Branch Customer Advisor, Clifden

Location:  AIB Clifden, Co.Galway

Fully on-site

• Do you have excellent Customer Service skills?
• Are you interested in working as part of a dynamic team? 
• Are you comfortable helping customers face to face?

What You Will Bring;

We’re looking for someone who:

• Has evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise.
• Is passionate about delivering the best possible experience to our customers.
• ​​Works co-operatively with others across the organisation to achieve shared objectives.
• Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.

Key accountabilities;

1. Be responsible for driving an excellent customer experience and achieving agreed service standards, working with customers to provide suitable banking options.
2. Have an innovative approach to your role, always seeking ways to make improvements or suggestions to create better solutions.
3. You will need to show us that you can work effectively as part of a team.
4. Take responsibility for your work and follow through on commitments.

Why Work for AIB:

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

1. Customer Focus: Building strong customer relationships and delivering customer centric solutions.
2. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
3. Ensures Accountability: Holding self and others accountable to meet commitments.
4. Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.
5. Operational Excellence: Identifies opportunities to improve efficiency while providing an excellent service to internal or external clients.

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter at Laura.r.mcmillan@aib.ie for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the recruiter.

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.  

Closing Date: Thursday, 16th January 2025