Branch Manager, Callan, Co. Kilkenny

Location/Office Policy:   South East Region – Branch Manager, Callan Branch

• Are you customer centric with a passion for exceptional customer experience?  
• Do you enjoy inspiring and guiding teams to reach their full potential?
• Are you motivated by achieving strong business outcomes and committed to meeting both individual and team objectives? 

What is the Role: 

As Branch Manager in Callan Branch, you will play a key role in supporting and executing our vision to be the best bank in every community.  We want to be customer focussed and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently outperforming the market, and generating value for AIB.  Your focus will be to lead, coach/empower your team to maintain and grow our business and income, develop and nurture talent, maximise use of digital intelligence and Direct enablement to create capacity for curiosity led customer engagements. 

Develop a culture of accountability and ownership where the sharing of learning and growth opportunities are actively encouraged and promoted. You will also be expected to play an active part in supporting the community and key external stakeholders in the above branch as well as supporting our colleagues and business across the Micro Market and wider Region.

The role is offered on a permanent basis and in line with the recently announced pay structures for Branch Managers.

Key accountabilities:

• Coach, develop and motivate your team to achieve each branches goals, underpinned by a culture for high performance, positive engagement, acknowledgement and candid feedback and teamwork.
• Lead, manage, motivate, and develop a high performing team and work collaboratively with Product Partners & Business Pillars to deliver business plans with responsibility for delivery of key sales targets, digital enablement, people management metrics, risk management metrics and customer experience scores.
• Support the customer engagement team in “making every conversation count” in all customer interactions with emphasis on developing staff curiosity and delivering quality customer experiences.
• Drive productivity, efficiency, capacity creation and service excellence within the branch, with primary focus on ensuring accuracy of information and speed of delivery in order to provide exceptional customer experience.
• Be an advocate for AIB across the community in the branch and its wider environs in engaging with key stakeholders, KBI’s and community groups ensuring that we leverage the full capability of AIB’s suite of supports including Homes/BBBN, CIB, etc.

Minimum Criteria:

• Strong leadership, people management, influencing, coaching and communication skills with a proven ability to build strong internal and external relationships.
• Demonstrated ability to deliver on multiple business objectives, managing and developing a business growth agenda.
• Ability to demonstrate competency in providing sales leadership support to a team ensuring all members are clear on performance expectations in relation to sales and customer engagement activity.
• Demonstrated ability to adapt to change with commitment to improving current processes through use of technology and automation.
• This is an MCC impacted role, and applicants must hold a full QFA.

This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable. 

Why work for AIB:

Some of our benefits include.  

• Market leading Pension Scheme 
• Healthcare Scheme 
• Variable Pay 
• Employee Assistance Programme 
• Family leave options 
• Two volunteer days per year 

Please click here for further information about AIB’s PACT – Our Commitment to You. 

Key Capabilities 

• Customer Relationship Management – Builds and maintains strong relationships with customers through supporting them and responding to their needs.
• Develops & Empowers – Recognises and prioritises the value in developing others to meet both personal and organisational goals.
• Ensure Accountability – Holding self and others accountable to meet commitments.
• Customer Service Excellence – Fulfils customer requests, resolves-problems, and responds to customers questions through multiple channels.
• Collaborates – Builds partnerships, works collaboratively with others to meet goals and develops connections that will enable successful outcomes.

If you are not sure about your suitability based on any aspects of the role advertised, please contact the recruiter at mia.x.coyne@aib.ie.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Closing date: 20th November 2025