Arrears & Collections Official, Belfast

Date: 8 Sep 2023

Location: Belfast, GB

Company: Allied Irish Bank

Role:                     Arrears & Collections Official


Location:             Belfast / Hybrid working (on completion of initial training period).


This role is being offered on a full time, permanent basis.


We are seeking applications from highly motivated individuals with a passion for engaging with and supporting retail customers who are in financial difficulty, to implement appropriate strategies to resolve their position. 


We’re looking for someone who can:

  • Demonstrate strong communication skills to handle both inbound & outbound customer phone calls
  • Manage a portfolio of impaired or at-risk mortgage and personal borrowers and implement appropriate case strategies.
  • Work independently, overcome obstacles and escalate when appropriate.
  • Deliver high levels of professionalism and a strong customer conduct culture.


You will need to show us that you can or have:

  • Ability to work in a team.
  • Communicate with confidence to positively influence decisions and gain commitment.
  • Achieve results consistently and resiliently.
  • Experience working in financial services or arrears management (desirable, but not essential).
  • Have a minimum of 5 GCSE's including English and Maths (A-C Grade).


Life at AIB


At AIB, we have a clear purpose - to back our customers to achieve their dreams and ambitions. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.

We are building a culture that breaks the conventions of what our customer and employees expect of a bank.


We are committed to offering our colleagues choice and flexibility in how we work and live.  Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.  More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.


AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard for Diversity and Inclusion. We work to ensure that AIB is a place where diversity is welcome, everyone can thrive, and inclusion is a universal experience.  Our working environment is one in which talented individuals of all backgrounds can realise their full potential, enjoying rewarding careers in the service of our customers.


If you feel you have what it takes, click apply and fill in the online application form. If you would like more information or have any special requirements or needs that would support you during the recruitment process then please contact the Talent Acquisition Team at



By when?  Closing date is 22/09/2023




Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.





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