Customer Service Specialist, Belfast

Date: 22-Jun-2022

Location: Belfast, GB

Company: Allied Irish Bank

Role: Customer Service Specialist

Location: Mortgage Business Team, Ann Street, Belfast


This role is being offered on a permanent basis.


Who you are:

You are an ambitious with a keen interest in acquiring an excellent experience by joining AIB NI bank which is part of AIB UK and AIB Group, one of Irelands leading financial services organisations.


At AIB NI we are looking for talented, energetic and motivated individuals to join our highly dynamic teams. If having the customer at the centre of everything we do excites you, we want you to come and help us deliver a first class experience for our customers. In return we are committed to bringing out the best in you.



Who are we?

AIB NI is a dynamic, diverse and fun place to work. We are changing from the inside out to become a bank people can believe in. And by people, we mean our employees as well as our customers.

We ensure that we have the right talent, skills and capabilities within the organisation to support accountable, collaborative and trusted ways of working. We promote a culture of diversity and inclusion, where people can be at their best.


If successful we will help you develop the behaviours that will accelerate your growth In AIB. We offer rotations into different areas and different roles, providing you with plenty of opportunities to expand your experience, your knowledge and build your network across the organisation.


Why join us?

  • Competitive salary
  • Targeted training and coaching programmes
  • Flexible hybrid working (where the role permits)
  • An assigned People Leader to mentor and help you develop
  • The opportunity to work & network with experienced professionals as the bank and wider industry goes through an exciting period of change and growth


We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.


Does this sound like something that you want to be part of?


You will need to show us that you can:

  • Hold self and others accountable to meet commitments
  • Collaborate with others to achieve shared objectives
  • Build strong relationships and deliver customer-centric solutions
  • Fulfil customer requests, resolve problems, and respond to customer questions through multiple channels.


What next?


If you feel you have what it takes, click apply and fill in the online application form. If you would like more information XXXXXXXX from the Talent Acquisition Team can help. You can contact him/her on XXXXXXXXX or email


By when?  Closing date is 17/06/2022



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