Team Lead - Sales & Advisory, Fermoy

Role: Team Lead Sales & Advisory

Location: AIB Bank, Fermoy, Co. Cork

This role is being offered on permanent basis.

• Are you a strong team player with a focus on delivering a first-class customer service?
• Have you experience in managing a Team and delivering business goals.

• This role presents an exciting and challenging opportunity for you to join the team.

About the Role:

The Local Markets vision is to be the best bank in every community.  We want to be customer focussed and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently out-performing the market and generating value for AIB.  Retail Managers and Sales & Advisory teams play key roles in supporting this vision.  Your focus will be to manage the Service Quality, Efficiency and Retail Sales agenda to support the delivery of the business plan and ensure the highest quality customer experience that clearly differentiates AIB from its competitors.   You will be expected to play an active part in Cork Local Market.

Key Responsibilities Include:

• Lead and manage the Branch Sales & Advisory Team to achieve income and sales targets with particular emphasis on the key SME and Personal segments as part of the overall effort to achieve the Branch financial goals.
• Lead, coach, develop and motivate the Sales & Advisory team to achieve their goals underpinned by a drive for high performance, positive engagement, acknowledgement, candid feedback and team work.
• In conjunction with the Branch Manager, manage, develop and implement the Customer Service Agenda with emphasis on delivering a consistently high quality customer experience.
• Sustain a strong culture of compliance, controls and operational, credit & risk policies and procedures displaying AIB Leadership Behaviours at all times.
• Build strong relationships with key internal partners and stakeholders and external influencers. Be present in the community

What you will bring:

• Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise.
• Can demonstrate competency in providing sales leadership support to a team ensuring all members are clear on performance expectations in relation to sales and customer engagement activity.
• A good track record in leading a team to create capacity to capitalise on sales opportunities.
• Has encouraged the engagement and motivation of staff by providing honest, fair and frequent feedback, which focusses on continuous improvement and the development of skills and competencies.
• Holder of full QFA or working towards this.

Life at AIB

At AIB, we have a clear purpose - to back our customers to achieve their dreams and ambitions. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.

We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

We are committed to offering our colleagues choice and flexibility in how we work and live.  Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.  More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard for Diversity and Inclusion. We work to ensure that AIB is a place where diversity is welcome, everyone can thrive, and inclusion is a universal experience.  Our working environment is one in which talented individuals of all backgrounds can realise their full potential, enjoying rewarding careers in the service of our customers.

If you feel you have what it takes, click apply and fill in the online application form. If you would like more information or have any special requirements or needs that would support you during the recruitment process then please contact the Talent Acquisition Team at careers@aib.ie

By when?  Closing date is 6th June 2023.

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.