Arrears & Collections Official, Belfast

Role:                                  Arrears & Collections Official

Location/Office Policy:  Belfast / Hybrid working (on completion of initial training period).

• Are you passionate about engaging with and supporting retail customers in financial difficulty?
• Do you have strong communication skills enabling you to handle both inbound and outbound calls?
• Do you enjoy working as part of a highly motivated and committed team?

What is the Role:

We are seeking a dedicated and enthusiastic Arrears and Collections official to engage with and support retail customers in financial difficulty, implementing appropriate strategies to resolve their position. 

Key accountabilities;

• Manage a portfolio of impaired or at-risk mortgage and personal borrowers to implement appropriate case strategies.
• Demonstrate strong communication skills to handle both inbound & outbound customer phone calls
• Work independently, overcome obstacles and escalate when appropriate.
• Deliver high levels of professionalism and a strong customer conduct culture.

What you Will Bring ;

• Ability to work in a team.
• Communicate with confidence to positively influence decisions and gain commitment.
• Achieve results consistently and resiliently.
• Experience working in financial services or arrears management (desirable, but not essential).
• Have a minimum of 5 GCSE's including English and Maths (A-C Grade).

Why Work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

• Customer First

• Ensures Accountability
• Collaborates
• Planning & Prioritisation
• Self Awareness

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Tim Stokes, at careers@aib.ie  for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.  

Application deadline : Friday the 4th of April 2025