Customer Operations Specialist - Record Management, Dublin

Date: 15-Mar-2023

Location: Dublin, IE

Company: Allied Irish Bank

Job Title: Scanning and Record Management, Customer Services, Dublin

Role: Document Scanning and Routing, Banking Support Services (BSS) AIB


Location: Sandyford U33 (on site)


We’re looking for someone who:

We are looking for candidates to join our Digital Scanning teams in Customer Services AIB. This is an exciting and constantly evolving area where we handle customer documents across multiple products and processes, such as mortgage, finance and leasing, tax returns & audits. The successful candidate will be responsible for delivering exceptional customer experience by ensuring all our customer and Legal document as are scanned, routed and stored in the most efficient and effective manner.

The successful candidate will responsible for completing established procedures while also contributing process improvement ideas and following them through from end-to-end.


Who are we?

We’re AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We’re made of small teams where you have the chance to shine.


Why join us?

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

Does this sound like something that you want to be part of?


You will need to show us that you have:

  • Ability to process data in a fast paced environment
  • Proven ability to be accountable for the completion of defined procedures
  • Have a strong customer focus & understand processes directly affect our customers
  • The ability to work as part of a team in a hybrid working environment, with strong written and verbal communication skills
  • The ability to manage your own workload while contributing positively to the wider departments.
  • Identify, escalate and resolve issues, working collaboratively with internal stakeholders and external stakeholders
  • A willingness to develop, cross train, be agile in your support to the team and have a growth mind-set
  • Suggest, drive and deliver on process improvements within BSS

If you feel you have what it takes, click apply and fill in the online application form. If you would like more information Tim from the Talent Acquisition Team can help. You can contact them by email:


By when? Closing date is Monday 29th March 2023

Job Segment: Recruiting, Operations Manager, Records Management, Business Process, Mortgage, Human Resources, Operations, Records, Management, Finance