Internal Consulting Group - Lean Operations Delivery Manager, Dublin

Date: 1 Jul 2024

Location: Dublin, IE, IE

Company: Allied Irish Bank

Role: Internal Consulting Group – Lean Operations Delivery Manager


Location: Central Park, Dublin /Hybrid


This role is being offered on a Permanent basis.



  • Can you facilitate business to explore the art of the possible for current delivery model set-up?
  • Do you hold significant industry experience in process improvement and / or operating model assessment & design?


About the Role:


The Banking landscape is constantly evolving, asking the Group to consider how to better serve customers, improve operational efficiency in a sustainable way while ensuring we deliver on our core strategic pillars focus and values.


Within our Innovation, Design and Mobilise function, the Internal Consulting Group (ICG) exists to provide an inhouse consulting services to the Group, in an enduring and sustainable way, with a focus on supporting the Group in solving complex business transformation problems.


The initial ICG service focus will be on the establishment and delivery of the Lean Operations service which will look to improve systems or processes so that Groups services or information can be delivered more efficiently.


As the ICG function evolves, it is expected that additional services around Initiative Design, Operational Excellence and Innovation and that over time this role will contribute to the delivery of these and the other noted services.


Key Responsibilities Include:


In this role, you will be driving and leading service delivery for the Group with primary responsibilities of this role will are broken down across the key areas:


1. Delivery Execution

  • Identifies and works through difficult problems to drive out efficiencies and innovative solutions for Group Business Areas.
  • Applies expertise and professional judgement to perform complex assignments and analysis.
  • Prepares and presents complex information to senior leaders as part of engagements.


2. Practice Development

  • Contribute to ICG Practice and Business Development activities and Community of Practice.


As we grow our ICG team there will be a requirement to lead a team of professionals, this may vary depending on the initiative you are working on.


What you will bring:


  • 5+ years of industry experience in process improvement and / or operating model assessment & design with experience in delivering tangible improvement benefits.
  • Holds improvement (i.e., Lean Operations or Lean Six Sigma Green or Black Belt) or design related professional capabilities and qualifications.
  • Mastery of consulting skills across the following domains: - stakeholder management, problem solving, design thinking and business writing. 
  • In depth knowledge of Banking business operations, structure, and strategy.
  • Ability to build and maintain trust and relationships across the Groups business lines.



What’s in it for you?


  • A chance to work with an epic team of passionate experts

  • We offer enhanced paid leave options for those important times

  • Life insurance which provides protection and peace of mind

  • Health Insurance

  • Competitive pension contribution

  • Hybrid work model with flexibility to work from home during the working week


Life at AIB


At AIB, we have a clear purpose - Empowering people to build a sustainable future. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.

We are building a culture that breaks the conventions of what our customer and employees expect of a bank.


We are committed to offering our colleagues choice and flexibility in how we work and live.  Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.  More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.


AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at


If you feel you have what it takes, click apply and fill in the online application form. If you would like more information please contact the Talent Acquisition Team at



By when?  Closing date is Monday 22nd July 2024



Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners

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