Senior Sales & Service Advisor, Navan and Kells, Co. Meath

Location/Office Policy:  Co Meath – AIB Navan x 1 /AIB Kells x1 (Fully fixed onsite)

• Are you interested in a customer facing role in a fast-paced environment?

• Do you have a strong track record in building relationships with customers?

• Do you enjoy working as part of a team?

What is the Role:

To be part of the Branch Sales & Advisory Team, supporting the Branch Manager to achieve their business objectives.

Manage day to day customer requirements, working closely with various internal stakeholders to deliver the best possible experience for customers.

Under the AIB Digital strategy agenda, help our customers to make the transition to Phone and Internet and Mobile banking by driving usage of our Digital Agenda and supporting the customer through this.

Sales & Service Advisor plays a key role in our team to ensure AIB can deliver exceptional service to their customers each day

Key accountabilities:

• This is an MCC impacted role, therefore applicants must have minimum regulatory accreditation APA Loans and APA Savings & Investments with a view to attaining full QFA status in the near term.

• As a Senior Sales & Service Advisor you will advise on day-to-day sales and service queries.
• Proactively investigate and execute opportunities to enhance the customer experience and grow the business, adhering to all policies and procedures.
• Driving Digital Enablement for our customers to support the delivery of the business, whilst ensuring the highest quality customer and operational experience that clearly differentiates AIB from its competitors. 

What you Will Bring;

• Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise.
• Is passionate about delivering the best possible experience to our customers.
• ​​Works co-operatively with others across the organization to achieve shared objectives.
• Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.

• Minimum APA Loans and APA Savings & Investments

 This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable. 

Why Work for AIB 

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

• Customer First: Building strong customer relationships and delivering customer-centric solutions. Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations.
• Ensures Accountability: Holding self and others accountable to meet commitments. Communicates with clarity and conviction. Takes personal responsibility for decisions, actions and failures, ensuring you Own the Outcome. Operates within set guidelines and follows established procedures in solving complaints and escalates where appropriate.
• Collaborates: Works with internal stakeholders and our specialist support units to grow the business. Acts as a key point of contact to ensure customer sales and service needs are met through meaningful engagement with our customers.
• Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.
• Prioritisation: Adapts to rapidly changing events and environments while accurately judging priorities and keeping track of details. Applies judgement to make trade-offs on time when faced with competing demands.

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact Emma, at careers@aib.ie  for a conversation 

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.  

Application deadline:  Wednesday 4th March 2026