RACC Resolutions Case Assessor, Dublin/Limerick/Cork

Date: 13 Sep 2023

Location: Dublin/Limerick/Cork, IE

Company: Allied Irish Bank

Role: RACC Resolutions Case Assessor


Location: Central Park, Sandyford/Airside/Limerick/Cork (Hybrid)


This role is being offered on a permanent, full-time basis.


Do you enjoy working as part of a dynamic team?


About the Role:

We are seeking a number of ambitious people to join our highly motivated and successful Retail Arrears and Credit Collections Mortgage Resolutions team. Our core priority in Mortgage Resolutions is to support our customers in difficulty and to rehabilitate them back to financial health where feasible, while optimising the recovery for the bank. In doing so, we have a pivotal role to play in continuing to sustain the recovery of AIB and the re-establishment of the trust of our customers in the AIB Brand.


The overall objective is to maximise the recovery from non-performing debts while always ensuring compliance with the bank’s credit policy guidelines and external code of conducts.  The successful candidate(s) will operate as a Case Assessor within the team, assessing & recommending mortgage credit applications for their allocated cases in a timely manner. They will also demonstrate the ability to take on additional tasks when required.


The role will provide opportunities to grow, develop and succeed, gaining indispensable experience whilst enhancing credit skills. It’s an opportunity to progress within a rewarding, positive and resolution focussed environment.


Successful candidates will work within a Hybrid Model, 2 days in the office and 3 days working from home and will have a choice of base office location in either Central Park, Airside, Cork, or Limerick.


Shortlisted candidates will ideally have:


  • Previous experience in credit assessment (preferable but not essential).
  • Education: Minimum relevant regulatory qualification (APA Loans & Regulation).
  • Previous experience of teamwork and a customer facing/service role.


We're looking for someone who can:


  • Show Respect
  • Own the Outcome
  • Eliminate Complexity
  • Team Player  
  • Be Customer Service Focused            



What you will bring:


  • You display the ability and confidence to challenge existing ways of working, seeking to continuously improve the overall service offering.
  • Well-developed people and communication skills, with the ability to interact with and influence the various internal and external business partners.
  • Positive team player with a flexible attitude and ability to undertake additional duties when required while managing competing priorities.
  • Strong planning, organisation, and prioritisation skills, with a proven ability to deliver results to tight and competing deadlines.
  • A comprehensive technical knowledge of the various Bank platforms and Customer products, policies, and operational procedures, plus an understanding of how these relate to the Bank’s Credit risk policies, Legal and Regulatory obligations.



Life at AIB


At AIB, we have a clear purpose - to back our customers to achieve their dreams and ambitions. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.  We are building a culture that breaks the conventions of what our customer and employees expect of a bank.


We are committed to offering our colleagues choice and flexibility in how we work and live.  Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.  More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.


AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie.


If you feel you have what it takes, click apply and fill in the online application form. If you would like more information please contact the Talent Acquisition Team at careers@aib.ie



By when?  Closing date is 27th September



Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

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