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Customer Communications Specialist, Belfast

Date: 12-Aug-2019

Location: Belfast, GB

Company: Allied Irish Bank

Role: Communications & Stakeholder Engagement Specialist 

Location: First Trust Centre, 92 Ann Street, Belfast

This role is being offered on a permanent basis.


Do you want to drive creative, engaging customer centric communications for AIB UK?


We’re looking for someone who:

Is self-motivated and talented Communications Executive to work with a dynamic team in leading our communications strategies. In this position, you will be in charge of producing high-quality content that engages customers and builds brand recognition and loyalty. The ideal candidate will be an excellent communicator, with brilliant presentation and organizational skills.

Accountabilities include:

  • Create informative, engaging and interesting customer communications material to enhance our customer journeys.
  • Plan and manage the design, content, and production of customer communications materials to be delivered through our various communication channels.
  • Develop and implement effective customer communication strategies that build customer loyalty programs, brand awareness, and customer satisfaction.
  • Chair Customer Communications Forum, engaging with different business stakeholders throughout AIB UK to generate new ideas and strategies to deliver the customer communication plan.
  • Represent Customer Communications team as subject matter expert on regulatory projects to guarantee all communications are appropriate and publication-ready
  • Create customer communication strategies for new products & services, launches, events, and promotions.
  • Respond to customer communication-related issues in a timely manner.

Who are we?

We’re AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We’re made of small teams where you have the chance to shine.

Why join us?

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

Does this sound like something that you want to be part of?

You will need to show us that you have:

  • Bachelor’s degree in communications, journalism, public relations, marketing or relevant field.
  • A minimum of 5 years’ experience in a similar role.
  • Proven experience creating targeted content is advantageous.
  • Strong knowledge of communication practices and techniques.
  • Outstanding written and verbal communication skills.
  • Must be able to multitask and work well under pressure.
  • Excellent organizational and leadership abilities.

Please note: The Minimum Education requirements for entry to AIB is 5 GCSE passes (or equivalent), to include a pass in English and Maths. These 5 subjects must be achieved with a grade of A – C. Confirmation of this will be sought if successful for the role.

If you feel you have what it takes, click apply and fill in the online application form. If you would like more information Antoinette Brennan from the Talent Acquisition Team can help. You can contact her on 01 772 4993 or email


By when?  Closing date is Friday 30th of August. 

Job Segment: Communications, Marketing Communications, Law, Bank, Banking, Marketing, Legal, Finance

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