Homes Advisor, Homes, Dublin South

Role: Homes Advisor

Location: Dublin South

This role is being offered on a permanent basis.

Are you an experienced mortgage advisor who thrives in a fast paced environment?

Do you pride yourself in delivering exceptional customer service?

In AIB Homes, we believe that our role is to re-imagine how we back more of our customers to have a place that they can call home.  We are looking for outgoing, energetic and enthusiastic people with a passion for Sales to come and join our vibrant team. 

We’re looking for someone who can:

• Deliver exceptional customer experience and advice, managing the mortgage journey and leveraging the full suite of AIB products, tools and services.
• Demonstrate an agile and flexible approach that best meets customer needs at a time and place that best suits them.
• Deliver strong Homes Business Performance as measured by drawdown numbers, new business written, conversion rates and customer NPS.
• Act as an advocate for the Customer managing the customer journey including driving digital adoption.
• Manage the sales pipeline and lead activity to support Business Performance delivery.
• Demonstrate the highest capability and standard in writing mortgage business aligned to Mortgage Business Approver.
• Ensure personal adherence to all relevant bank policies, procedures, AIB standards of credit management and excellence in Operational Risk Management, consistently demonstrating impeccable standards while maintaining/enhancing customer relationship.
• Contribute to AIB profit through revenue creation and lead generation for other products and services.

Who are we?

We’re AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We’re made of small teams where you have the chance to shine.

Why join us?

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

Does this sound like something that you want to be part of?

You will need to show us that you can/have:

• Hold the QFA qualification (however if not fully qualified, a commitment to becoming fully accredited and qualified within 12-18 months)
• Minimum 12 months experience in Mortgage advice or assessment
• Track record of delivering a consistent level of exceptional service to customers
• Proven track record to delivering strong results against agreed targets
• Delivers exceptional customer experience and advice, managing the mortgage journey including driving digital adoption and leveraging the full suite of AIB products, tools and services
• Proven experience managing a sales pipeline and lead activity to support Business Performance delivery

If you feel you have what it takes, click apply and fill in the online application form. If you would like more information Kathy Kiernan O’Brien from the Talent Acquisition Team at careers@aib.ie.

By when?  Closing date is 28/09/2021