System Support Specialist (Coupa SME) – Strategic Sourcing

Location/Office Policy: Hybrid role: 3 days a week in office at Central Park, Leopardstown, Dublin 18.

• Drive process improvements across our Procure to Pay team
• Recommend key areas for digital transformation and automation.
• Achieve maximum utilisation of Coupa and Microsoft platforms

What is the Role:

The Coupa Sustainment team sits within AIB’s Strategic Sourcing area. The key purpose is to serve as the subject matter expert for the Coupa Procure-to-Pay (P2P) platform, supporting procurement lifecycle, automation, and compliance. You’ll lead the design, deployment, and optimisation of Coupa modules, ensuring efficient, transparent, and compliant procurement services. This is a pivotal role for those passionate about operational excellence and digital transformation.

Why join this team? You’ll be part of a forward-thinking function, collaborating with stakeholders across IT, Finance, and business units, and contributing to AIB’s ambition to be a leader in operational excellence.

Key Accountabilities:

• Serve as the primary SME for Coupa P2P platform, supporting S2P and P2P processes.
• Lead design, configuration, and deployment of Coupa modules (Procurement, Invoicing, Sourcing, Contracts, Projects, Supplier Management).
• Build and maintain relationships with internal/external stakeholders to ensure solutions meet business needs and compliance.
• Monitor system performance, identify enhancements, and implement integrations.
• Manage Coupa release updates, testing, and change management.
• Drive user adoption through training, documentation, and support.
• Ensure data integrity, governance, and compliance.
• Support procurement reporting and analytics.
• Provide excellent customer service for procurement and payment processes.
• Contribute to Strategic Sourcing team initiatives and promote AIB values.

What You Will Bring:

• Demonstrable experience as a Coupa SME, Functional Consultant, or similar role in large/global procurement.
• Deep understanding of procurement processes, S2P, P2P, contract lifecycle, and supplier onboarding.
• Hands-on experience with Coupa modules, configuration, and system integrations (ERP, finance systems).
• Strong analytical, problem-solving, and relationship-building skills.
• Experience in change management, user training, and process improvement.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities and thrive in a dynamic environment.

A Reminder Of What We Offer  :

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities:

• Collaboration: Builds partnerships and works collaboratively to meet shared objectives.
• Drives Progress
• Eliminates Complexity
• Ensures Accountability: Works under own initiative, meets commitments, and delivers results.
• Operational Excellence: Implements efficient processes, focusing on continuous improvement.
• Process Improvement: Generates new ideas and solutions aligned with AIB’s values.

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Sarah at careers@aib.ie  for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer: 

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.  

Application deadline: 12th January 2026