Product Management Associate, Payment and Card Products, Dublin

Location/Office Policy:  Central Park, Leopardstown / Hybrid Working

• Are you passionate about driving customer-centric improvements?
• Do you have a collaborative & Innovative work ethic?  
• Are you interested in playing a pivotal role in transforming products and processes for resilience, growth, and improved customer outcomes?

What is the Role:

Products, Retail has responsibility for our four core Product sets which include: Mortgage, Credit, Current & Deposit, and Payments & Cards. Products has a Group-wide remit and is a key enabler of customer centric propositions and the delivery of the bank’s Regulatory, Sustainment and Strategic agenda.  We want to be renowned for providing reliable and simple products that deliver fair outcomes for customers in an environment where our business and people thrive. 

A vacancy now exists for a Product Management Associate on the Payment & Cards Product Management team.

This role presents an exciting and challenging opportunity to join the Payments & Cards Product Management team, working closely with colleagues across AIB ROI, AIB UK and EBS including Legal, Risk, COO, CTO and Retail.

Key Accountabilities:

• Support the end-to-end management of the Payments & Cards product suite, ensuring resilience and integrity in line with the Group Product & Proposition Risk policy.
• Champion a customer-first approach by promoting processes that deliver fair and beneficial outcomes for all customers, in alignment with our Purpose, strategic ambitions, and brand values.
• Work closely with teams across AIB Group and external stakeholders to drive improvements, respond quickly to product challenges, and implement procedural changes as needed.
• Identify and escalate customer pain points and product challenges. Liaise with product management experts to resolve issues and pinpoint opportunities for improvement.
• Interpret, report, and communicate product information within the Payments & Cards function, keeping all relevant stakeholders informed.
• Demonstrate expertise in product management within the payments and cards domain, supporting the team’s goals and driving key strategic initiatives.

What you Will Bring:

• Prior experience in product management or a similar role, with a strong understanding of product lifecycles and customer-focused delivery.
• Proven ability to build strong relationships with internal and external stakeholders, effectively collaborating across departments.
• Familiarity with regulatory requirements related to Payments & Cards products, ensuring compliance with industry standards.
• Strong attention to detail with experience in applying relevant policies and procedures to maintain product integrity.
• Excellent written and verbal communication skills to effectively engage and align stakeholders.
• A quick learner who can adapt to changing priorities and identify opportunities for transformation, process improvement, and the design of future state solutions.
• Knowledge of Payments & Cards Processes (Preferred): Familiarity with Payments & Cards products, which will support cross-functional collaboration and execution.

Why Work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

• Collaborates
• Customer Focus
• Streamline and Simplify
• Be Brave
• Digital
• Product Architecture

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Talent Aquisition team at careers@aib.ie, or mia.x.coyne@aib.ie for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer: 

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.  

Application deadline: Monday 2nd December 2024