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Customer Service Advisor, Galway

Date: 16-May-2019

Location: Galway City & County, IE, IE

Company: Allied Irish Bank

Role: Customer Advisor, Galway (23 month contract)

 

Are you comfortable helping customers face to face? Do you want to be the face of AIB for customers?

 

We’re looking for someone who:

 

  • Can show us that you always put the customer first as they walk into the branches
  • Answers customer questions, knows what they need and how to solve it for them
  • Spots opportunities for the customer and for us
  • Can bring customers a new experience and to bring us new business
  • Give customers a personal experience, the type they may recommend to others
  • Gets on well with customers and colleagues

 

Who are we?

We’re AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We’re made of small teams where you have the chance to shine.

 

Why join us?

 

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

 

Does this sound like something that you want to be part of?

 

You will need to show us that you can:

 

  • Be a visible presence on the branch floor
  • Help customers to have a great experience
  • Be interested in technology and be able to use desktop, mobile and tablet platforms
  • Show us that you’ve had recent experience in a customer service role
  • Have at least 360 points in the Leaving Certificate to include a pass in English and Maths at either Ordinary or Honours Level (or equivalent) or a 2.2 Honours degree (Level 8)
  • Complete and pass MCC accreditation (APA Loans) within your first six months in the role

 

If you feel you have what it takes, click apply and fill in the online application form. If you would like more information Kate Melody from the Talent Acquisition Team can help. You can contact her on 01 6415652 or email careers@aib.ie.

By when?  Closing date is February 13th 2019. 


Job Segment: Bank, Banking, Recruiting, Customer Service, Finance, Human Resources

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