Customer Operations Specialist, Transaction and Account Services, Dublin

Date: 12-May-2022

Location: Dublin, IE

Company: Allied Irish Bank

Role: Customer Service Operative


Location: Currently in Adelaide Road (Dublin) will be relocating to Unit 33, Blackthorn Road, Sandyford, Dublin 18 in August



This role is being offered on a Permanent basis


Summary of the role

We are looking for candidates to join our Transaction and Accounts Services teams.  This is an exciting and constantly evolving area where we manage customer payments and investigations across multiple jurisdictions.  The successful candidate will be responsible for delivering exceptional customer experience by ensuring all our customer payments are completed accurately and  without delay.  The successful candidate will responsible for completing established procedures while also contributing process improvement ideas and following them through from end-to-end. 


We’re looking for someone who:

  • A Customer focused Individual, who seeks great outcomes.
  • Team Player who is engaged and enthusiastic, ability to work on their own initiative.
  • Good interpersonal and communication skills
  • Agile and flexible with regard to learning and moving around various teams.


Who are we?

We’re AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too – everything starts with you. We’re made of small teams where you have the chance to shine, so whoever you are, whatever you dream of, we back you.


Why join us?

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.


In AIB, we are currently transitioning to our Hybrid Model and teams who have been working remotely are now returning to the office 2 days per week.  We intend to progress our fuller hybrid working plans in the coming months, where onsite days are focused on purposeful attendance, prioritising time to collaborate, connecting with our teams and wider colleagues.

Does this sound like something that you want to be part of?



You will need to show us that you can/have:

  • The ability to learn and apply new skills
  • The ability to work as part of a Team
  • Excellent use English language, in both written and spoken.
  • Good computer skills, a working knowledge of Excel and Word.



If you feel you have what it takes, click apply and fill in the online application form. If you would like more information, the Talent Acquisition Team can help. You can contact them on


By when?  Closing date is Thursday 26th May 2022

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