Senior Customer Operations Specialist, AIB Private Banking, Dublin

Date: 6 Jun 2024

Location: Dublin, IE, IE

Company: Allied Irish Bank

Role: Senior Customer Operations Specialist, AIB Private Banking


Location: 10 Molesworth Street, Dublin 2 (Role is based onsite)


The role is being offered on a permanent, full-time basis.


Are you interested in joining our Client Services Team in Private Banking, a dynamic, diverse, and fun place to work?


Are you a strong team player with a focus on delivering a first-class customer service?


This role presents an exciting and challenging opportunity for you to join the team.


About the Role:


AIB Private Banking is an important business segment part of AIB Capital Markets. AIB Private Banking provides a bespoke wealth management, lending & banking offering for High-Net-Worth individuals.  You will be working on the Client Services Team, which assists in the provision of banking services to our Private Banking customers. You will have a key role to play in delivering on our service and business ambitions within this important segment.


Key Responsibilities Include:


  • Manage and process Private Banking customers daily banking requests efficiently; Including money transmission, daily banking enquiries & account queries.
  • Support the Private Banking Relationship Teams with the servicing of their clients daily banking needs & ensure that we continue to live up to our ambition of "Making Banking Easy".
  • Manage incoming customer emails and telephone calls, engaging with customers and other teams to deliver a professional and efficient customer service experience.
  • Enhancing Customer Experience and make significant progress towards becoming the Best Banking Experience for customers.
  • Build and strengthen client relationships by delivering for our clients and ensuring that all customer banking requests are processed accurately and in a timely manner.
  • Play a key role in fulfilling Private Banking’s Branch operation activities.
  • Consistently demonstrate Private Banking’s service standards.
  • Demonstrate good communication skills.
  • Develop your knowledge of operational and regulatory risk. Ensuring compliance with internal policy, external regulators, and adherence to industry best practice.  Manage key compliance, operational and risk tasks. 


What you will bring:


  • Provide superior customer service and deliver for our customers.
  • Work effectively as part of a team.
  • Take responsibility for your work and follow through on commitments.
  • Good communication skills.
  • The successful candidate will be required to complete their QFA accreditation within an agreed period if the qualification is not already held.


Life at AIB


At AIB, we have a clear purpose - Empowering people to build a sustainable future. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.  We are building a culture that breaks the conventions of what our customer and employees expect of a bank.


We are committed to offering our colleagues choice and flexibility in how we work and live.  Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.  More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.


AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at


If you feel you have what it takes, click apply and fill in the online application form. If you would like more information please contact the Talent Acquisition Team at


By when?  Closing date is Thursday, 27th June 2024.


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