Homes Advisor, Homes, Kildare

Date: 14-Sep-2021

Location: Kildare, IE

Company: Allied Irish Bank

Role: Homes Advisors, Homes, Kildare

Location: Kildare

 

This role is being offered on a permanent full time basis.

 

In AIB, "Our Purpose is to Back our Customers to achieve their dreams and ambitions" - a bank recognised for superior financial advice and outstanding Customer engagement.  One of our guiding Brand values is that we put the customer at the centre of everything we do, breaking with the conventions people expect of a bank.  We want to give customers the right experience first time every time, provide a complete, consistent and connected Omni-Channel experience which is simple and efficient.

 

The Role

In AIB Homes, we believe that our role is to re-imagine how we back more of our customers to have a place that they can call home.  We are looking for outgoing, energetic and enthusiastic people with a passion for Sales to come and join our vibrant team. 

 

This will be a fast paced role and will require a strong self-starter with passion and energy to drive business performance.  The ideal candidate will need to have a flexible and agile mind-set in your approach to doing business and engaging with the market and colleagues.  There will be a requirement for shift work in some of these locations.

 

AIB Brand Values

The role holder will be a strong role model of the AIB Values:  Drive Progress, Show Respect, Be One Team, Own the Outcome and Eliminate Complexity.

 

We’re looking for someone who can:

  • Deliver exceptional customer experience and advice, managing the mortgage journey and leveraging the full suite of AIB products, tools and services.
  • Demonstrate an agile and flexible approach that best meets customer needs at a time and place that best suits them.
  • Deliver Homes Business Performance as measured by drawdown numbers, new business written, conversion rates and customer NPS.
  • Act as an advocate for the Customer managing the customer journey including driving digital adoption.
  • Manage the sales pipeline and lead activity to support Business Performance delivery.
  • Demonstrate the highest capability and standard in writing mortgage business aligned to Mortgage Business Approver.
  • Ensure personal adherence to all relevant bank policies, procedures, AIB standards of credit management and excellence in Operational Risk Management, consistently demonstrating impeccable standards while maintaining/enhancing customer relationship.
  • Contribute to AIB profit through revenue creation and lead generation for other products and services.

 

Who are we?

We’re AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We’re made of small teams where you have the chance to shine.

 

Why join us?

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customers and employees expect of a bank.

 

Does this sound like something that you want to be part of?

 

You will need to show us that you can/have:

  • Local Markets roles: QFA held (however if not fully qualified, a commitment to becoming fully accredited and qualified within 12-18 months)
  • Minimum 12 months experience in Mortgage advice or assessment
  • Track record of delivering a consistent level of exceptional service to customers
  • Proven track record to delivering strong results against agreed targets
  • Delivers exceptional customer experience and advice, managing the mortgage journey including driving digital adoption and leveraging the full suite of AIB products, tools and services
  • Demonstrates an agile and flexible approach that best meets customer needs at a time and place that best suits them
  • Delivers Homes Business Performance as measured by drawdown numbers, new business written and conversion rates
  • Proven experience managing a sales pipeline and lead activity to support Business Performance delivery
  • Demonstrates the highest capability and standard in writing mortgage business aligned to Mortgage Business Approver. Ensures personal adherence to all relevant bank policies, procedures, AIB standards of credit management and excellence in Operational Risk Management, consistently demonstrating impeccable standards while maintaining/enhancing customer relationship

 

If you feel you have what it takes, Click Apply and fill in the online application form. If you would like more information from the Talent Acquisition Team via email careers@aib.ie.

 

By when?  Closing date is 28th September 2021

 


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