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Sales & Service Advisor, Business & Customer Services, Castletownbere, Cork

Date: 12-Jul-2019

Location: Cork, IE

Company: Allied Irish Bank

Role: Sales & Service Advisor

 

Location: Castletownbere, Cork

 

This role is being offered on a Fixed Term contract -23 month basis.

 

Do you have excellent customer service skills? Are you interested in working with new technologies with the ability to learn and adapt to these platforms?

 

 

We’re looking for someone who:

  • Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise
  • An interest in technology and the ability to learn and adapt to new technologies on desktop, mobile and tablet platforms
  • 6–12 months recent customer service experience demonstrating a high level of customer service in every customer interaction
  • Strong evidence of communication and interpersonal skills
  • A minimum of 360 points in the Leaving Certificate to include a pass in English and Maths at either Ordinary or Honours Level (or equivalent) OR a 2.2 Honours degree (Level 8)

 

Who are we?

We’re AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We’re made of small teams where you have the chance to shine.

 

Why join us?

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

 

Does this sound like something that you want to be part of?

 

You will need to show us that you can:

 

  • Be responsible for driving an excellent customer experience and achieving agreed service standards, working with customers to provide suitable banking options
  • Be the escalation point for any issues, ensuring a positive customer experience
  • Have an innovative approach to your role, always seeking ways to make improvements or suggestions to create better solutions
  • Develop key relationships in the bank whilst acting as a promoter of the AIB brand in a competitive market
  • Contribute to and promote an open and engaging environment where your colleagues can perform at their best
  • Complete and pass MCC accreditation (APA Loans) within your first 6 months in the role

 

This is a full-time position which will require working business hours on Monday to Friday, flexibility may be required depending on location.

 

 

 

Please note: The Minimum Education requirements for entry to AIB is 5 passes in the Leaving Certificate (or equivalent), to include a pass in English and Maths. These must be achieved at either Ordinary or Honours Level. Confirmation of this will be sought if successful for the role.

 

If you feel you have what it takes, click apply and fill in the online application form. If you would like more information Carol Cagney from the Talent Acquisition Team can help. You can contact her on 01-6418593 or email careers@aib.ie.

 

By when?  Closing date 25th of July


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