Business Analyst, AIB Payments and Cards Change Team, Dublin

Location/Office Policy:  Central Park, Leopardstown. Hybrid working policy.

• Are you passionate about driving customer-centric improvements?
• Do you have a collaborative & Innovative work ethic?  
• Are you interested in playing a pivotal role in transforming products and processes for resilience, growth, and improved customer outcomes?

What is the Role:

Products, Retail has responsibility for our four core Product sets which include: Mortgage, Credit, Current & Deposit, and Payments & Cards. Products have a Group-wide remit and is a key enabler of customer centric propositions and the delivery of the bank’s Regulatory, Sustainment and Strategic agenda.  

We want to be renowned for providing reliable and simple products that deliver fair outcomes for customers in an environment where our business and people thrive. 

A vacancy now exists for a L2 Business Analyst role on the Payment & Cards Change team.

This role presents an exciting and challenging opportunity to join the Payments & Cards Product Management team, working closely with colleagues across AIB ROI, AIB UK and EBS including Legal, Risk, COO, CTO and Retail to deliver robust Customer First solutions and implement strategic change initiatives, in an agile environment to support our Personal and Business Customers across all brands.

Key accountabilities:

• Can deliver agreed prioritised change initiatives on the Cards Change Roadmap which span multiple internal and external systems and collaborating with a wide number of stakeholder communities. This may mean working on solo initiatives or alternatively driving/working as part of a team depending on the scale of the change involved in an agile environment.  
• Can work as part of a team to ensure that all queries are resolved in an efficient and customer focused manner.
• Can work as part of a team, demonstrating a strong ability to collaborate and work through complex issues to find suitable customer focussed solutions
• Can demonstrate the ability to support Business Analyst (BA) functions across several projects running in parallel and within this where required coach and lead other team members in the BA function.
• Takes a proactive role in the analysis of business requirements and problems, identifying available options for consideration together with a recommended course of action and document to the required standards, methods and tools.
• Has strong communications skills, the ability to work with diverse teams and listen to and respect the views of colleagues, ensuring relevant stakeholders are kept informed when working through the design of solutions for initiatives
• You will work in collaboration with other Project stakeholders on transformational & compliance changes to ensure a quality delivery with a particular focus on the test cycle of the project
• This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable. 

What you will bring:

• 3+ years’ experience in a Business Analyst Role with experience gained in the area of transaction banking.
• Relevant professional qualification would be advantageous.
• Relevant cards products and processing knowledge desirable
• Evidence of excellent relationship management skills, ability to engage with internal and external stakeholders at all levels in order to support & deliver change projects
• Experience of working in a fast-paced business environment
• Experience in problem solving and change management across multiple functional areas with the ability to drive decision making.
• Excellent verbal and written communication skills. Ability to influence and negotiate effectively.
• Test expertise with experience in formulating & executing the Business Acceptance Testing strategy

Why work for AIB?

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

• Customer First
• Ensures accountability
• Collaborates
• End to End thinking
• Business Analysis
• Negotiation and Influencing

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Mia Coyne, at careers@aib.ie  for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.  

Application deadline: 28.08.25