Mortgage Advisor, Belfast

Role: Mortgage Advisor, UK Mortgages

Location/Office Policy: Belfast/ London 

• Do you strive in providing excellent customer experience?
• Do you have stakeholder engagement experience?
• Do you have what it takes to work within a team who develop meaningful relationships with our customers  

What is the Role:

As Mortgage advisor you will engage with customers in a professional and compliant manner to provide suitable mortgage advice to develop meaningful relationships with customers during the mortgage process, ensuring their needs are understood and met and that their mortgage journey is as seamless as possible. As mortgage advisor you will deliver on an exceptional customer experience resulting in mortgage customers advocating for AIB Mortgages.

Key Accountabilities.

• Identifying opportunities for improvement in processes, propositions and functionality based on feedback from customers
• Developing industry and competitor knowledge to become an expert in the field who adds value to interactions with customers and stakeholders.
• Build pipeline of leads from engagements with internal and external stakeholders and attendance at events.  
• Submit mortgage applications for approval which are compliant with all policies and procedures
• Contribute to the UK Mortgages financial objective.
• Act as a member of the retail team, participating in all team activities and supporting more junior members of staff with training and coaching. more junior members of staff with training and coaching.

What We Offer

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

• Customer Focus
• Demonstrates Self Awareness
• Collaboration
• Relationship Management
• Account acquisition and Development
• Industry and Competitor Knowledge

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Talent Acquisition team at careers@aib.ie for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.  

Closing Date Wednesday 13th November 2024