Homes Advisor, Dublin

Do you enjoy making customers dreams of owning their own home come true?

Role: Homes Advisor

Office Policy: Office Centric  

Location: See list of locations below 

What is the role:

We are seeking highly-motivated people to join our Mortgage Team.

In AIB Homes, we aim to create a world-class, customer-centric organisation that fosters sustainable growth in our core mortgages business. Our vision is to cultivate a culture of agility, innovation, and insight, empowering more people to access a place they can truly call home.

This will be a fast-paced role and will require a strong self-starter with passion and energy to drive business performance.  The ideal candidate will need to have a flexible and agile mind-set in your approach to doing business and engaging with the market and colleagues.

This role is being offered on a permanent basis.

Key Accountabilities/Responsibilities:

• Deliver exceptional customer experience and advice, manage the mortgage journey and leverage the full suite of AIB products, tools and services.
• Demonstrate an agile and flexible approach that best meets customer needs at a time and place that best suits them.
• Communicate effectively and work collaboratively as part of a team
• Deliver Homes Business Performance as measured by drawdown numbers, new business written, conversion rates and customer NPS.
• Proven experience managing a sales pipeline and lead activity to support Business Performance delivery.
• Demonstrate the highest capability and standard in writing mortgage business aligned to Mortgage Business Approver. Ensure personal adherence to all relevant bank policies, procedures, AIB standards of credit management and excellence in Operational Risk Management, consistently demonstrating impeccable standards while maintaining/enhancing customer relationship.

Why join us?

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

Some Employee Benefits 

• 25 Annual Leave Days
• 2 additional days for Good Friday and the day after St. Stephen’s Day & 2 Volunteer days per annum.
• Progressive Family Leave policy covering Maternity, Parental, Paternity, Fertility, Compassionate leave for pregnancy loss, Surrogacy
• Healthcare Scheme
• Min 10% employer contributed pension scheme
• Income Protection cover in the event of serious illness & Death in Service
• Transaction Free Banking
• Cycle to work scheme & TaxSaver Commuter scheme
• Educational and developmental opportunities

Who are we and what we offer?

We’re AIB. A strong Irish bank packed with purpose – empowering people to build a sustainable future. We’re made of small teams where you have the chance to shine.  We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Does this sound like something that you want to be part of?

What you will bring:

• QFA held (however if not fully qualified, a commitment to becoming fully accredited and qualified within 12-18 months)
• Minimum 2 years’ experience in Mortgage advice or assessment
• Track record of delivering a consistent level of exceptional customer experience
• Proven track record of delivering strong results against agreed targets
• This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable.

Key Capabilities

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Accountability: Holding self and others accountable to meet commitments
• Collaboration: Building partnerships and working collaboratively with others to meet shared objectives
• Streamline & simplify: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Demonstrates Self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Credit Risk Analysis: analyse the credit and risk implications of credit proposals and make well-informed decisions to grow profitable business

If you feel you have what it takes, click apply and fill in the online application form. If you would like more information the Talent Acquisition Team can help. You can contact them by email careers@aib.ie.

By when?  Closing date is Thursday, 18th December 2025

Locations:

• Dublin Central
• Dublin South
• Dublin West