Business Change Manager, Artificial Intelligence Centre of Excellence, Data & Analytics, Dublin

Role Title: Business Change Manager, Artificial Intelligence Centre of Excellence, Data and Analytics

Location/Office Policy:  Hybrid – Remote and Central Park, Dublin 18

• Do you thrive in a fast-paced environment and love solving complex challenges?
• Are you excited by the prospect of driving AI solutions that deliver real business value?
• Are you ready to join a dynamic team to drive AI innovation in financial services?

What is the Role:

We are seeking a highly motivated and experienced Business Change Manager to join our newly established AI Centre of Excellence (CoE) at AIB. The AI CoE will be responsible for driving and supporting the development and implementation of AI solutions across the business and ensuring alignment with our AI framework and data ethics principles. As a Business Change Manager, you will play a crucial role in bridging the gap between business needs and technical solutions. You will work closely with data scientists and engineers, and business stakeholders to ensure AI initiatives are aligned with the bank's strategic objectives and deliver positive customer outcomes, and measurable business value.

We are seeking a business change manager who thrives in a fast-paced environment, is passionate about collaboration and excited by the prospect of shaping the future of AIB through AI. The successful candidate will need to be a strategic thinker who can navigate complex projects and work seamlessly with cross-functional teams to deliver innovative solutions.

This is an exciting and challenging opportunity for the successful candidate to play a pivotal role in defining the AI roadmap, optimising processes and delivering innovative solutions that will positively impact the organisation and our customers.

Key accountabilities;

• Lead, inspire and motivate a high performing team to deliver innovative AI solutions that will positively impact AIB and our customers.
• Collaborate with key business stakeholders to gather, analyse, and document business requirements for AI solutions, ensuring a clear understanding of the business goals, priorities and objectives
• Assess business requirements to understand the impact, feasibility and risk associated with implementation of AI solutions.
• Analyse existing business processes to identify opportunities for AI-driven improvements and efficiencies. Create process models and workflows that incorporate AI solutions.
• Translate business requirements into functional and non-functional specifications, user stories, and acceptance criteria, ensuring clarity, completeness, and consistency.
• Work with the Head of AI to support the continued development of the AI framework and establish AI CoE processes, standards, and best practices
• Collaborate with the AI data scientists and engineers to ensure that the technical design and implementation of AI solutions meet the business requirements and expectations.
• Lead the planning, execution, and tracking of AI projects. Ensure that projects are delivered on time, within scope, and within budget. Support the testing, deployment, alignment and evaluation of AI solutions, and assist with the resolution of any problems.
• Support the implementation of AI solutions by leading and facilitating change management processes. Develop training materials and communication plans to ensure smooth adoption of AI tools across the organisation promoting a culture of innovation and collaboration.
• Define key performance indicators (KPIs) and success metrics for AI initiatives. Monitor and measure the benefits and outcomes of AI solutions, providing insights and recommendations for continuous improvement, and report on the progress and performance of AI projects to the Head of AI and the business stakeholders.
• Works with the Head of AI and wider CoE to continuously assess and evolve the AI strategy for the Group. Monitor changes in the external environment and stay abreast of AI related developments in the market.

Who are we?

We’re AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We’re made of small teams where you have the chance to shine.

Why join us?

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customers and employees expect of a bank.

Does this sound like something that you want to be part of?

What You Will Bring:

• Bachelor's degree or higher in business, computer science or a related field. Qualification in statistics, data science, artificial intelligence or equivalent qualification an advantage.
• Strong leadership and organisation skills with 4+ years of experience leading a team and motivating and inspiring individuals to deliver strong results.
• Strong knowledge and understanding of AI concepts, tools, and applications, and familiarity with the AI landscape and trends.
• Team player, with the ability to collaborate and build rapport within the team and develop and maintain strong relationships with stakeholders across the organisation.
• Excellent communication, presentation, and interpersonal skills, with the ability to communicate complex and technical information to both technical and non-technical audiences.
• Strong customer and business acumen and a proven ability to deliver against targets.
• Strong analytical, problem-solving, and critical thinking skills, with the ability to identify and evaluate business needs, opportunities, and risks.
• Highly organised, detail-oriented, and self-motivated, with the ability to manage multiple tasks and projects in a fast-paced and dynamic environment.
• Passionate about AI and data ethics, and committed to delivering high-quality and value-added AI solutions.

Why Work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

• Collaborates: Collaborates cross functionally with teams at various levels to understand their challenges and requirements and shape the solution.
• Ensures Accountability: Follows through on commitments and acts with a clear sense of ownership. Takes personal responsibility for decisions, actions, and failures, establishing clear responsibilities and processes for monitoring work and measuring results. Prioritises work and assigns tasks to other members of the team.
• Streamlines and Simplifies: Analyses business and makes decisions on the most relevant way to resolve complex business problems. Prioritises work and assigns tasks to other members of the team.
• Business Partnership: Establishes working relationships with stakeholders in order to build trust. Evaluates challenges and opportunities from the business' perspective to develop solutions that best meet its needs
• Technical Leadership: Stays abreast of developments in domain area of expertise, providing thought leadership and insights. Applies specialist knowledge to effectively manage, review and undertake work in specialist domain area.
• Communication / Presentation - Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.

Why Work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at internal.selection@aib.ie or careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners

Closing Date: Monday the 20th of January 2025