Business & Customer Services

Our ambition in BCS is to be exceptional in the delivery of our customer service. We provide the technology capability that enables the Bank to fulfil its core purpose. We deliver data insights to develop innovations that make things better for our customers, ensuring that we stay central to their financial lives and continue to deliver for all our stakeholders. Our priority is to ensure exceptional service delivery as well as continual improvement of our customer journey, to enhance our customer experience and deliver our purpose. BCS comprises of the following business areas that support the customer on their journey:

  • Technology
  • Data & Analytics .
  • Customer Services
  • Sourcing, Property and Security
  • Business Architecture
  • Assurance

Retail Banking

Retail Banking brings together teams who are focussed on delivering for our personal and SME customers into a single, integrated segment.   Retail Banking is the largest function within AIB - employing approximately 4500 AIB employees, and is core to the servicing of over 2.5million Personal and SME customers.  The function is central to the purpose of the AIB Group and a key contributor to the Bank’s financial and customer ambitions.  We are focused on meeting the current, emerging and future needs of our customers and on driving greater efficiency and simplifying processes for the benefit of our customers and our people.   The function plays a key role in the Group sustainability objectives through its management of customer propositions, products and customer/community engagement.

Corporate, Institutional & Business Banking

AIB Corporate, Institutional & Business Banking delivers customer-focused financing solutions, advice and specialised products to the bank’s largest customers. We pride ourselves as being long-term, strategic partners for our customers supporting them to grow their business and achieve their ambitions. Our  multi- disciplinary, relationship focused teams have strong sectoral expertise and a proven track record at delivering innovative financing solutions from senior debt and development finance to equity capital and mezzanine finance. Our team is structured into 7 key areas: 

  • Corporate Banking
  • Real Estate Finance
  • Investment Banking
  • Business Banking
  • Syndicated & International Finance
  • Energy, Climate Action
  • Infrastructure and Operations

Human Resources

People are our most valuable asset, and the HR Team enables our employees to reach their full potential within the organisation. We have Centres of Excellence who support our employees throughout their career journey in AIB from joining the organization and through all the different stages of the employee lifecycle.  As an organisation we have a strong culture for investing in our people through flexible and agile working, wellness programmes, diversity & inclusion and with many other supports including learning and development, career opportunities, employment benefits and performance management.  Our purpose is to back our people to unleash their potential so they can back our Customers to achieve their dreams and ambitions

Corporate Affairs, Strategy & Sustainability

In Corporate Affairs & Strategy we work collaboratively with teams across the bank to deliver a number of group priorities. Our function includes teams such as Sustainability, Group Marketing, Group Strategy, Corporate Development, Customer Care, Internal Communications, Media Relations, Public Affairs and the Office of the CEO.  Our stakeholders are both internal and external ranging from customers to colleagues, to journalists, politicians, community partners and many others.

Finance & Treasury

The Finance team purpose is to be a valued strategic partner building a sustainable business to back our customers to achieve their dreams and ambitions.
 
Our team is structured into 7 key areas:

  • Capital & Liquidity
  • Financial Control
  • Finance Business Partners
  • Transformation & Costs
  • Investor Relations
  • Finance Operations
  • UK Finance

Legal & Corporate Governance

As one of Ireland’s largest teams of in-house lawyers, Legal provides legal advice and support to AIB on all aspects of its business.  We are a cohesive, innovative group, comprised of both lawyers and non-lawyers, who understand the businesses we serve and work with them to protect and enable AIB as it meets the challenges of becoming a purpose-led, 21st century bank.  Through our own resources and our relationships with all of Ireland’s largest law firms we’re proud that we can offer our people the chance to be involved in cutting edge work that really drives AIB’s strategy forward, as well as personal development opportunities that go beyond simply learning the law and which are designed to deliver the blend of skills that legal professionals need to succeed.

Risk

Group Risk is an independent, second line of defence function that monitors, controls and supports risk-taking activities across AIB.   
The Risk Function provides advice and guidance in relation to risk and provides independent oversight and reporting on AIB’s risk profile.
Its main objective is to ensure AIB has a robust risk management framework and culture in place to ensure risks are taken within the risk appetite set by the Board, in support of its customer franchise and social responsibility. 
There are over 500 Risk professionals working within the Risk Function, across a range of teams including Compliance & Assurance, Credit Risk, Operational Risk among others and based in multiple geographical locations.

Group Internal Audit

GIA plays an essential role in challenging and influencing the business to ensure its control environment is robust to​ manage the risks the bank has to take to generate a return for our shareholders.
We align ourselves as much as possible to AIB whilst always remaining objective and independent. We have an extensive number of stakeholders: Executive, Non-Executive and Regulatory.
We are committed to empowering our staff and do all we can to help them achieve their career aspirations. We strive to lead by example and demonstrate the highest standards in everything we do.

AIB Bank UK

AIB UK backs our UK-based customers to achieve their dreams and ambitions through providing banking services and products across Great Britain and Northern Ireland.  Our branches and business centres, as well as our support units, offer great opportunities to develop a career in banking – and our award-winning, flexible work environment aims to bring out the best from everyone as we strive to meet our purpose.