Service Delivery Specialist, Life & Insurance - Retail Wealth, Dublin/Hybrid

Role Title: Service Delivery Specialist, Life & Insurance - Retail Wealth

Location: As part of our Hybrid Working model, this role will include a blend of remote and on-site working in our Central Park Leopardstown and / or Molesworth Street Dublin 2 office locations.

About the Role:

AIB are looking for a Service Delivery Specialist reporting to the Head of Partner Service Delivery for Life & Insurance. The Partner Service Delivery team is a small team providing support to the 2 Partner  Management Teams (Life and Insurance) in managing the delivery of Life and Insurance products & propositions to our personal customer base.

You will be responsible for fostering strong relationships with our strategic partners and supporting the day to day operational functions of the business. The role will also support the wider Sustainability & Customer / Digital evolution agendas.

We are looking for someone, who can:

• Co-ordinate and liaise across multi-organisational teams to enhance our end to end service delivery, through compliance monitoring,  and Product risk management principals.
• Support the integrity of the products with our partners to ensure that products and processes are compliant, robust and in line with best industry standards.
• Provide support to the wider Life & Insurance teams on regulatory and change projects.
• Support in resolving queries, complaints, or errors from internal stakeholders and strategic partners quickly and efficiently.
• Ensure completion of regular operating tasks within required timelines.
• Work with the Life & Insurance teams to assess and implement any design changes to the business  operating model in conjunction with other relevant internal partners to ensure we have the most effective and efficient operating model.
• Support the wider teams with varies governance activities with an emphasis on assurance and operational excellence.

Minimum Criteria

• Relevant experience that can demonstrate an intuitive understanding of commercial operations management in the Life and/or Insurance industries (2 years+).
• Experience and understanding of the regulatory and compliance environment within the Life and / or Insurance Industry.
• Experience of building and maintaining relationships with internal and external stakeholders and business partners.
• Proven ability in supporting the delivery of continuous improvement and customer focused solutions with excellent interpersonal and communication skills.

Life at AIB

At AIB, we have a clear purpose - to back our customers to achieve their dreams and ambitions. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.

We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

We are committed to offering our colleagues choice and flexibility in how we work and live.  Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.  More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie.

If you feel you have what it takes, click apply and fill in the online application form. If you would like more information please contact the Talent Acquisition Team at careers@aib.ie

By when?  Closing date is Friday 10th May 2024

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.