Customer Operations Specialist, eFraud, Financial Crime, Naas

Date: 11-May-2022

Location: Kildare, IE

Company: Allied Irish Bank

Role TitleCustomer Operations Specialist, eFraud

Location: Time House, Naas, Co. Kildare


This role is being offered on a permanent basis.


  • Do you have a passion for customer service?
  • Are you ready for your next challenge in the fight against Financial Crime, to join Irelands leading retail bank?


We’re looking for someone who:

  • Can work as part of an engaging and fast paced team to meet regulatory cut off deadlines.
  • Can engage with our customer base and wider branch network to provide support. 
  • Can understand and embrace the need for change, actively participate in training, provide constructive feedback and continually provide top quality customer service during any change process.
  • Will represent our brand and consistently demonstrate our Customer Experience standards by providing the highest quality customer service, meeting customer expectations and acting with total integrity.


The eFraud and Payments Monitoring Team are responsible for fraud detection and prevention on AIB’s Internet channels. The role presents an exciting and challenging opportunity for the successful applicant who wants to work in a dynamic and ever changing fraud landscape. This will involve investigation of customer payments and engaging with our customer base to prevent and investigate fraud.


A vacancy now exists for a Customer Operations Specialist within Financial Crime, eFraud & Payments Monitoring team.


Who are we?

We’re AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We’re made of small teams where you have the chance to shine. The Payments Monitoring Team, part of Financial Crime, are responsible for the detection, investigation and prevention of fraud on AIB’s online channels. 


Why join us?


We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.


Does this sound like something that you want to be part of?


You will need to show us that you can/have:

  •  At least 1 year of customer facing/ Contact centre experience with evidence of excellent customer service skills.
  • Excellent communication skills both verbal and written.  
  • Ability to work on own initiative and be a key team player.
  • Strong analytical skills with previous experience performing investigations e.g. fraud, complaints etc.  
  • Demonstrate a strong knowledge in the use of Microsoft Excel functions, formulas and pivot tables.
  • Previous banking knowledge would be an advantage.



If you feel you have what it takes, click apply and fill in the online application form. If you would like more information, the Talent Acquisition Team can help. You can contact them on


By when?  Closing date is Tuesday 24th May 2022

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