Proposition Design Assistant Manager, Level 3, Dublin

Role Title: Proposition Design Assistant Manager

Location: Central Park, Leopardstown/Hybrid Working

This role is being offered on a permanent basis.

• Are you passionate about understanding customer needs?
• Can you translate customer and market insights into smart and innovative customer propositions?

Summary of role:

This position will develop industry leading innovative propositions for identified segments across our three Brands and various channels - using rich customer insights and analysis.  This will ultimately drive revenue, market share and NPS improvement.

We’re looking for someone who:

• Can support the Head of Proposition Design in ensuring our initiatives are designed with using tangible customer insights and creative thinking - that once launched, will delight our customers and ultimately win in the market.
• Will support the delivery of an exceptional go-to-market customer experience with a particular attention on the customer journey via our channels.
• Can build effective stakeholder networks with our colleagues in Strategy, Marketing, Products, Finance and the front line to form an aligned approach and support for our initiatives.
• Is competitive and understands the importance of continuous competitor and market monitoring and analysis – both nationally & internationally.
• Proactively seeks out research and analysis of emerging customer needs, behaviours & trends and find solutions that answer these.

Who are we?

We’re AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We’re made of small teams where you have the chance to shine.

Why join us?

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

In AIB, we are currently transitioning to our Hybrid Model and teams who have been working remotely are now returning to the office 2 days per week.  We intend to progress our fuller hybrid working plans in the coming months, where onsite days are focused on purposeful attendance, prioritising time to collaborate, connecting with our teams and wider colleagues.

Does this sound like something that you want to be part of?

You will need to show us that you have:

• Is professionally qualified, experienced and wants to play a central role in delivering on the Homes strategy for AIB, EBS & Haven.
• Is relentless in their championing of our customers, with a significant understanding of their needs
• Is a creative and innovative thinker, always seeking ways to make improvements or suggestions in order to create better and competitive solutions.
• Has good presentation skills & can work on their own initiative and be inquisitive.

If you feel you have what it takes, Click Apply and fill in the online application form. If you would like more information, Mark from the Talent Acquisition Team can help. You can contact them at careers@aib.ie.

By when?  Closing date is Tuesday 12th July 2022