal member of this new team to ensure that we are setting the right direction for not only the Customer Base Management team but also the wider business. We are seeking a strategic and data-driven Head of Customer Base Management Campaigns to lead the planning, execution, and optimisation of all customer lifecycle campaigns.

This role is critical to delivering personalised, effective, and efficient direct marketing communications that drive customer engagement, retention, cross-sell, and growth across our existing customer base. In the role you will lead a team responsible for managing campaign calendars, working with the wider CCO team, segment, technology, and governance to deliver timely, relevant campaigns across email, SMS, app, outbound and digital channels.

Key accountabilities:

Align campaign initiatives with overarching commercial objectives (e.g. revenue growth, APH (average product holdings) and retention).
Translate customer insight, behavioural data, and market trends into strategic priorities and campaign themes.
Lead a team of campaign managers and lifecycle strategists to deliver against campaign plans.
Establish campaign frameworks and lifecycle models that are scalable, automated, and measurable.
Drive campaign performance reviews, ensuring insight-led continuous improvement and alignment with KPIs.
Act as a senior partner to stakeholders across Marketing, Product, Segment, Customer Experience, and Analytics.
Shape the development and optimisation of the campaign delivery ecosystem (e.g. CRM, CDP, personalisation engines, automation tools).
Ensure data infrastructure supports relevant targeting, personalisation, and performance tracking.
Be a key lead in the development of an agile approach to campaign delivery.
Lead the evolution of test-and-learn frameworks, trigger logic, and lifecycle automation.
Build and maintain governance models for campaign delivery, covering customer contact rules, prioritisation frameworks, legal and compliance alignment.
Develop playbooks and toolkits to ensure consistency and excellence across all customer base campaigns.
Set the standard for performance reporting, customer insight integration, and campaign innovation.

What you Will Bring:

8+ years in customer lifecycle marketing, base management, CRM, or growth strategy — ideally in a B2C or B2B2C environment.
Proven experience developing and leading a campaign function at scale.
Expertise in marketing automation, campaign orchestration, and customer data platforms.
Deep understanding of segmentation, customer journeys, and value growth mechanics.
Strong analytical skills and comfort using performance data and behavioural insights to inform strategy.
Excellent leadership, communication, and stakeholder influence skills — with experience operating at senior leadership level.
Experience in a regulated industry (e.g. financial services, telco, energy) strongly preferred.
Experience managing multi-disciplinary campaign teams, including creative, data, and technical resources.
Familiarity with agile delivery models and squad-based team structures.
Exposure to customer value management frameworks and lifecycle value optimisation.
Understanding of consent management and contact governance in a regulatory context.
Previous experience in working agile frameworks and multi-disciplinary squads.

Why work for AIB?

Some of our benefits include.

Market leading Pension Scheme

Healthcare Scheme

Variable Pay

Employee Assistance Programme

Family leave options

Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Customer First

Collaborates

Promotes Innovation

Stakeholder Management
Digital Marketing
CRM understanding

Disclaimer:

Application deadline : 8th of July 2025

Head of Customer Base Management - Strategy & Programmes, Dublin (Dublin, IE, IE)

Head of Customer Base Management Strategy and Programmes – CRM, Base Management and Marketing, Dublin.

Location/Office Policy: Molesworth Street/Hybrid

Do you possess a strong history in Customer Strategy, Development and Programme Management and looking to continue your expertise?
Do you love to drive customer engagement, value, retention, and satisfaction?

Do you like collaborating with cross functional teams and driving change through strong stakeholder management and influencing outcomes?

Are you enthusiastic about customer understanding, data, and strategic transformation?

What is the Role:

This direction will be steeped in Customer First thinking, leveraging data, insights, and technology to optimise communications and drive long-term customer relationships. It will be the custodian of the strategic interactions with our customers across multiple channels and help the overall team ensure we reach peak performance through the creation of a Centre of Excellence for direct communications for AIB. Key to our team's success is how we support our stakeholders throughout the business and this role will ensure that happens.

Key accountabilities:

Own and evolve the CBM strategy, ensuring alignment with broader business and customer goals. This will deepen our customer relationships and improve value for the bank.
Design and lead customer programmes that enhance communication, loyalty, and lifetime value across the customer lifecycle.
Create a Centre of Excellence approach for the wider organisation to ensure they have a good understanding of how we wish to speak and engage with our customers across multiple mediums and channels.
Champion a data-led approach to customer understanding, segmentation, and decision-making.
Collaborate with Marketing, Product, Data, Digital, and Technology to ensure coordinated development of CBM initiatives.
Lead a team of customer strategists, fostering a high-performance, customer-first culture.
Embed measurement and optimisation into all customer base management strategies, using OKRs as the key measurement for impact.
Keep the CBM team and the wider CCO team up to date on customer communication needs, trends and innovations in CRM, loyalty, and customer communication technologies.
Provide thought leadership on how to deepen customer relationships through intelligent and ethical use of data.
Lead, inspire, and develop a high-performing team whilst ensuring the team & key areas of the business are upskilled as relevant.
Ensure overall Customer Base Management team engagement is high.

What you Will Bring:

Proven experience in customer base management, CRM, loyalty, or lifecycle marketing leadership roles.
Strong strategic thinking with a record of developing CBM strategies and Centre of Excellence approach to direct communications.
Enthusiastic about customers, their experiences, and what drives their behaviours.
Highly data-literate with a strong understanding of customer analytics, segmentation, and personalisation.
Excellent communicator and collaborator, able to influence across the organisation.
Experience with customer technology platforms, CRM systems, and data tools (e.g., Salesforce, Adobe, Tableau, SQL) is a plus.
A growth mindset, comfortable operating in a fast-paced, evolving environment.
Strong leadership and people management skills; experience in building high-performing, purpose-driven teams.

Why work for AIB?

Some of our benefits include.

Market leading Pension Scheme

Healthcare Scheme

Variable Pay

Employee Assistance Programme

Family leave options

Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Customer First

Collaborates

Promotes Innovation

Strategy Development

Stakeholder Management
Digital Marketing
CRM understanding

Disclaimer:

Application deadline : 7th of July 2025.