Network Relations Senior Business Support Specialist, Dublin

Role Title: Network Relations Senior Business Support Specialist, EBS

Location: EBS d.a.c. Central Park, Leopardstown, D18 CK74

This role is being offered on a permanent basis.

Do you want to be part of a busy and dynamic team?

Summary of role:

EBS d.a.c. is a wholly owned subsidiary of AIB. AIB operates EBS as a standalone, separately branded subsidiary with its own distribution network. EBS has a countrywide network of 66 offices and a direct telephone based distribution division (EBS Direct).  EBS also distributes mortgages through Haven Mortgages Limited, a wholly owned subsidiary, to independent mortgage intermediaries. EBS has integrated a number of its functions and activities within AIB group.

The Network Relations Support Specialist role involves working in a small Network Relations team who are responsible for the successful delivery of the day-to-day operations of the EBS office network.

We’re looking for someone who will:

• Support the delivery of EBS strategy & objectives in compliance with license requirements.
• Conduct two-way communications to ensure that relevant business messages are sent to appropriate audiences and feedback is actioned.
• Operate as a reliable source of information and support the business by answering and resolving situations.
• Demonstrate a comprehensive technical knowledge of all office operational procedures.
• Participate in projects to address specific issues and contributing to the definition of proposed solutions to support the EBS Business and improving the Customer Experience.
• Deal with requests, enquiries and issues and respond with appropriate solutions involving the relevant support areas where necessary.
• Support daily interactions with 3rd party suppliers ensuring the delivery of appropriate services to EBS.
• Ensure issues identified are properly addressed, rectified and understood and/or escalated in a timely manner.
• Identify gaps in key operational risk procedures for offices and make recommendations to reduce risks.

Life at AIB

At AIB, we have a clear purpose - to back our customers to achieve their dreams and ambitions. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.

We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

We are committed to offering our colleagues choice and flexibility in how we work and live.  Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.  More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard for Diversity and Inclusion. We work to ensure that AIB is a place where diversity is welcome, everyone can thrive, and inclusion is a universal experience.  Our working environment is one in which talented individuals of all backgrounds can realise their full potential, enjoying rewarding careers in the service of our customers.

If you feel you have what it takes, click apply and fill in the online application form. If you would like more information or have any special requirements or needs that would support you during the recruitment process then please contact the Talent Acquisition Team at careers@aib.ie

You will need to show us that you can have:

• Minimum of 3+ years' experience in banking or operational experience in a similar industry.
• Demonstrated ability to work with cross-functional teams with strong interpersonal skills and an ability to foster/manage relationships across multiple teams.
• Knowledge of EBS products, while not a pre-requisite, would be desirable.

If you feel you have what it takes, Click Apply and fill in the online application form. If you would like more information the Talent Acquisition Team can help. You can contact them on email careers@aib.ie.

By when?  Closing date is 9th June 2023