Sales & Service Advisor, Maynooth

Location/Office Policy:  AIB  Maynooth  Co. Kildare, Mid East Region 

• Do you have excellent Customer Service skills?
• Are you interested in working as part of a dynamic team? 

What is the Role:

The vision of Branch Banking is to be the best bank in every community. We want to be customer focused and dynamic, driven by empowered people who have an agile mind-set and approach, with teams executing brilliantly every day, consistently out-performing the market and generating value for AIB. Our Sales & Advisory teams play key roles in supporting this vision.

 Key Responsibilities for this role include:

• Greet all customers who enter the Branch
• Process payments and withdrawals, working within the cash desk, lodgements and general day-to-day banking errands.
• Help customers to set up and maintain accounts
• Deal with calls, emails, and face-to-face enquiries
• Promote financial products and services to customers.
• Guide customers to the correct colleague in regard to their financial queries.
• Help customers with the use of IT systems to update account details
• General administration tasks

We’re looking for someone who:

• Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise
• Is passionate about delivering the best possible experience to our customers.
• ​​Works co-operatively with others across the organization to achieve shared objectives
• Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.

Why Work for AIB

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

• Customer First: Building strong customer relationships and delivering customer centric solutions.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.
• Operational Excellence: Identifies opportunities to improve efficiency while providing an excellent service to internal or external clients.

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, at careers@aib.ie  for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.  

This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable. 

Application deadline : 30th December 2025