Head of Product Management, Payment & Card Products, Retail, Dublin

Date: 1 Jul 2024

Location: Dublin, IE, IE

Company: Allied Irish Bank

Role Title: Head of Product Management, Payment & Card Products Team, Products Retail

Location: Central Park, Leopardstown (Hybrid Working)


This role is being offered on a permanent basis.


  • Payment & Card Products are responsible to the most common touch points that our customers have with AIB and, given AIB’s scale in the Irish market, are central to facilitating economic activity in Ireland.
  • The payments and cards ecosystem is rapidly evolving and working with AIB represents a great opportunity to part of that evolution.
  • The role requires someone who can operate in this dynamic environment where one day is never the same as the next.


Summary of role:

Payment & Card Products are part of the Products, Retail team. Products has responsibility for our four core product sets which include; Mortgages, Credit, Current & Deposit Accounts, and Payments & Cards. Products has a Group-wide remit and is a key enabler of customer centric propositions and the delivery of the bank’s Regulatory, Sustainment and Strategic agenda.  We want to be renowned for providing reliable and simple products that deliver fair outcomes for customers in an environment where our business and people thrive. 


A vacancy now exists for a Head of Product Management reporting into the Head of Payment & Card Products.

This role presents an exciting and challenging opportunity for an experienced leader to join the Payment & Card Products team, working closely with colleagues across AIB Group including Legal, Compliance, Risk, Tech & Data, Retail and Capital Markets.


The Head of Product Management is responsible for:

  • Managing the life cycle of payment products and card products
  • Working with colleagues to ensure that the products remain regulatory and scheme compliant.
  • Collaborating with the Propositions and Change teams to deliver solutions for our customers


Key Accountabilities Include:

  • Leading and developing a team of product management professionals and subject matter experts to deliver the best outcomes for our customers
  • Ensuring the Product and Proposition Risk Policy is adhered to.
  • Influencing the future product roadmap for Payment & Card Products, collaborating within colleagues across the team and with colleagues in Tech & Data.
  • Ensuring all risks related are understood and mitigated appropriately.
  • Being a champion for the Customer.
  • Supporting the Payment & Cards Products team in identifying opportunities for enhanced internal processes and identify efficiencies.
  • Building your and the team’s profile across the Bank
  • Providing management oversight for payment and card operational activities which support the end-to-end product lifecycle, including SLA monitoring and regular business reviews for insourced & outsourced services. 


What you will bring:

  • Have a minimum 5 years of experience in Product Management or other similar role. (Note; knowledge of payment product and/or card products is preferrable but not necessary)
  • The ability to work collaboratively, to influence and build strong relationships with bank wide stakeholders across Retail, AIB UK, EBS, Capital Markets, Tech & Data, OBS, Legal and 2LOD. 
  • Learn quickly and adapt to changing circumstances.
  • Be an excellent verbal and written communicator to drive senior stakeholder engagement.
  • Lead and develop teams.
  • Ideally (but not mandatory) an understanding of the global ecosystems in which payment products and card products operate.
  • Have a good understanding of applicable regulation.
  • Have Full QFA 


Life at AIB

At AIB, we have a clear purpose - Empowering people to build a sustainable future. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.


We are committed to offering our colleagues choice and flexibility in how we work and live.  Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.  More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.


AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees.


Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie.


If you feel you have what it takes, click apply and fill in the online application form. If you would like more information please contact the Talent Acquisition Team at careers@aib.ie


By when?  Closing date is 31 July 2024



Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

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