Client Services Team Specialist, Corporate Banking, Dublin.

Date: 28-Jul-2022

Location: Dublin, IE

Company: Allied Irish Bank

Role: Client Services Team Specialist, Corporate Banking

 

Location: AIB Molesworth Street, Dublin 2 With Hybrid Working

 

This role is being offered on a permanent basis.

 

Do you have an interest in providing excellent customer experience in a fast paced expanding team?

 

Corporate Banking serves AIB’s large and medium sized business customers with a comprehensive product offering combined with deep sector expertise allows us to develop long-term, strategic relationships with our customers.

 

The Client Services Team forms a core part of the Corporate Banking Team. The core objective of this role is to act as a provider of service support for all corporate banking customers.

 

We’re looking for someone who can:

  • Support the delivery of branch operations/activities accurately and efficiently in a customer focused manner with frequent direct engagement with large Corporate Banking customers
  • Deal professionally and speedily with all customer requests & queries / assigned activities to deliver exceptional customer service and experience.
  • Work collaboratively with lending teams in Corporate Banking and other AIB internal stakeholders to ensure a positive customer experience.
  • Ensure accuracy of information and speed of delivery in order to provide exceptional customer service.
  • Completion of high quality outputs within agreed timeframes as measured by the Business Services.

 

Who are we?

We’re AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too – everything starts with you. We’re made of small teams where you have the chance to shine, so whoever you are, whatever you dream of, we back you.

 

Why join us?

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

 

In AIB, we are currently transitioning to our Hybrid Model and teams who have been working remotely are now returning to the office 2 days per week.  We intend to progress our fuller hybrid working plans in the coming months, where onsite days are focused on purposeful attendance, prioritising time to collaborate, connecting with our teams and wider colleagues.

 

Does this sound like something that you want to be part of?

 

You will need to show us that you can/have:

  1. The ability to work with large volumes of customer daily banking activities to tight time-lines in order to achieve customer resolution turn-around times
  2. Strong interpersonal and communications skills
  3. A high level of competency using Microsoft applications.
  4. Ability to manage competing priorities and to deliver against tight deadlines.
  5. Are an enthusiastic individual who will seek to provide consistent top quality service & outputs.

 

If you feel you have what it takes, click apply and fill in the online application form. If you would like more information Noelle Ryan from the Talent Acquisition Team can help.  You can contact her by email careers@aib.ie.

 

By when?  Closing date is 18th August 2022


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