Technology & Data

The Technology & Data at AIB over sees the design, delivery and implementation of the platforms and services our customer and employee systems are built on. Leveraging our data & analytics we drive innovative change and build exciting new products, positioning AIB as the most digitally enabled bank in Ireland. Our teams comprise almost 3,000 people – a dynamic mix of permanent and partner resources.

Using cutting edge technology, automation and innovative delivery methods Technology @AIB enables our strategy and the increased digitalisation of our channels.

We constantly look for opportunities to improve the services we provide to ensure all our people are working effectively for the benefit of the customer

Retail Banking

Retail Banking brings together teams into a single, integrated segment who are focussed on delivering and supporting our personal and SME customers with a comprehensive range of banking and financial services, delivered through our branch and digital channels. Retail Banking is the largest function within AIB - employing approximately 4500 AIB employees, and is core to the servicing of over 3.1 million Personal and SME customers.  The function is central to the purpose of the AIB Group and a key contributor to the Bank’s financial and customer ambitions. We are focused on meeting the current, emerging and future needs of our customers and on driving greater efficiency and simplifying processes for the benefit of our customers and our people.

Retail Banking is structured into 8 key areas: 

  • Consumer
  • FSG
  • Governance
  • Homes
  • Portfolio
  • Products
  • SME
  • Wealth

Capital Markets

AIB Capital Markets delivers customer-focused financing solutions, advice and specialised products to the bank’s largest customers. We pride ourselves as being long-term, strategic partners for our customers supporting them to grow their business and achieve their ambitions. Our multi- disciplinary, relationship focused teams have strong sectoral expertise and a proven track record at delivering innovative financing solutions from senior debt and development finance to mezzanine finance and private banking. Our team is structured into 8 key areas: 

  • Corporate Banking
  • Real Estate Finance
  • Investment Banking
  • Business Banking
  • Syndicated & International Finance
  • Energy & Infrastructure
  • Commercial Finance
  • Operations

Human Resources

People are our most valuable asset, and the HR Team enables our employees to reach their full potential within the organisation. We have Centres of Excellence who support our employees throughout their career journey in AIB from joining the organization and through all the different stages of the employee lifecycle.  As an organisation we have a strong culture for investing in our people through flexible and agile working, wellness programmes, diversity & inclusion and with many other supports including learning and development, career opportunities, employment benefits and performance management.  Our purpose is to back our people to unleash their potential so they can back our Customers to achieve their dreams and ambitions

Operations Business Services

In Operations Business Services we are responsible for the execution, strategic development, and transformation of AIB’s operations ensuring the exceptional service delivery of our customer journey. We aim to create a Operations Business Services community where people and our partners are valued and given the opportunity to grow.

Operations Business Services comprises of the following business areas:

  • Capability and Efficiency
  • Customer Services
  • Group Change
  • Group Resilience
  • Strategic Sourcing
  • Workplace Operations 

Finance & Treasury

The Finance team purpose is to be a valued strategic partner, building a sustainable business to back our customers to achieve their dreams and ambitions. We work to provide insightful information to inform decision making across AIB.  Our Treasury teams represent AIB in wholesale markets to manage the Group Credit, Foreign Exchange, and Interest Rate risks, including liquidity & funding requirements. Our goal is to be an agile financial organisation that manages cost effectively and protect the assets of our business for the long term. While doing that we work to contribute to the exceptional customer experience that we all strive for. Partnership is a key part of our business.

Legal, Corporate Governance and Customer Care


As one of Ireland’s largest teams of in-house lawyers, Legal provides legal advice and support to AIB on all aspects of its business.  We are a cohesive, innovative group, comprised of both lawyers and non-lawyers, who understand the businesses we serve and work with them to protect and enable AIB as it meets the challenges of becoming a purpose-led, 21st century bank.

Corporate Governance

The Corporate Governance team, which incorporates the company secretarial function, ensures a simple, efficient and compliant corporate governance structure is in place to support the Board and Executive. It helps the business and our leaders achieve AIB's strategic objectives by advising on all aspects of corporate governance.

Customer Care & Outcomes

The core purpose of our Customer Care & Outcome function is to deliver fair customer outcomes. We do this by applying a rigorous conduct lens to everything we do, providing customer care when things go wrong and using robust root cause analysis to learn and mitigate future risks.


Group Risk is an independent, second line of defence that monitors, controls and supports risk-taking activities across AIB. The Risk Function provides advice and guidance in relation to risk and provides independent oversight and reporting on AIB’s risk profile.

Its main objective is to ensure AIB has a robust risk management framework and culture in place to ensure risks are taken within the risk appetite set by the Board, in support of its customer franchise and social responsibility.

There are over 600 Risk professionals working within the Risk Function, across a range of teams including Compliance & Assurance, Credit Risk, Operational Risk among others and based in multiple geographical locations.

Group Internal Audit

Group Internal Audit is not your typical audit function. We’re on an ambitious journey to create the best function we can for AIB and our people. Through our audit charter, we operate independently as the third line of defence to provide assurance to our stakeholders on the adequacy and effectiveness of AIB’s governance, risk management and internal control environment. 

Most importantly, we believe that great people are the key to our success. This is why we work hard to build a team of empowered individuals who are driven to excel through collaboration, inclusion and diversity; embracing the unique strengths and insights everyone brings.


AIB UK backs our UK-based customers to achieve their dreams and ambitions through providing banking services and products across Great Britain and Northern Ireland.  Our branches and business centres, as well as our support units, offer great opportunities to develop a career in banking – and our award-winning, flexible work environment aims to bring out the best from everyone as we strive to meet our purpose.

Strategy and Sustainability

In Strategy and Sustainability we work collaboratively with teams across the bank to deliver a number of group priorities. Our function includes teams such as Sustainability, Group Marketing, Group Strategy, Corporate Development, Customer Care, Internal Communications, Media Relations, Public Affairs and the Office of the CEO.  Our stakeholders are both internal and external ranging from customers to colleagues, to journalists, politicians, community partners and many others.