Product Management Associate,Credit Products, Retail Banking, Level 2, Central Park/Hybrid

Role: Product Management Associate, Credit Products, Retail Banking.

Location: Central Park, Leopardstown/Hybrid

This role is being offered on a Permanent basis.

Do you have strong team player skills with a focus on delivering first high level of customer focus?

About the Role:

Products, Retail has responsibility for our four core Product sets i.e. Mortgage, Personal & SME Credit, Current & Deposit Accounts, and Payments & Cards across all our brands (AIB/EBS/Haven/AIBGB). Products has a Group-wide remit and is a key enabler of customer centric propositions and supports the delivery of the bank’s Regulatory, Sustainment and Strategic agendas. In Products, we want to be renowned for providing reliable and simple products that deliver fair outcomes for customers in an environment where our business and colleagues thrive.

Key Responsibilities Include:

• Be responsible for driving an excellent customer experience and achieve high level product and service standards
• Work with colleagues to analyse data and processes to provide solutions and enhancements to maintain optimum product operation for our customers
• Have the ability to learn and adapt to new processes across multiple customer delivery channels ensuring a robust and consistent approach to the highest standards is undertaken
• Be capable of working on own initiative and being naturally inquisitive
• Have an understanding of risk management oversight across our Product set, ensuring a robust and consistent control environment is embedded in our business.
• Have an innovative approach to their role, always seeking ways to make improvements or suggestions to create better solutions
• Deliver on specific activities / projects within defined timelines and budget in a robust and structured manner whilst adhering to relevant Group policies and processes and in particular those relating to Risk and Compliance.
• Comfortably use technology including in presenting your findings
• Develop key relationships within the bank as a Products representative
• Contribute to and promote an open and engaging environment where your colleagues can perform at their best

What you will bring:

1. Minimum of 1 years’ experience in a products change or customer service / credit role
2. An interest in product delivery and the ability to learn and adapt to new processes in the management of the Banks products across multiple channels
3. Capable of building strong relationships with teams and key stakeholders. Strong influencing skills. Comfortable working with senior stakeholders
4. Apply AIB policies and procedures and regulations relevant to their role. Escalates any identified issues/opportunities, as appropriate.
5. Excellent verbal and written communication skills

Life at AIB

At AIB, we have a clear purpose - to back our customers to achieve their dreams and ambitions. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.

We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

We are committed to offering our colleagues choice and flexibility in how we work and live.  Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.  More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard for Diversity and Inclusion. We work to ensure that AIB is a place where diversity is welcome, everyone can thrive, and inclusion is a universal experience.  Our working environment is one in which talented individuals of all backgrounds can realise their full potential, enjoying rewarding careers in the service of our customers.

If you feel you have what it takes, click apply and fill in the online application form. If you would like more information or have any special requirements or needs that would support, you during the recruitment process then please contact the Talent Acquisition Team at careers@aib.ie

By when?  Closing date is Tuesday 28th March 2023