Sales & Service Team Lead, Dublin

Date: 11 Sep 2023

Location: Dublin, IE

Company: Allied Irish Bank

Role: Sales & Service Team Lead

Location: City Centre Hub (Grafton Street, Dame Street, Capel Street & Baggot Street)


This role is being offered on a permanent basis.


About the Role:

We are seeking highly-motivated people to join our Team.

Our vision is to be the best bank in every community.  We want to be customer focussed and dynamic, driven by empowered people with an agile mind-set, with teams executing brilliantly every day, consistently out-performing the market and generating value for our customers and AIB. Business Customer Advisors and Sales & Advisory teams play a key roles in supporting this vision.

Your focus will be to manage the Sales Performance, Service Quality, Digital Enablement & Change agenda with particular emphasis on SME to support the delivery of the business plan, whilst ensuring the highest quality customer and operational experience that clearly differentiates AIB from its competitors. We are available to our customers through the channel of their choice and constantly strive to support our customer through social media, live events and workplace banking. You will be expected to play an active part in the Dublin Local Market.


Key Responsibilities Include:

  • Customer Focus: Champion a Customer First approach to support our Purpose, Ambition and our Values, by ensuring processes and procedures consistently promote good outcomes for all our customers. Build Strong Customer relationships and deliver customer-centric solutions.
  • Drives Commercial Outcomes: Lead and Coach a Branch Sales and Advisory team to achieve income and sales objectives, with particular emphasis on  SME, Personal and Wealth segments of the business. Focus on building awareness of our Digital capability enabling customers to self-serve, whilst also maximising our own internal enablers to create greater capacity for Customer Advisory & Support.
  • Collaboration: Work collaboratively with all areas of the business to meet shared objectives, and build relationships with existing and potential SME customers to generate profitable business and secure future income streams. 
  • Leadership: Operating effectively even when things are uncertain or the way forward is not clear. Lead a culture of open communication and staff engagement. Prioritise developing others, taking action to guide team members to broaden their skillset and perspective.
  • Accountability: Hold self and others accountable to meet commitments. Act with a clear sense of ownership and communicate with clarity and conviction. Take personal responsibility for decisions, actions and failures, ensuring you Own the Outcome. Sustain a strong culture of compliance, adhering to Operational, Credit & Risk policies and procedures displaying AIB Leadership Behaviours at all times



What you will bring:


Please note that the following criteria form the basis of your answers on the application form.

  1. Strong leadership, people management, influencing, coaching and communication skills. 
  2. Proven ability to build strong internal and external relationships.
  3. Demonstrated ability to deliver on multiple business objectives, managing and developing a business growth agenda.
  4. Ability to demonstrate competency in providing sales leadership support to a team ensuring all members are clear on performance expectations in relation to sales and customer engagement activity.
  5. Demonstrated ability to adapt to change with commitment to improving current processes through use of technology and automation.
  6. This is an MCC impacted role and applicants must be accredited with minimum of 2 APA’s to include (APA Loans) with progression to full QFA.



Life at AIB


At AIB, we have a clear purpose - to back our customers to achieve their dreams and ambitions. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.

We are building a culture that breaks the conventions of what our customer and employees expect of a bank.


We are committed to offering our colleagues choice and flexibility in how we work and live.  Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.  More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.


AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at


If you feel you have what it takes, click apply and fill in the online application form. If you would like more information please contact the Talent Acquisition Team at



By when?  Closing date is Monday 25th September 2023



Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.



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