Workplace Technology Manager, Dublin

Workplace Technology Manager

Location/Office Policy:  Central Park, Leopardstown, Dublin 18 / Hybrid (Remote Centric) 

·         Are you a subject matter expert in workplace technologies with a proven track record running these technologies at scale ?

·         Do you have a passion for defining and delivering workplace technology excellence within an organisation?

·         Are you driven by leading teams and working within a partner ecosystem to deliver complex environments and emerging technologies ?

What is the Role:

Reporting to the Head of Enterprise Workplace & Applications, the role holder will lead a team of experienced experts and work with outsource partners to manage and evolve AIB’s workplace technology estate which includes virtual and physical desktops, laptops, mobile devices, meeting room technology and productivity and collaboration services. You will be accountable for service excellence across the Banks workplace technologies in conjunction with our partners. You will also be accountable for evolving AIB’s workplace technology estate to take advantage of emerging technologies and to continually evolve and improve technology experience for the Bank’s workforce.

You would be responsible for delivering and evolving business and customer critical customer workplace technology services whilst optimising the resilience and performance of services through infrastructure operation and change activities.

Key accountabilities;

1. Lead and mentor a team of direct reports made up of technical specialists that can work cross functionally, driving clear and consistent communication and inter-departmental leadership providing clarity, direction and fostering excellence in delivery of workplace technology platforms.
2. Partner with, optimise and enhance relationships with external managed service providers, technology providers, product teams, architects, and other business departments to engineer solutions which deliver optimal outcomes for our colleagues and customers.
3. Responsibility for the security and resilience of workplace technologies against the backdrop of increasing cyber threats.
4. Defining the ongoing evolution of AIB’s workplace technologies including virtual desktops, laptops, mobile devices, Microsoft 365 as well as underpinning infrastructure platforms and services.
5. Act as a thought leader and champion for workplace technologies to both shape future technology direction and help guide other stakeholders across the Bank to achieve their required outcomes.
6. Act as a champion to drive continuous improvement and excellence in cyber security tooling in the organisation, including analysing capability gaps and evolving toolsets to meet new threats and requirements.
7. Act as a coordination and escalation lead for troubleshooting, and incident/problem escalation related to workplace technology within AIB, including the oversight and close engagement with third party teams where they are responsible for supporting technologies.
8. Providing leadership, oversight and technical security direction and support in the event of cyber related activities or incidents.
9. Collaborate with Leadership, Architecture, Design, Regulatory, Partner and Business teams to ensure correct design, development and implementation of workplace technology solutions.

Minimum Criteria;

1.       Excellent knowledge of workplace over a minimum of 8 years related career experience – ideally in a financial or regulated entity.

2.       A minimum of 5 years leadership experience leading and developing technical staff and cross-functional teams with a record of successfully designing and driving change, setting priorities and executing plans.

3.       Demonstrated experience in the establishment of standards and practices pertaining to the management of workplace technologies including technical configuration, security, service integrity and service resilience.

4. Very strong communication skills with the ability to communicate technical issues and resolution strategies to both technical and non-technical audiences at senior levels within the bank & with 3rd parties. 
5. Ability to work collaboratively with cross-functional teams and build strong relationships with a variety of internal and external stakeholders.

6.       Strong experience in cultivating innovation and identified ways that existing and emerging workplace technology can help our colleagues be successful.

7.       Related Microsoft, Citrix or cloud certifications would be an advantage.

Why Work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

·         Market leading Pension Scheme

·         Healthcare Scheme

·         Variable Pay

·         Employee Assistance Programme

·         Family leave options

·         Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Technical

1.       Technical Leadership

2.       Operational Excellence

3.       Breadth of Technical Knowledge

Behavioural

1.       Customer First

2.       Develops & Empowers

3.       Drives Progress

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Talent Acquistion  for a conversation by email at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.  

Closing Date:     10th June 2025