Head of Homes, Dublin West

Location/Office Policy: Dublin West/Office Centric  

• Are you passionate about delivering exceptional customer outcomes and business performance?
• Are you eager to collaborate across teams to build effective internal relationships across the Bank and external relationships with KBIs and other key stakeholders?
• Can you leverage data insights to drive business performance and deliver outstanding financial results? 

What is the role:

In AIB Homes, we aim to create a world-class, customer-centric organisation that fosters sustainable growth in our core mortgages business. Our vision is to cultivate a culture of agility,

innovation, and insight, empowering more people to access a place they can truly call home.

We currently have a requirement for a Head of Homes to drive, shape and deliver the Homes strategy in Dublin.

This will be a fast-paced role and will require a strong self-starter with passion and energy to drive business performance.  The ideal candidate will need to have a flexible and agile mind-set in your approach to doing business and engaging with the market and colleagues. 

Key accountabilities:

• Drive, shape, and deliver the Homes Strategy in the Region. Lead and develop a team of Homes Advisors to win Business within the Region.
• Grow the Homes business in line with the Homes strategy and deliver outstanding financial results.
• Drive efficiency and productivity in the delivery of business objectives, ensuring an optimised structure and the deployment of the Homes sales force to align with the opportunity in the Region, and utilise effective sales management skills.

• Actively promote and build understanding of the AIB Homes offering across all segments and sectors.
• Proactively grow the banks Homes Business through the development and maintenance of effective relationships with key external stakeholders and KBIs to support the maximisation of lead generation and harvesting of sales opportunities outside of AIB’s day-to-day channels.

• Be responsible for the delivery of all targets within business area (including commercial and cost targets, risk management metrics, people management metrics and customer experience scores).

• Have a ‘Customer First’ approach, actively seeking ways to deliver faster response times, minimal reworks and a “consistent & connected” customer experience.
• Lead and manage the oversight and management of Mortgage applications to ensure consistent credit quality across team and operation within SLAs. Ensure market leading conversion rates through active pipeline management from lead and application all the way through to drawdown and delivering on our customers’ dreams and ambitions.
• This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable. 

What you will bring:

• Significant experience in the banking industry with an in-depth knowledge of the Homes business and competition in the local market.
• In depth understanding and demonstrable experience of finance and markets, policies and regulation, products and promotions, customer relationships and service delivery.
• Strong credit capability and ability to analyse complex lending applications and make informed recommendations.
• Experienced in leading, motivating and developing sales teams.

Why Work For AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from

home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities:

• Drives Commercial Outcomes – Interpreting and applying understanding of key financial indicators, regulatory environment, and customer segmentation to make better business decisions.
• Strategic Mindset - ​ Anticipates future trends and implications accurately. Readily pose future scenarios and creates competitive and breakthrough strategies that show a clear connection between vision and action
• Manages Ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.
• Drives Vision & Purpose - Painting a compelling picture of the vision and strategy that motivates others to action.
• Relationship Management – Cultivates and maintains business relationships, partnerships and alliances internally, externally and virtually with key stakeholders.

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Mia Coyne, at careers@aib.ie  for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.  

Application deadline: Thursday 6th March 2025