Branch Customer Advisor, Tuam Road, Galway

Location/Office Policy:  AIB, Tuam Road Galway (Fully onsite)

·         Are you interested in a customer facing role in a fast-paced environment?

·         Do you have a strong track record in building relationships with customers?

·         Do you like to work as part of a team?

What is the Role:

Our vision in Branch Banking is to be the best bank in every community.  We want to be customer focussed and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently out-performing the market and generating value for AIB.

The Service & Sales Advisor plays a key role in our team to ensure AIB can deliver exceptional service to their customers each day. The position is customer facing and a full time, office-based role.

Key Accountabilities:

• Be responsible for driving an excellent customer experience and achieving agreed service standards, working with customers to provide suitable banking options
• Have an innovative approach to your role, always seeking ways to make improvements or suggestions to create better solutions.
• You will need to show us that you can work effectively as part of a team.
• Take responsibility for your work and follow through on commitments.

What you Will Bring:

• Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise.
• Is passionate about delivering the best possible experience to our customers.
• ​​Works co-operatively with others across the organization to achieve shared objectives.
• Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.
• APA/ QFA is desirable but there is opportunity to achieve your qualification as part of this role if not already held.

·         This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable. 

Why Work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

·           Market leading Pension Scheme

·           Healthcare Scheme

·           Variable Pay

·           Employee Assistance Programme

·           Family leave options

·           Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

• Customer First: Building strong customer relationships and delivering customer centric solutions.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.
• Self-Aware:  Reflects on activities and impact on others. Admits mistakes and gains insight from experiences. Knows strengths, weaknesses, opportunities, and limits.

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter, Mia Coyne, at careers@aib.ie  for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.  

Application deadline: Friday 6th June 2025